markchan Posted August 3, 2007 Share Posted August 3, 2007 okie guys placed an order with hookah company.the got most of my order right. expect there was no passion fruit layalina. they instead gave me extra havana grape, layaline mixed fruit and al amir mocha latter. i pretty dun really like the flavors.wat irritated me alittle was tht the KM hose had the moutpiece glued onto the hose. the moouthpiece looks pretty damaged as well.i've just sent them a e mail.wat do u guys think is fair? Link to comment Share on other sites More sharing options...
Victim026 Posted August 3, 2007 Share Posted August 3, 2007 I know that at least the Al Amir is a free gift when you place an order over $100 I think it is.... Link to comment Share on other sites More sharing options...
markchan Posted August 3, 2007 Author Share Posted August 3, 2007 yah, all the shisha was 250 jars Link to comment Share on other sites More sharing options...
Erica Posted August 3, 2007 Share Posted August 3, 2007 okay.... What was your original order supposed to be...and what exactly did they send you? Link to comment Share on other sites More sharing options...
markchan Posted August 3, 2007 Author Share Posted August 3, 2007 250 gal waha after ninesb peaches and creamwaha coffeelayalina passion fruit200gmangosteenwatermelonKM hosethey sent me everything except the passion fruit, in place they send havana grape, layalina mixed fruit and al amir mocha latte. all 250 tubs. i dun particularly like those flavors and wld just like a passion fruit. the km hose's mouthpiece was glued onto the hose. the mouthpiece was also in pretty bad condition. Link to comment Share on other sites More sharing options...
Erica Posted August 3, 2007 Share Posted August 3, 2007 Welll.. I dunno about you.. but its seems to me.. that they gave you 500g of free tobacco... I wouldn't complain... Why not try trading it in the trade forum? If it is really bugging you that much... they are just a phone call away! Link to comment Share on other sites More sharing options...
markchan Posted August 3, 2007 Author Share Posted August 3, 2007 ooh yah i mean its not a bad situation completely. wat i dun like is the hose, tobaccy i can live with.i'm in australia which is the other problem Link to comment Share on other sites More sharing options...
Erica Posted August 3, 2007 Share Posted August 3, 2007 hahahahaha...Well that sucks.....I would just suck it up.. because honestly... that is a huge hassle... and really not worth it all themuch..Take a pic or two of the hose! Link to comment Share on other sites More sharing options...
symptom CY Posted August 3, 2007 Share Posted August 3, 2007 The Al Amir Mocha Latte comes free with orders over $50, and Havana Grape is thrown in too for orders over $100. Whether or not you like those flavors, they're no replacement for the items you actually ordered and paid for. I've had several problems like this with Hookah Company and they've always fixed them for me, though it's usually not the fastest process. They must have a real doofus packing the orders over there though -- this happens constantly.About the hose... I don't know. How is the mouthpiece damaged? If it's just hot glue holding it in, you could probably peel it off, but if the piece is damaged they should replace that too. Link to comment Share on other sites More sharing options...
markchan Posted August 3, 2007 Author Share Posted August 3, 2007 ahhh okie didn't know tht. the free gift is 250g grams jars? i thought it was 50ganyone passionfruit is still missingits pretty strong glue, i think its silicon the type they use for windscreens but harder.it looks really old and there are cracks inside the plastic Link to comment Share on other sites More sharing options...
symptom CY Posted August 3, 2007 Share Posted August 3, 2007 Yep, two 250g tubs free for orders over $100. Not a bad deal -- the Havana grape seems pretty tasty.Hmm, maybe send them a picture of the mouthpiece? It might be hard to catch the detail though. I'd just explain it to them... hopefully they'll replace it. Link to comment Share on other sites More sharing options...
Victim026 Posted August 3, 2007 Share Posted August 3, 2007 Yeah I'm assuming they have a huge backstock of those flavors so free they are Link to comment Share on other sites More sharing options...
markchan Posted August 3, 2007 Author Share Posted August 3, 2007 yup gd idea. i dun want the mouthpieces glued on, thts my main gripe. cause i got my own metal one. but i might damage the hose if i try to yank it out. it's stuck pretty gd in there. shld i try to yank it out myself or get it replaced? i'm in australia shipping is gonna be killa Link to comment Share on other sites More sharing options...
SafeSearchOff Posted August 3, 2007 Share Posted August 3, 2007 your sure its glued? which KM hose did you get? was it this one? hookahcompany.com/khalil_mamoun_leather_hose_2243_prd1.htmi justo rdered that two weeks ago got it last week... both the plugs for the hose are removable. Link to comment Share on other sites More sharing options...
tsm29 Posted August 3, 2007 Share Posted August 3, 2007 I'm confused.The Al Amir deal ended a week ago, you now get Nakhla Mixed Fruit with orders over $50 and Havana Grape with orders over $100. So now you get Layalina instead of the Nakhla and the Al Amir? Link to comment Share on other sites More sharing options...
markchan Posted August 3, 2007 Author Share Posted August 3, 2007 your sure its glued? which KM hose did you get? was it this one? hookahcompany.com/khalil_mamoun_leather_hose_2243_prd1.htmi justo rdered that two weeks ago got it last week... both the plugs for the hose are removable. yup its tht leather hose man. the first one i got was sweet it was removable. this one is most def glued on and glued on harddddddd Link to comment Share on other sites More sharing options...
SafeSearchOff Posted August 3, 2007 Share Posted August 3, 2007 man that sucks, it was real cool you could take those plugy-majoos out.im sure theyll fix the matter of your missing layalina, jsut keep in touch with them. Link to comment Share on other sites More sharing options...
markchan Posted August 3, 2007 Author Share Posted August 3, 2007 yah will do man.the hose thing is irritating. i hope they can do something abt it Link to comment Share on other sites More sharing options...
Sonthert Posted August 3, 2007 Share Posted August 3, 2007 (edited) Some Khalil Maamon hoses are glued together, the ones that comes to mind are:http://www.hookahcompany.com/mamoun_wrappe...s_1866_prd1.htmand the ones that have the Khalil Maamon telephone# on and are wrapped in cloth all along the hose.... Edited August 3, 2007 by Sonthert Link to comment Share on other sites More sharing options...
markchan Posted August 4, 2007 Author Share Posted August 4, 2007 I apologize that you received the wrong flavor of Layalina. Not that this>is a justification, but we have had a few new employees that are beginning>to get familiar with our products and may have overlooked these details. I>will make it a point to bring this issue to them. In regards to the hose,>unfortunately the new shipment we received from the manufacturer doesn't>have the detachable mouthpieces due to two reasons; the ones we originally>carried were all different sizes and were not measuring up to 79 inches.>Second, we did have some issues with complaints of leakage because of the>mouthpieces detaching and not fitting securely inside the hose. They have>been tested here as well as the feedback we've received from customers has>been very positive. However, if you are not satisfied with it, you may>return it and we would not apply the 10% restocking fee. As far as the>shisha goes, we would like to offer you two options: we can reship the>correct flavor to you and we will pay for the reship fee to Australia, or>you may keep the shisha you did receive and we would refund you the full>cost you paid for the 250 gram passion fruit. Please let us know what we>can do to resolve this problem as we wouldn't want any of our customers to>be left unsatisfied. Thanks in advance.>>Best regards,>Kristina Athis is the answer i got Link to comment Share on other sites More sharing options...
ASUSEAN1 Posted August 4, 2007 Share Posted August 4, 2007 sounds fair to me! Link to comment Share on other sites More sharing options...
markchan Posted August 4, 2007 Author Share Posted August 4, 2007 okie, does this mean if i want the passionfruit i will have to send the layalina mixed fruit back? and pay for international shipping? if i want another KM thts not glued and with a decent mouthpiece i wld have to pay for intl shipping? Link to comment Share on other sites More sharing options...
Allia22 Posted August 4, 2007 Share Posted August 4, 2007 No, sounds like you get to keep the shisha you got by accident through any course of action you take.If you want the passionfruit, they'll give it to you for free, but you have to pay for shipping. And yeah, if you want the hose with the detachable mouthpiece you'll have to pay for shipping too. Link to comment Share on other sites More sharing options...
markchan Posted August 4, 2007 Author Share Posted August 4, 2007 alright here's wat i think wld be fair. send the passionfruit and new hose. pay for the shipping of the hose i have now back to them. Link to comment Share on other sites More sharing options...
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