XenoZ GIS Posted July 31, 2007 Share Posted July 31, 2007 On 7/31/07, HookahCompany Info <info@hookahcompany.com> wrote:Hello Mike,I apologize for the trouble with your stem and that coal fell on your leg. We do our best to work with our customers and will try to find the best solution to this issue. As you may know from the website's "terms of use" we cannot accept used returned product as we cannot resell it. Instead we recommend our customers to inspect it and contact us if there is any doubt or questions before using any of their products. Please email us a picture of the defective stem so that we can work something out. If you have any questions at all, feel free to contact us. Best regards,Customer serviceOn 7/28/07, 2blaze@gmail.com <2blaze@gmail.com > wrote:Customer Name: Mike E-Mail: 2blaze@gmail.com.Phone:URL: .Questions: Order number 18926, I\'ve been trying to contact you guys by phone since weds, I guess I dont get home in time. Anyway I got my order weds and the stem I got has huge holes where it should have been welded. I figured I\'d try to smoke out of it and if it smoked ok I wouldn\'t say anything about it. Well it didn\'t smoke good at all. About 5 mins into it the bottom of the bowl broke apart and fell onto the glass table cracked that and the coal fell on my leg. I was trying to see if I could get a replacement bowl and stem since these were defective. I asked around about what I should do and people from hookahforums.com said you guys have great customer service and would definitely sort it out.Thanks for your time I\'ll bo looking forward to hearing from you.-Mike Smith . Preferred Contact is By Phone: ON.Preferred Contact is By E-Mail: they didnt even mention the bowl breaking which was my main concern. I can just solder the stem.. i emailed them back voicing my concern for the bowl, hopefully they will replace it and ill be semi happy. So far im not impressed. Link to comment Share on other sites More sharing options...
lilbrownindian Posted July 31, 2007 Share Posted July 31, 2007 (edited) damn, did the coal burn your leg? hope they replace it for you!grrr i meant the stem!!!!!!!!!!!!!!!!! Edited July 31, 2007 by lilbrownindian Link to comment Share on other sites More sharing options...
Sonthert Posted July 31, 2007 Share Posted July 31, 2007 (edited) QUOTE damn, did the coal burn your leg? hope they replace it for you!Yeah, like they'll just send him a new leg!I would persist, let them know you're unhappy, but call them, its more effective. I would make it right, if I were them, but I can't speak for George and Matt. Edited July 31, 2007 by Sonthert Link to comment Share on other sites More sharing options...
degs Posted July 31, 2007 Share Posted July 31, 2007 Hopefully they'll get it sorted out soon. If they send you a new leg tell me! Maybe I can get some new knees and ankles. Link to comment Share on other sites More sharing options...
lilbrownindian Posted August 1, 2007 Share Posted August 1, 2007 the stem damn youuuuuuuuuu Link to comment Share on other sites More sharing options...
mtbsolo Posted August 1, 2007 Share Posted August 1, 2007 QUOTE (XenoZ GIS @ Jul 31 2007, 03:56 PM) <{POST_SNAPBACK}>On 7/31/07, HookahCompany Info <info@hookahcompany.com> wrote:Hello Mike,I apologize for the trouble with your stem and that coal fell on your leg. We do our best to work with our customers and will try to find the best solution to this issue. As you may know from the website's "terms of use" we cannot accept used returned product as we cannot resell it. Instead we recommend our customers to inspect it and contact us if there is any doubt or questions before using any of their products. Please email us a picture of the defective stem so that we can work something out. If you have any questions at all, feel free to contact us. Best regards,Customer service............................................they didnt even mention the bowl breaking which was my main concern. I can just solder the stem.. i emailed them back voicing my concern for the bowl, hopefully they will replace it and ill be semi happy. So far im not impressed.Did i misunderstand in your previous post or did they not send you a defective hookah? If so their "terms of use" excuse shouldnt apply. They cant resell a defective hookah even if its unused. If they did, thats crooked. I cant see how you should have to accept soldering your stem just to make it usable. =/And yeah, you gotta find a way to talk to someone on the phone. Emails arent going to cut it. Link to comment Share on other sites More sharing options...
XenoZ GIS Posted August 1, 2007 Author Share Posted August 1, 2007 I cant call them because i don't get home in time. Link to comment Share on other sites More sharing options...
Mahir Posted August 1, 2007 Share Posted August 1, 2007 Sounds like a bunch of BS right there unfortunately Link to comment Share on other sites More sharing options...
ASUSEAN1 Posted August 1, 2007 Share Posted August 1, 2007 QUOTE (mtbsolo @ Jul 31 2007, 11:45 PM) <{POST_SNAPBACK}>Did i misunderstand in your previous post or did they not send you a defective hookah? If so their "terms of use" excuse shouldnt apply. They cant resell a defective hookah even if its unused. If they did, thats crooked. I cant see how you should have to accept soldering your stem just to make it usable. =/And yeah, you gotta find a way to talk to someone on the phone. Emails arent going to cut it.+1.. like if it was broking in the first place how the hell were they going to sell it anyway! Link to comment Share on other sites More sharing options...
racemyghost Posted August 1, 2007 Share Posted August 1, 2007 QUOTE (ASUSEAN1 @ Jul 31 2007, 06:58 PM) <{POST_SNAPBACK}>QUOTE (mtbsolo @ Jul 31 2007, 11:45 PM) <{POST_SNAPBACK}>Did i misunderstand in your previous post or did they not send you a defective hookah? If so their "terms of use" excuse shouldnt apply. They cant resell a defective hookah even if its unused. If they did, thats crooked. I cant see how you should have to accept soldering your stem just to make it usable. =/And yeah, you gotta find a way to talk to someone on the phone. Emails arent going to cut it.+1.. like if it was broking in the first place how the hell were they going to sell it anyway!very easy....they sold it to XenoZ GIs!!! I to have had problems with them but George did eventually pull through..... good luck dude! Link to comment Share on other sites More sharing options...
markchan Posted August 1, 2007 Share Posted August 1, 2007 tht is complete BS!!!not only shld they send u another whole hookah straight away, they shld send u something for the inconveince.wat bullocks mate. Link to comment Share on other sites More sharing options...
Johnny_D Posted August 1, 2007 Share Posted August 1, 2007 Yer, It's called unmerchandisable goods.I don't think it is unfair to ask for a photo of said issue. But They should send you a replacement quick-sharp!JD Link to comment Share on other sites More sharing options...
XenoZ GIS Posted August 1, 2007 Author Share Posted August 1, 2007 Hello Mike,What may have happened is that too much pressure may have been applied when putting the head on th stem and this may have caused it to crack(it has happened to me even after a few minutes have gone by while smoking)eventually. I'm assuming this as being the reason since these heads are made of clay and should be able to withhold a high amount of heat. As I mentioned in my previous email, if the stem is in fact defective, you shouldn't have to solder it yourself-email us a picture so that we may be able to work something out. Of course we'll go ahead and send you a new bowl and once again I apologize for all this inconvenience. Please let us know if there's anything else we can do to help. Thanks in advance. I sent them pics after I got this email. Looks like things may just turn out after all. Link to comment Share on other sites More sharing options...
Scoop Posted August 1, 2007 Share Posted August 1, 2007 in reality, even if it was your fault (im not suggesting it was, just throwing out there a theoretical), after posting here and making them look so bad, theyll probably give you whatever you want just to clear their name.i'd probably do the same though. Link to comment Share on other sites More sharing options...
Sonthert Posted August 2, 2007 Share Posted August 2, 2007 (edited) I am talking to George from Hookah Company, I am copying what he said:XenoZ:A. He will send you a new head. ANDB. He will pay your shipping or give you a free 250g ANDC. Repair or replace your stemCall Hookah Company and talk to Christina, Re:Order 18926Gaara:Hookah Company will replace your Blue Magnolia jar for free if you pay for shipping. He will also give you two free expando-gaskets to make sure that it fits right. You need to call Hookah Company, talk to Christina, try to find your order number to help them out before you call.Mtbsolo:Hookah Company is in North San Diego County, call them and set up a time to take your complete hookah, they'll look at it and take care of it, bring your order number. He's willing to exchange it out for you, and give you a 250g of tobacco for your trouble. George is going to find out why there have been quality control issues and straighten it out. I suspect a certain employee, but we'll leave that to George...Is everyone satisfied now? Edited August 2, 2007 by Sonthert My groin has a rock in it. Link to comment Share on other sites More sharing options...
lilbrownindian Posted August 2, 2007 Share Posted August 2, 2007 QUOTE (Sonthert @ Aug 1 2007, 09:26 PM) <{POST_SNAPBACK}>I am talking to George from Hookah Company, I am copying what he said:XenoZ:A. He will send you a new head. ANDB. He will pay your shipping or give you a free 250g ANDC. Repair or replace your stemCall Hookah Company and talk to Christina, Re:Order 18926Gaara:Hookah Company will replace your Blue Magnolia jar for free if you pay for shipping. He will also give you two free expando-gaskets to make sure that it fits right. You need to call Hookah Company, talk to Christina, try to find your order number to help them out before you call.Mtbsolo:Hookah Company is in North San Diego County, call them and set up a time to take your complete hookah, they'll look at it and take care of it, bring your order number. He's willing to exchange it out for you, and give you a 250g of tobacco for your trouble. George is going to find out why there have been quality control issues and straighten it out. I suspect a certain employee, but we'll leave that to George...Is everyone satisfied now?you are god! now just get his leg back Link to comment Share on other sites More sharing options...
PerznPerversion Posted August 2, 2007 Share Posted August 2, 2007 hurray for sonthert! Link to comment Share on other sites More sharing options...
degs Posted August 2, 2007 Share Posted August 2, 2007 Wow, Eric you are amazing!!! Link to comment Share on other sites More sharing options...
mtbsolo Posted August 2, 2007 Share Posted August 2, 2007 QUOTE (Sonthert @ Aug 1 2007, 06:26 PM) <{POST_SNAPBACK}>I am talking to George from Hookah Company, I am copying what he said:Mtbsolo:Hookah Company is in North San Diego County, call them and set up a time to take your complete hookah, they'll look at it and take care of it, bring your order number. He's willing to exchange it out for you, and give you a 250g of tobacco for your trouble. George is going to find out why there have been quality control issues and straighten it out. I suspect a certain employee, but we'll leave that to George...Is everyone satisfied now? That was back in Jan/Feb and I already got mah money back (except shipping). Big thanks for thought though. Cool how youre lookin out for the forum members =) Also great to see HookahCo makin things right. Link to comment Share on other sites More sharing options...
Sonthert Posted August 2, 2007 Share Posted August 2, 2007 Well, if you just drove there, I'm sure he would give you a free 250g, anyways. Its cool to check out. Link to comment Share on other sites More sharing options...
KillZedKill Posted August 2, 2007 Share Posted August 2, 2007 When I called them about my f*cked up hookah base all they did was say "sorry, well take it back if you pay shipping and restocking fees." BS =] Link to comment Share on other sites More sharing options...
Sonthert Posted August 2, 2007 Share Posted August 2, 2007 Restocking fees? That doesn't sound like HookahCompany. Call them...tell them, they'll do the same for you as Gaara. What's shipping? $6? Get a new jar. Link to comment Share on other sites More sharing options...
XenoZ GIS Posted August 2, 2007 Author Share Posted August 2, 2007 (edited) QUOTE (lilbrownindian @ Aug 1 2007, 06:52 PM) <{POST_SNAPBACK}>I am talking to George from Hookah Company, I am copying what he said:XenoZ:A. He will send you a new head. ANDB. He will pay your shipping or give you a free 250g ANDC. Repair or replace your stemCall Hookah Company and talk to Christina, Re:Order 18926Gaara:Hookah Company will replace your Blue Magnolia jar for free if you pay for shipping. He will also give you two free expando-gaskets to make sure that it fits right. You need to call Hookah Company, talk to Christina, try to find your order number to help them out before you call.Mtbsolo:Hookah Company is in North San Diego County, call them and set up a time to take your complete hookah, they'll look at it and take care of it, bring your order number. He's willing to exchange it out for you, and give you a 250g of tobacco for your trouble. George is going to find out why there have been quality control issues and straighten it out. I suspect a certain employee, but we'll leave that to George...Is everyone satisfied now?Dude... I love you, hookah comp.. this forum damn. Thanks alot man, you just made a hookah smoker and hookah company customer for life. Im gonna order a shisha sampler tomarrow. Again thanks alot. Edited August 2, 2007 by XenoZ GIS Link to comment Share on other sites More sharing options...
Scoop Posted August 2, 2007 Share Posted August 2, 2007 now you just need to try his tobacco... Link to comment Share on other sites More sharing options...
Sonthert Posted August 2, 2007 Share Posted August 2, 2007 QUOTE (Scoop @ Aug 2 2007, 05:33 PM) <{POST_SNAPBACK}>now you just need to try his tobacco...Yeah, and tell George order even more Tangiers than he has been. Link to comment Share on other sites More sharing options...
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