What Is The Damn Problem With Mn?

[PersianPride]

My order with them has turned into a comedy of errors only I don't find it that funny. I ordered on the 7th and chose a 4-6 day delivery option. After wondering why my order hasn't arrived after 8 days I email them and they tell me that they only posted my order yesterday because of customs concerns. This pissed me off to no extent considering I wasn't even sent an email so I was basically waiting around like an idiot expecting it to arrive any day. Secondly if they had actually emailed me straight away I could have told them that I am well aware of Australian and US customs and was willing to take the risk.

But now my biggest problems is that 9 days after the 'we posted it yesterday email' my stuff still hasn't arrived and my email asking about the status of the order hasn't been answered. This is probably the one time in all my internet dealings where I am legitimately concerned that I'm being scammed.

I mean god damn.

[Johnny_D]

Have you checked the tracking number? www.usps.com <-- Put it in there and check where it is.

Granted if they left it 9 days before sending it i'd be a tad pissed too. But you should get a tracking number.

In my own experience most times it sits at O'Hare waiting for a plane. Last time it took usps 8 days to put my package onto an aircraft.

JD

[MN Hookah]

PM Sent

[djbomberto1]

how bout the language first. geez.



pm the man.

[mushrat]

We allow the use of strong language when apprpriet. I'd say this is one of the cases.

[Johnny_D]

You seem fairly hellbent on coming down hard on MNH Mushrat.

Seems like a couple of problems have surfaced, but nothing to get one's knickers in a twist really?

I've ordered 12 times international from them. Never had a problem. Others say much the same.

I wonder why you appear so anti?

JD

[chinamon]

i was gonna put through an order with MNHookah but now im having doubts with all these threads regarding them.

[Johnny_D]

i was gonna put through an order with MNHookah but now im having doubts with all these threads regarding them.

The only advice i can offer (And i consider myself to be a fair guy) Is to read all the reviews
and make your own mind up.

And if you have any questions before hand, maybe about sizes or something, then Email, phone or pm them?

JD

[ghostofdavid]

What's the damn problem? Trying to draw flies with vinegar for starters. If you realize that there might be problems with customs regarding your package, why get upset when they are working hard to make sure that you receive the items you want? I would be pretty thankful if someone was making sure a package I ordered was going to make it through customs. Maybe they should sent it straight to customs with your name on it to ensure faster shipping?

With the success of JohnnyD's ordering status, I wouldn't be too concerned with your order not showing up. According to Tarik's post, he PM'd you within 2 hours. That seems pretty decent to me. Keep us posted on how the order goes through with you.

[Johnny_D]

where did ghostofdavid's post go?

JD

[ghostofdavid]

I am not sure. I placed it visible again. I received a PM, but not warning me about the post I made so I have returned it to its original glory. If someone makes it invisible again, PM me first and tell me why.

[AinSophAur]

I think their problem is their buisness is not their number one concern. They are college students.

[insidius]

My order with them has turned into a comedy of errors only I don't find it that funny. I ordered on the 7th and chose a 4-6 day delivery option. After wondering why my order hasn't arrived after 8 days I email them and they tell me that they only posted my order yesterday because of customs concerns. This pissed me off to no extent considering I wasn't even sent an email so I was basically waiting around like an idiot expecting it to arrive any day. Secondly if they had actually emailed me straight away I could have told them that I am well aware of Australian and US customs and was willing to take the risk.

But now my biggest problems is that 9 days after the 'we posted it yesterday email' my stuff still hasn't arrived and my email asking about the status of the order hasn't been answered. This is probably the one time in all my internet dealings where I am legitimately concerned that I'm being scammed.

I mean god damn.

Well, you said yourself you were willing to take the risk.

[djbomberto1]

We allow the use of strong language when apprpriet. I'd say this is one of the cases.

Honestly Mush, this is the first time i seen you Hell Bent over this whole MN situation.


I mean com'on what the hell? You seem very Anti-MN.

Like the good words that came from JD

"nothing to get one's knickers in a twist really?"

[PersianPride]

Have you checked the tracking number? www.usps.com <-- Put it in there and check where it is.

Granted if they left it 9 days before sending it i'd be a tad pissed too. But you should get a tracking number.

In my own experience most times it sits at O'Hare waiting for a plane. Last time it took usps 8 days to put my package onto an aircraft.

JD

Well the PM i just got essentially explained how they forgot to give me a tracking number when they confirmed the order. So I have only just gotten the tracking number and at least I can rest assured that its at least in the country.

[PersianPride]

pm the man.

My email about the order was ignored and personally I think there is a major problem if the official company email gets less attention then the forum account. Edited May 25, 2007 by PersianPride

[PersianPride]

What's the damn problem? Trying to draw flies with vinegar for starters. If you realize that there might be problems with customs regarding your package, why get upset when they are working hard to make sure that you receive the items you want? I would be pretty thankful if someone was making sure a package I ordered was going to make it through customs. Maybe they should sent it straight to customs with your name on it to ensure faster shipping?

With the success of JohnnyD's ordering status, I wouldn't be too concerned with your order not showing up. According to Tarik's post, he PM'd you within 2 hours. That seems pretty decent to me. Keep us posted on how the order goes through with you.

Oh I do like this. Well first of all MN is not some friend doing me a favour , I a consumer, paid them $45 to get my stuff shipped to me efficiently and most importantly to be keep me informed about the order at all times. Not only was I not given a tracking number but I wasn't even informed when my order was held for 8 days. And to top all that off with a cherry my emails weren't responded to until I 'motivated' them with this. But any way I am not a malicious individual if this order just freakin arrives (finally) all will be forgiven

[mushrat]

dj,
I'm not anti-mn I'm anti-poor customer service, now more than ever since i\I'm on the other end. They been messing up and deserve the wake up call here on the forum is all....

Also I've seen the pattern happen over and over in the time I've been on the forum. I really hope they get the kinks worked out cause I do think hey are nice guys, but messin up is messin up. Edited May 25, 2007 by mushrat

[Officer Rod Farva]

Newer companies especially aren't familiar with shipping out of the country. I'm sure they'll iron all the problems out. I believe Tariq has been on vacation, too. I wouldn't sell them Tangiers if I didn't have faith in their customer service.

Sonthert

[markchan]

hey i waited a gd month for my HC package to arrive to australia mate.

[PersianPride]

hey i waited a gd month for my HC package to arrive to australia mate.

Yeah well with Hookah company there official policy is to only ship out international orders at the end of the week. And no matter how they want to spin that its essentiall discrimination against people that paid the same price for the product and the full cost of the government postage. So it is absolutely no justified.

[Johnny_D]

hey i waited a gd month for my HC package to arrive to australia mate.

Yeah well with Hookah company there official policy is to only ship out international orders at the end of the week. And no matter how they want to spin that its essentiall discrimination against people that paid the same price for the product and the full cost of the government postage. So it is absolutely no justified.

Well i've never read that official policy. I've waited upwards of 3-4 weeks. Oh and they also have ignored emails asking when it's going to be shipped. I've even called them a couple of times to be told it will be going soon. Again nothing....

However I don't throw my teddies from my pram. This just the cost of doing business international (sometimes) and occasionally we get screwed.

I only order State-side because I cannot get Layalina -or- Japanese style coals anywhere in the uk.

So you trade off between complete unavailability and occasionally sketchy service.

JD

edit for spelling

[Officer Rod Farva]

hey i waited a gd month for my HC package to arrive to australia mate.

Yeah well with Hookah company there official policy is to only ship out international orders at the end of the week. And no matter how they want to spin that its essentiall discrimination against people that paid the same price for the product and the full cost of the government postage. So it is absolutely no justified.

I don't see your logic at all. The primary means of shipping for most domestic shipments of the on-line retailers, including Hookah Company, is either Fed-Ex or UPS ground. These are private companies, they have nothing to do with the US government. The USPS (United States Postal Service) is a quasi-United States Government service. The reason that many companies only ship out once a week (for international orders) is that they are shipped the cheapest route possible, USPS, which has very strict rules regarding some types of shipments, including tobacco. You could ship international, using Fed-Ex surface, but it would cost more and take a lot longer. You could ship Fed-Ex Air which costs a lot. Since the shipping methods are different, it poses logistical problems, obviously. I don't know of any court, government or law that has ever held that charging different rates for shipping to foreign countries is discrimination. It involves more time and work for them, so I think calling it discrimination is way overkill. To rectify your perceived discrimination, you could request Hookah Company ship it Fed-Ex ground, like they do with most of their standard domestic packages. It will be shipped out in a timely manner, then, instead of once a week. It would probably take closer to 2-3 months to get to you, but then you would be treated like everyone else. It would cost more too, but discrimination or not, shipping to foreign countries costs more. Like it or not. In fact, Hookah Company and many other online-retailers ship USPS internationally to save you time and money. The fact that the USPS service is much poorer than Fed-Ex service explains why they are shipped out once a week. It creates a logistical problem to ship out USPS packages on a daily basis. Additionally, the amount of time that a package is held by your country's customs service (Whatever country it is) can vary from a couple of days to a couple of months...no matter what country it is. Many European countries have customs delays of 1-45 working days (Hi, Kofod!). You might be lucky to get it so fast, really.

In fact, most companies I ask about their international shipping (That ship by USPS internationally but use a different shipper for domestic shipments) tell me they ship only once or twice a week too, usually only once. The fact that Hookah Company told you the truth is what baffles me. Most companies are going to, as a matter of course, ship internationally once per week and not tell which day, if they even have a set day, so you have no idea what day is the right day to order. At least Hookah Company tells you about which day to order (and which days not to by elimination). One company I'm thinking of, specifically, waits until they have 20 or so packages for international shipments and then ships them. It might be a week or two for them to ship out. It might be two days...no telling. Overall, I agree with your sentiment of your post. If you don't like a company's policy, don't order from them. Tell them you don't like the delivery times and see if they can work something out with you. Be respectful and professional and your provider generally will do everything in their power to accommodate you. I talk to a lot of on-line retailers, whether I sell them Tangiers Tobacco or not. Some people, I have heard from some companies, including George at Hookah Company, try to threaten them "Oh, I'll trash you on Hookah Forum if you don't give me free overnight shipping." or "I'll give you a good review if you upgrade my shipping." or something along those lines; seriously. These guys do have the power to ship you not quite as nice a hookah or a dented/damaged box or other stuff, so try to be nice! Try other companies, see who ships the best to your country.

Which company ships international that works best for you, PP? Edited May 29, 2007 by Officer Rod Farva

[AinSophAur]

usps has always been good to me up here in Canada. UPS can sometimes be a bitch since they need a signature. same with Purilator. Edited May 29, 2007 by AinSophAur

[PersianPride]

hey i waited a gd month for my HC package to arrive to australia mate.

Yeah well with Hookah company there official policy is to only ship out international orders at the end of the week. And no matter how they want to spin that its essentiall discrimination against people that paid the same price for the product and the full cost of the government postage. So it is absolutely no justified.

I don't see your logic at all. The primary means of shipping for most domestic shipments of the on-line retailers, including Hookah Company, is either Fed-Ex or UPS ground. These are private companies, they have nothing to do with the US government. The USPS (United States Postal Service) is a quasi-United States Government service. The reason that many companies only ship out once a week (for international orders) is that they are shipped the cheapest route possible, USPS, which has very strict rules regarding some types of shipments, including tobacco. You could ship international, using Fed-Ex surface, but it would cost more and take a lot longer. You could ship Fed-Ex Air which costs a lot. Since the shipping methods are different, it poses logistical problems, obviously. I don't know of any court, government or law that has ever held that charging different rates for shipping to foreign countries is discrimination. It involves more time and work for them, so I think calling it discrimination is way overkill. To rectify your perceived discrimination, you could request Hookah Company ship it Fed-Ex ground, like they do with most of their standard domestic packages. It will be shipped out in a timely manner, then, instead of once a week. It would probably take closer to 2-3 months to get to you, but then you would be treated like everyone else. It would cost more too, but discrimination or not, shipping to foreign countries costs more. Like it or not. In fact, Hookah Company and many other online-retailers ship USPS internationally to save you time and money. The fact that the USPS service is much poorer than Fed-Ex service explains why they are shipped out once a week. It creates a logistical problem to ship out USPS packages on a daily basis. Additionally, the amount of time that a package is held by your country's customs service (Whatever country it is) can vary from a couple of days to a couple of months...no matter what country it is. Many European countries have customs delays of 1-45 working days (Hi, Kofod!). You might be lucky to get it so fast, really.

In fact, most companies I ask about their international shipping (That ship by USPS internationally but use a different shipper for domestic shipments) tell me they ship only once or twice a week too, usually only once. The fact that Hookah Company told you the truth is what baffles me. Most companies are going to, as a matter of course, ship internationally once per week and not tell which day, if they even have a set day, so you have no idea what day is the right day to order. At least Hookah Company tells you about which day to order (and which days not to by elimination). One company I'm thinking of, specifically, waits until they have 20 or so packages for international shipments and then ships them. It might be a week or two for them to ship out. It might be two days...no telling. Overall, I agree with your sentiment of your post. If you don't like a company's policy, don't order from them. Tell them you don't like the delivery times and see if they can work something out with you. Be respectful and professional and your provider generally will do everything in their power to accommodate you. I talk to a lot of on-line retailers, whether I sell them Tangiers Tobacco or not. Some people, I have heard from some companies, including George at Hookah Company, try to threaten them "Oh, I'll trash you on Hookah Forum if you don't give me free overnight shipping." or "I'll give you a good review if you upgrade my shipping." or something along those lines; seriously. These guys do have the power to ship you not quite as nice a hookah or a dented/damaged box or other stuff, so try to be nice! Try other companies, see who ships the best to your country.

Which company ships international that works best for you, PP?

Tangiers most online companies including MN I believe only offer USPS or in some cases also that other option which I can't remember. I don't know if it is private or government but considering it can get up to $30 dollars for some light orders its really not an option. Esspecially if you want to order a shisha in which case it reaches up to $80 dollars.

My point is that the international customers pay the same price for the product and the full cost of what ever their custom shipping method may be. Bearing this in mind their really is no justification for the difference in priority between American and non-american customers. And while I never suggested that this discrimination can be used in a court of law, it is extremely poor form by the companies and they will find out in time that they don't really have a monopoly on this business and people will find places where they are considered equal.

As for what company I like, I would have to say hookah-shisha. They posted my package 2 days after I made the order and that is all I expect from the company in terms of this aspect. What ever delays occur after that is the problem of the government postage services in either country.