blaze309 Posted May 18, 2007 Share Posted May 18, 2007 I have a little problem with my order and e-mailed them the other day and still haven't heard back from them. Does anyone else have trouble getting a response from them through e-mail?I ordered a medium Mya acrylic from mnhookah and it came in the other day and i seemed to have gotten the smaller one it's only like 22 in and i was under the impression that the medium's are supposed to be 27 inches like listed on the mya saray site. Link to comment Share on other sites More sharing options...
oggie505#2 Posted May 18, 2007 Share Posted May 18, 2007 yes, they are quick to. I think they are in college so since its time for summer breaks they might be busy with exams or something, but rest assured they will get back to you Link to comment Share on other sites More sharing options...
L'Oignon Posted May 18, 2007 Share Posted May 18, 2007 Also waiting on an email.However, I think the site is a bit misleading. If you look at the mya website and the mnhookah picture, the one on mnhookah has the same looking stem as the small mya.Although thats rather convenient for me as I was hoping they'd carry the smaller model. If only they'd fix the shipping calculator thing or respond to my email! Link to comment Share on other sites More sharing options...
blaze309 Posted May 18, 2007 Author Share Posted May 18, 2007 (edited) QUOTE (L @ May 18 2007, 01:36 PM) <{POST_SNAPBACK}>Also waiting on an email.However, I think the site is a bit misleading. If you look at the mya website and the mnhookah picture, the one on mnhookah has the same looking stem as the small mya.Although thats rather convenient for me as I was hoping they'd carry the smaller model. If only they'd fix the shipping calculator thing or respond to my email!I also noticed that, but their description of it says "This Hookah comes with the chrome stem(varies from pictured).Also I was told from several people in hookah chat that the medium hookah's from there were 27 in but like i said mine is like 22. Just kind of makes me mad because i could have got a 27 in elsewhere for pretty much the same price as this smaller one. Edited May 18, 2007 by blaze309 Link to comment Share on other sites More sharing options...
Canuck Noob Posted May 21, 2007 Share Posted May 21, 2007 (edited) I just tried to place an order with MN Hookah yesterday and had the same problem with the shipping calculator. Glad I'm not the only one having problems. Ordered a couple weeks ago without issue.Hope they straighten everything out soon! Edited May 21, 2007 by Canuck Noob Link to comment Share on other sites More sharing options...
Johnny_D Posted May 21, 2007 Share Posted May 21, 2007 They are responding. But I think it's only Tarik on the coal face at the momentand I imagine he's struggling.As a side note - i notice a few other sites have problems with shipping calculators. Seems usps have ballsed something up.There's a surprise.JD Link to comment Share on other sites More sharing options...
L'Oignon Posted May 21, 2007 Share Posted May 21, 2007 Tarik got back to me. Offered to help me go through the order with me and help place it. As generous as the offer is, I think I'm going to wait. I'm just checking around for shipping prices right now for that hookah, so I'd hate to do all the work and say "ehhhh, i think I'm gonna check somebody else first".Hey Canuck, do you remember how much it generally costs for an order? Manitoba is probably a bit cheaper than Ontario, but I'm just trying to ballpark it here.Have you ever had any trouble with customs? Link to comment Share on other sites More sharing options...
kornkitten42 Posted May 21, 2007 Share Posted May 21, 2007 (edited) GUYS! PRACTICALLY EVERYONE IS HAVING TROUBLE WITH THEIR CALCULATORS! For those who didn't know......Postage in the US just went up the other day (friday), so now everyone is getting screwed because all the rates have changed, and all the zone rates have changed,and yes international rates have jumped up too... not mnh fault............... and ontop of that the calculator hasn't been updated by USPS.com yet(at least mine was when i tried to send a package , got an estimate off line and then it was off when i tried to mail it two days ago.......)calm your britches.....jesusand MN is awesome, they are allowed to have some issues, they have school, and work, and jobs, and lives as well... its finals week.... if you were really concerned about your stuff..... Jump in chat, they are usually in there at night......... Edited May 21, 2007 by kornkitten42 Link to comment Share on other sites More sharing options...
taiwontonboy Posted May 21, 2007 Share Posted May 21, 2007 i just sent them one and i'm waiting for a reply, but the last one i sent, tarik emailed me the next morning. they're busy guys, cut them some slack. Link to comment Share on other sites More sharing options...
samildanach Posted May 21, 2007 Share Posted May 21, 2007 have patience with the guys , they are obviously very busy, i have just placed a $90 dollar order with Tarik thru email..lol Link to comment Share on other sites More sharing options...
Canuck Noob Posted May 21, 2007 Share Posted May 21, 2007 L'Oignon:I assume you meant shipping costs. I paid $22.80 for a 5lbs. 11oz. parcel. There were no additional customs taxes or duties.They are very good people to deal with. Link to comment Share on other sites More sharing options...
PersianPride Posted May 24, 2007 Share Posted May 24, 2007 Yeah I've been having the same problem with a lack of email communication. Which I sort of find inexcusable really, I mean no matter how hectic things are it doesn't take long to respond to an email. And if a person has spent $50+ the least they deserve is to be informed about their purchase Link to comment Share on other sites More sharing options...
PersianPride Posted May 24, 2007 Share Posted May 24, 2007 QUOTE (oggie505#2 @ May 18 2007, 08:13 PM) <{POST_SNAPBACK}>yes, they are quick to. I think they are in college so since its time for summer breaks they might be busy with exams or something, but rest assured they will get back to youSo they are uni students running a part time business..... yep that is fan-fucking-tastic. Link to comment Share on other sites More sharing options...
Officer Rod Farva Posted May 26, 2007 Share Posted May 26, 2007 (edited) QUOTE (PersianPride @ May 24 2007, 12:35 AM) <{POST_SNAPBACK}>QUOTE (oggie505#2 @ May 18 2007, 08:13 PM) <{POST_SNAPBACK}>yes, they are quick to. I think they are in college so since its time for summer breaks they might be busy with exams or something, but rest assured they will get back to youSo they are uni students running a part time business..... yep that is fan-fucking-tastic.So are about half the internet retailers out there...smaller companies are going to show the signs of finals and the like first, where larger companies like H-S, S-S, HC and the like have more employees so a couple of guys going underground won't be noticed. The smaller companies are often based out of people's houses....larger companies have warehouses and insurance and overhead other than rent and eating lasagna from Mom's refrigerator. On the other hand, the prices are generally lower...I guess its up to the taste of the individual customer. I do agree with you on one level, it annoys me when an Amazon.com marketplace seller decides to go on vacation but keeps taking orders while they're gone with no intention of fulfilling their delivery promises. If it bothers you, go to one of the big guys, if you want to save a couple of bucks, go to the little guys. Its an age-old debate, almost as old as Shiite vs. Sunni. Edited May 26, 2007 by Officer Rod Farva Link to comment Share on other sites More sharing options...
cafesaden Posted May 26, 2007 Share Posted May 26, 2007 for me its not really the fact of saving a few bucks. im a college student and I am supporting their business. they have contributed greatly to this community and have shown some very outstanding business skills so far. everything will be sorted out, but i assure you that MNH is one of the best retailers out there. Link to comment Share on other sites More sharing options...
intangible Posted May 26, 2007 Share Posted May 26, 2007 what really matters to you?i had a question about my order and Tarik called me, he explained everything to me.ive tried to contact hookahcompany a few times to complain about my order and they have not replied to me yet Link to comment Share on other sites More sharing options...
kornkitten42 Posted May 26, 2007 Share Posted May 26, 2007 i was just about to say... hasn't anyone heard of a phone? glad to know someone knows how to use this technology and be ripped away from the internet for a minute....... Link to comment Share on other sites More sharing options...
djbomberto1 Posted May 26, 2007 Share Posted May 26, 2007 QUOTE (kornkitten42 @ May 26 2007, 05:17 AM) <{POST_SNAPBACK}>i was just about to say... hasn't anyone heard of a phone? glad to know someone knows how to use this technology and be ripped away from the internet for a minute.......Preach the truth. Everyone is quick to bitch online, but are too lazy to pick up a phone. Link to comment Share on other sites More sharing options...
bradfordr Posted May 27, 2007 Share Posted May 27, 2007 QUOTE (L @ May 21 2007, 01:45 PM) <{POST_SNAPBACK}>Tarik got back to me. Offered to help me go through the order with me and help place it. As generous as the offer is, I think I'm going to wait. I'm just checking around for shipping prices right now for that hookah, so I'd hate to do all the work and say "ehhhh, i think I'm gonna check somebody else first".Hey Canuck, do you remember how much it generally costs for an order? Manitoba is probably a bit cheaper than Ontario, but I'm just trying to ballpark it here.Have you ever had any trouble with customs?I'm from Montreal and have ordered about 10 times from MNHookah. Just thought I'd let you know I've placed many orders both big and small and I've yet to encounter any problems at customs. Perhaps I've just been lucky, though. Link to comment Share on other sites More sharing options...
kornkitten42 Posted May 27, 2007 Share Posted May 27, 2007 all i know is if i have an issue with someone / or a business i pick up the phone.Your points/ arguements/ concerns aren't always properly portrayed through e-mail. A phone call is the best way to go that way, they hear your voice instead of reading a complaint/ suggestion etc.They have a phone number on their site...... just try and respect the hours of calling... like dont call after 8 their time. It's not proper etiquitte. (sp) Link to comment Share on other sites More sharing options...
PersianPride Posted May 27, 2007 Share Posted May 27, 2007 QUOTE (kornkitten42 @ May 26 2007, 12:17 PM) <{POST_SNAPBACK}>i was just about to say... hasn't anyone heard of a phone? glad to know someone knows how to use this technology and be ripped away from the internet for a minute.......And what if you live in a foreign country? It doesn't seem fair for you to have to pay 5-10 dollars in international call fees just because someone can't answer an email. And I'm not just talking about MN because i have experienced email silence from a few companies. And quite simply it is inexusable. An email takes from 45 seconds to a few minutes to write if the company can't even do that then they really have no business shipping shishas all over the world. Link to comment Share on other sites More sharing options...
PersianPride Posted May 27, 2007 Share Posted May 27, 2007 @tangiersI can respect some of your points. However again it doesn't take long to reply to an email and I doubt that their day consists of 16 hours study followed by 8 hours sleep. Either way I'm not that pissed off anymore but really across the board this concept of not responding to email within 24h has to stop. Link to comment Share on other sites More sharing options...
kornkitten42 Posted May 27, 2007 Share Posted May 27, 2007 (edited) uh PP........ i've had to call overseas to get information about packages from the UK, bahrain.... ETC.... if you're really that concerned pick up the phone and dial...... If they dont answer e-mails it's the next step.Get a phone card....... That way you have already prepaid and you'll possibly have extra for a "next time" if it so happens. Edited May 27, 2007 by kornkitten42 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now