I recently Ordered from them, the Mya Frost 31" Combination, the twist that made this site far different than the others, is the customer service, well in this case pre-customer service. i had never ordered anything from them, didnt even have an account, and i called customer service, and asked instead of the base that came with the hookah if they had another style i saw availible in europe, and they checked their on screen catalog and found just that. this being monday of that week, the woman i spoke to said, "Done" and she placed the order, and had it by friday, shipped same day, and i had it the next day once it arrived with them, no hassle, i even emailed them an addition to the ordered, they called to confirm, this was all accomplished with 2 call and 2 emails... when i received my order, it came with everything as expected, plus extras, all VERY well packed plenty of padding, packing peanuts, and bubble wrap (i even got free shipping for orders OVER 75.00). overall from the 5 or 6 sites ive ordered from this site wins by a LONG shot... they ship same day, so even folks on the other coast wont be waiting long i give Southsmoke a 10/10 for Complete and TOTAL satisfaction PLUS i DIDNT KNOW THIS, MENTION TO CUSTOMER SERVICE YOU A MEMBER HERE AND YOU HAVE 10% DISCOUNT ON ANYTHING