pickelknock Posted April 22, 2005 Share Posted April 22, 2005 so very early this morning, before they opened according the their phone service, i placed an order for a hookah, some shisha, coals, etc... i paid for the 2nd day air hoping that it would ship today when they opened and i could recieve it by saturday. well it doesnt look like that is going to happen. i tried to call the shipping department all day long, but they were 'currently unable to take my call' and i never heard anything back after leaving a message. so far the only thing i have heard from them is an automated email repsonse after i placed my order... im not quite sure yet what to think of my experience as far as customer service anyway. anyone know how to get a hold of these guys? Link to comment Share on other sites More sharing options...
mushrat Posted April 22, 2005 Share Posted April 22, 2005 call their sales number, not their customer service. Sales will ALWAYS pick up...or atleast almost always. Then you tell them your problem and tell them to tell you what you want to know. At southsmoke I talked to the same person at sales and service, so i figure its one person with 2 phones, and when the order one rings, THAT one she answers before the customer service phone. As a note though, check their webpage and see if it says anything about time shipped. Some places are going to take a day or two to ship, then it gets shipped your 2 day air. I guess i'm lucky, mine was a gift from my wife I had NO idea was comming, so I didn't have to sit and wait for it to show up...Just one day I had a 4 hose hookah. $.02 Link to comment Share on other sites More sharing options...
pickelknock Posted April 22, 2005 Author Share Posted April 22, 2005 the number i am calling the i-866-4hookah number. then i press 2 to go to the shipping department. you only get two options, and the first one brings you to the product information. what is the sales number? call me blind, but i cant seem to find it. Link to comment Share on other sites More sharing options...
mushrat Posted April 22, 2005 Share Posted April 22, 2005 I'd say try product information..that may lead you to a person who wants to sell you something..as opposed to the number for people who have already given them their money and are now "customers". If you know what i mean.... Link to comment Share on other sites More sharing options...
pickelknock Posted April 25, 2005 Author Share Posted April 25, 2005 so appearently my package has shipped. it shipped on friday. i paid for 2 day air, but under the tracking info it says it wont arrive until this wednesday and is shipping ground domestic... also, it says the shipping weight is 1.00lb, what is going on? Link to comment Share on other sites More sharing options...
mushrat Posted April 25, 2005 Share Posted April 25, 2005 you are being cheated i'd say. call them and ask them about it. Link to comment Share on other sites More sharing options...
cypress Posted April 25, 2005 Share Posted April 25, 2005 About the 1 lb thing, high volume companies l get a discounted rate on shipping. I receive packages that say 1 lb on the order but when the box gets to my door its about 10. Link to comment Share on other sites More sharing options...
pickelknock Posted April 25, 2005 Author Share Posted April 25, 2005 ah, okay. it shipped friday from cali, but even today, it still says its in Burbank, Cali. FedEx sucks. Link to comment Share on other sites More sharing options...
pickelknock Posted April 25, 2005 Author Share Posted April 25, 2005 btw, kudos to George and the excellent customer service i have been getting from thehookah.com! Link to comment Share on other sites More sharing options...
mushrat Posted April 26, 2005 Share Posted April 26, 2005 Have they explained why you paid for 2 day air and its going ground?? Link to comment Share on other sites More sharing options...
MR Bubble Posted April 26, 2005 Share Posted April 26, 2005 I prefer comanies who ship with DHL. THAT is exactly what Fedex and UPS need. Those DHL boys are all over it. For future reference, I like calling George Egho on the phone and placing my orders that way. He gets it out the next day usually. Plus, it gives you an oportunity to ask silly questions. Good luck. MR Bubble Link to comment Share on other sites More sharing options...
ZooJohnnyZETA Posted April 26, 2005 Share Posted April 26, 2005 Yup yup! George is a really cool guy and has always been excellent at customer service and getting orders out nice and quick. Plus he has sent me free massell samples twice now, so that gives him two in my book! www.thehookah.com deffinately gets my recomendations for a good site to shop through Link to comment Share on other sites More sharing options...
pickelknock Posted April 26, 2005 Author Share Posted April 26, 2005 [quote name='mushrat']Have they explained why you paid for 2 day air and its going ground??[/quote] there was a mistake in their shipping department. so it is shipping regular ground, but i will be getting reimbursed for the extra shipping i paid. i live in washinton, so its only a day or two longer. hopefully ill get em to send me some free samples someday, lol. Link to comment Share on other sites More sharing options...
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