Problem With Mnhookah Need Help

[loumeer2]

Ok so it's been about 2 months that I have been trying to resolve this problem. I ordered 2 small phunnel bowls through MNHookah and I got 2 medium bowls instead. I have contacted them and all they told me evey time is, "we are getting more smalls in next week". Recently I can't even contact them so I sent them an email like 2 weeks ago and that hasnt been responded to. Is there anything I can do or am I just screwed.

I ordered with them because of all the raving reviews they got but I think I'm going back to just ordering from hookahcompany if I can't get my problem resolved .


--Amichai Israeli

[TheAlmightyClaw]

Hookahcompany small bowls are mnhookahs mediums, so you will get the same sized bowl.

[3rooker]

You can always use them. Just use less shisha!

[LuxOR541]

youy know, I have both the small and the mediuym, which i ordered and recieved at the same time from MNhookah. I can honestly say there isn't THAT muych difference in size between the two. Was the packaging actually marked medium? Or are you just expecting the small to be smaller? The small does hold a little less tobacco, but the medium isn't really much more than a 1/4 inch wider.

And as for the different retailers having different definitions for their sizing, Eric AKA Tangiers AKA sonthert recently dispelled that myth and confirmed that the hookahcompany small and MN small are the same size. You do have to remember that there are variations from bowl to bowl. They are made by hand and therefore will not usually be exactly identical in size. you may have a small that is a little on the plus size, whereas I may have a medium that is a little bit on the minus size.

Either way, both sizes smoke great.

MN is probably figuring since they have been in touch with you already, that they are waiting until they have something more definite to tell you regarding shipments and inventory.

I say smoke em if you got em. The bowls that is...

[loumeer2]

I know it is a medium, my friend that lives next door has a small. I compared them and to my surprise, mine was bigger and a little deeper. I know I could use less shisha in a medium but I would honestly just like what I ordered. According to the order form I ordered 2 small bowls and I don't think it is wrong of me to ask that I get the 2 small bowls I ordered.

--Amichai

[kornkitten42]

well my main question to you is....have you used the two bowls? if so... you shouldn't return them. It's bad practice.

because they can't in turn re-sell them again as new bowls.... so you cant expect them to send you two free smalls as well... either. Now if you haven;t used them
send them back... have you tried going into the chat here? or messaging them on the boards???

[Johnny_D]

I know that Tarik is probably the only guy at the coal face right now and is struggling with
some issues (as are other websites) with the usps shipping calculcator following a pricing restructure?

And as KornKitten makes mention - have you used them? And to be perfectly honest is it worth
the personal agro for the difference betwixt medium & small ?

Personally i don't think i'd sweat it.

JD

[yashman19]

I don't believe he was asking how the small and mediums compare in his OP. He was just trying to get info on MNHookahs because they haven't responded to him in a while. Lets stay a bit more on topic ladies/gents.

[loumeer2]

Well considering when I got the bowls in I assumed that they were small I shouldn't be penalized for that. My friend got one almost a month after I did. I was smoking it the whole time thinking it was a small. You could imagine how confused I was when my friend showed me his small. I asked him, "Does tangiers sell a super small or something?".

I know I remember reading another post a while ago where somebody had this exact same problem, got a medium instead of a small didn't know, and MNHookah wouldn't get back to him when he found out. I know these people are good guys, but I have been really patient and I feel like I am being walked all over.

[Johnny_D]

Well like anything in life you have to complain and make it an effective complaint!

I would right to mnhookahs and ensure you send it to all the members of the company. Also call them up and speak to them mano-a-mano!

Not sure where you would go after that though.

JD

[mushrat]

Im with the OP. If you are sent something you are told is a small,and you use it, and then find out it's a medium, It's not your fault and mn needs to make good on it even at a loss for sending the incorrect bowl in the first place. The lack of contact is inexcuseable and the OP has a right to be pissed off as hell. I hate to think MN is going the way of some other small companies we've had on the forum....great start..but can't maintain.

Let us know how it works out and there is a vendor review section.

[blaze309]

I also had a problem with them. I ordered a medium mya acrylic.However the one i got is the small mya. It's the one that's about 22 or 23 inches. And on mya saray's site the medium is 27 inches. And i also asked several people about the medium hookah on MN and they all said it should be about 27inches. I'm not blaming it on the people who told me, but simply pointing out that it seems that other people are also under the same impression as me, which is that a medium mya is supposed to be 27 inches. I mean they even have hookah's under the small category that are 22 inches. So apparently their site is misleading. Really kind of pisses me off because i heard they were a good company. I'm not saying i had a horrible exprience but i wish i would have gone elsewhere and paid pretty much the same amount and got the hookah i wanted. And yes i have contacted them because I thought maybe i recieved the smaller stem but they told me it was the correct one so there's nothing i can or that they are going to do. I just know whenver i use to have a little online business deal going on ebay that i always corrected my mistake with customers.

[djbomberto1]

Screw that you used it and you should have known better. If it was a mistake then okay, But then you continued to smoke out of it. Honestly thats a done deal right there.


Remember a GENERAL rule for RETURNS are to RETURN IT the way you got it, NOT hey lets have a FEAST then try to RETURN IT.......................Sorry you just lost.

[hookaheveryday]

Screw that you used it and you should have known better. If it was a mistake then okay, But then you continued to smoke out of it. Honestly thats a done deal right there.


Remember a GENERAL rule for RETURNS are to RETURN IT the way you got it, NOT hey lets have a FEAST then try to RETURN IT.......................Sorry you just lost.

You MUST be joking. He thought it was a small. He didn't know any better. And there is something wrong with Mnhookah because my last order didn't get charged for shipping, when I asked them about it I got no reply (my shipping info was left blank). If he paid for something and didn't recieve what he ordered, then the blame is on the vendor. Its not his fault they aren't communicating with him.

[kornkitten42]

well loumeer,

I am by no means any rep of their company. But by personal experience with stuff like this, I'd say suck it up. I mean if you were happy when you bought the bowl and used it noumerous times, and then when your friend got another one a month later.... i mean sorry man but you were happy while you didn't know and now that you do know that, you're angry. You just cant expect a free new bowl especially when they are the same price as well.........



i'd be angry too.. but there was lots of confusion about all this crap where the phunnels where involved.

You might have to deal it's only 12 bux. and personally it's not that much bigger and the med is better in MHO......

but seriously try taking something of the same situation (any item) back to walmart after you had used it numerous times, and now you're upset because you got the wrong size... they def wont give you a return.

Yes still talk to them and tell them you're upset, but if i were in this situation, I wouldn't expect anything but a 50g pack of shisha, or a 10% discount, something small because it was also my fault for using the item, and even using it after i found out my friend had a small...

[djbomberto1]

Screw that you used it and you should have known better. If it was a mistake then okay, But then you continued to smoke out of it. Honestly thats a done deal right there.


Remember a GENERAL rule for RETURNS are to RETURN IT the way you got it, NOT hey lets have a FEAST then try to RETURN IT.......................Sorry you just lost.

You MUST be joking. He thought it was a small. He didn't know any better. And there is something wrong with Mnhookah because my last order didn't get charged for shipping, when I asked them about it I got no reply (my shipping info was left blank). If he paid for something and didn't recieve what he ordered, then the blame is on the vendor. Its not his fault they aren't communicating with him.

But he also stated he was very happy with it. Why all of the sudden it changed when he found out he got a better deal? Still like KK, said "walmart reference" you should have known better. IF you spend this much time wasting on the forum, then you wouldn't have a hard time picking up the phone.....

Also i was not joking. Edited May 23, 2007 by djbomberto1

[loumeer2]

First of all, $30 is a significant amount of money for any college kid. Second of all, I never stated I was happy with my medium, I don't use it at all, I use my old bowl because the medium bowl takes too much tobacco and I can never get it to smoke well with a smaller amount.

They just sent me a PM telling me that they wont take care of my problem which really makes me upset because when I did get a hole of Tariq (sp?) he said he would take care of it when they got a new shipment of small bowls in. At this point I think he was trying to just keep my happy until I give up. You can blame me all you want for a mistake that I didn't make but I have only used the bowl for 10 smokes at most and have been trying to resolve this problem since 3-4 weeks after I got it (within the 30 day time period) and now they tell me I am outside of that window.

Fine, I'll let have MNHookak have my $30 but unless they rectify the situation I am not ever going to order anything through them again. A business without out good customer PR is a dead business.

And Djbomberto, I would like to say that you made a lot of assumptions in your argument:
1) I liked the bowl and the product I got -- (I did not, used too much tobacco from day 1, but I dealt with it because I thought that was the smallest)
2) I continued to smoke out of it after I got it. -- As soon as I found out it was a medium I put it aside and called MNHookah.

And right here:
"But he also stated he was very happy with it. Why all of the sudden it changed when he found out he got a better deal? Still like KK, said "walmart reference" you should have known better. IF you spend this much time wasting on the forum, then you wouldn't have a hard time picking up the phone.....

Also i was not joking. "

Are you trying to tell me I spend too much time on the forums or something. I am not sure what you are trying to prove here but if you have nothing to add please go troll somewhere else. At wal-mart I could visually see what I was picking up was a small, and in my opinion I do not feel that I got a better deal when I received a medium instead of a small, instead I feel like I got the bad end of the deal and now I can't do anything about it.

Sorry for the long post guys but Dj's posts have really kind of made me upset.

--Amichai Israeli

[Hannibal]

Totally agree with loumeer2.

I really cant see how some of you guys say its HIS fault for receiving the wrong product and using it under the impression that the supplier gave him the right product.......seriously, explain to me how that makes sense.

And I know alot of you say that "since he used it he shouldn't try to return it" and that its just "common courtesy", but its also ethical for MnH to give him the right product since it was in fact their fault. And although I agree that in some cases one should not return a used item I truly believe that it does not apply to this case. He didn't know it wasn't the right one, what the hell was he supposed to do, not use what he assumed was the right thing? Although some of you think that its not a big deal because it isn't that much money, but shit he is right, $30 is an arm and a leg in college (figuratively damnit). I'm sure if one of you received an expensive product that you thought was exactly what you ordered and paid for, used it (having no idea that its not that exact product), and found out later that it actually wasn't what you paid for, that you'd be out there bitching at the company to give em what you ordered. Am I wrong?

(and for those of you who will argue "not if that product was better than what I payed for", imagine that it isn't. Just like loumeer2's bowl wasn't)

[kornkitten42]

ok.. loumeer. you live in what country? because i dont see how it cost you 30 total to ship the phunnel (if you live in canada, the us, or mexico) when i just sent 4 lbs to canada for 10 bux. and i've sent stuff to the uk for 12 for more weight than a phunnel. Anyways....

oh and btw i'm also in college holding down a full time job and i'm in my early 20's, about to get married, and start a new career........ since we needed to clarify........

I'm not saying it was just HIS fault.

but waiting 3-4 weeks is a long time. Especially after using the bowl. I mean I LIKE I SAID, would be sad or irritated about that as well, but i honestly would not expect ANYBODY to give me another bowl. A compensation of some sort, but not a full deal, because of waiting so long.

And btw Ignorance is not an excuse, haven't you ever heard of that saying? Not saying it harshly..... but still. You didn't know it was a med, and then when your friend got one you became upset. almost a month after you bought it.

so right here, you can say... what ever you want to but their policy is written in plain view on their site. I'm sorry dude, but you waited to long..........


MNH Return Policy
You may return an item for a full refund within 10 days of the shipment date. Shipping and handling charges are non-refundable. To quickly process your return you will need to email sales@mnhookahs.com prior to returning the items. All returned goods must be sealed, unused and in original packaging. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid by credit card, a credit will be issued and will appear on your billing statement.

All approved returns must be shipped to:
Minnesota Hookah
4365 Capricorn Ct.
Eagan , MN 55123

Customer Error
All merchandise must be in UNUSED condition Customer must return items in original packaging within 30 days. Credit for purchase amount will be refunded minus original shipping fees.

Return Policy Notes
Customer requesting a return must contact us within 10 days. Return requests after 10 days from shipping date will not be accepted.



so can the thread die now? because it states it in broad daylight and dude man didnt' read the guidelines, and then everyone jumps on a bandwagon hating bash? it's all over the boards and it's getting really old. Edited May 23, 2007 by kornkitten42

[Scalliwag]

Dang I know I am jumping in on defense of a lot of folks the last few threads I posted lately but.... MNHookah are good guys and I think they will make things right. Scott and Tarik are good people from my experience.
It may be back order or something , I dunno. I agree that a guy should get what he orders and I definately understand frustration. I called somebody an inconsiderate pecker bitin beOtch. once ... oh good times there

A lot can be said about growing fast and especially if it is faster than expected. I'm not making excuses but my gut tells me in the end that this will be made right. This is from someone that has had direct dealings in the past with them. But then again the bastages did not drive down here to Texas because of college finals or some lame excuse to attend our last hookah party so who knows?
Maybe they are selling the more expensive mediums as smalls? Sure it cost them more but they are making up for it in volume!!!! Damn guys maybe putting a kegerator in the house was not a good idea after all? ARRRRRRRRRRRRRRRRRRRR!!!!! Sorry I am being a shizite tonite

[mushrat]

They screwed up they should fix it period.

If they sent him something as soemthin else its not his fault for using it and I have to say this has lowered by opinion of MN tremendiously.
I think the point has been made so i'm locking this thread.

I did notice that ther has been no reply ON the forum by MN even though I know they have been on. Another -1 in my book. Sorry your got cheated man. Alway the BBB.

[ghostofdavid]

If you have pictures of the small phunnel sent to you and the small phunnel sent to your friend, I think this would help build your case a lot more than what you already have. Surely someone you know owns a digital camera.

The website is pretty clear that returns must be unused. From a business owner's perspective, you can't take back a hookah used because you don't like if it there ain't nothin' wrong with it.

Your humanity should be pretty clear in knowing that people make mistakes. If MN made a mistake, they should correct the mistake or come to a compromise to make both parties happy... if it is ever possible. Sometimes, you just can't make any body happy.


So, in the immortal words of Fark... This thread is worthless without pics.

[mushrat]

Re-opened at request of OP to post pictures.

[PerznPerversion]

Re-opened at request of OP to post pictures.

Owned. haha i wanna see these pics

[Johnny_D]

Much as i am a happy customer of MNH I will say that it's disappointing that no comments have been forthcoming
in either this -or- the other thread about there shipping calculator issues.

However in my personal opinion i think that the mnh 'crew' appear to have all buggered off and left
poor Tarik running the damn show.

Just my 2p

JD