hyde Posted November 9, 2007 Share Posted November 9, 2007 i got my package that i orderd from hookah company yesterday. i orderd a hookah package that came with a 28" egyptian hookah, 2 250g boxes of shisha, and a box of quick lights. i also orderd 2 tins of starbuzz and a box of strawberry shisha. i got the box and it had 1 tin of starbuzz, one 250g box of shisha, and a 50g box that was suppose to be a 250. which means they shorted me 1 tin of sarbuzz, the box of strawberry shisha, and gave me a 50g box istead of a 250. also, the hookah looks like it is 5 years old! the plastic bulb thing thats on it was all scratched and scuffed, and half of the silver is tarnished so it looks like it is silver and bronze instead of silver. i called and they said the the tarnish was normal and its from the welds and theirs nothing they can do about it. also, the strawberry shisha isnt on my order form (whos fault is that??). so i got a package coming that has the other strarbuzz and the 250g box of shisha, and to top it all off, it took them over a week in the first place to even ship it out! i had to call them evry single day for 5 days straight before they even sent it out. please share your opinions. Link to comment Share on other sites More sharing options...
waterboi Posted November 9, 2007 Share Posted November 9, 2007 i know they were having some issues but I tried and ordered though them and got everything that I ordered( 32" Egytian, and 800g of tobacco). I had a slight problem with the stem where the hose port is welded in. It had a slight air leak. I sent them an e-mail with a pic attached and them followed up with a call Monday and Tuesday. I got Confirmation that my package will be here Saturday. So far they have treated me well. I will find out when the new stem gets here. Link to comment Share on other sites More sharing options...
boulderkid303 Posted November 9, 2007 Share Posted November 9, 2007 HC can really blow, Ive had many problems with them. If you go with MN or Hookah-life or hookah-shisha ur good. Those are my top three 1-3. Link to comment Share on other sites More sharing options...
hyde Posted November 9, 2007 Author Share Posted November 9, 2007 another this that seemed odd 2 me is that my shisha was like kinda frozen. not solid, but slushy and super cold and frozen in little clumps. Link to comment Share on other sites More sharing options...
kitefanatic Posted November 9, 2007 Share Posted November 9, 2007 I just got a large shipment in today from Hookah Company. The only thing that was missing was the hose for the hookah. I just shot them an email. I'm confident that they'll ship me one out, so I'm not worried. I'll post a full review in the vendors section once everything is completed. Link to comment Share on other sites More sharing options...
waterboi Posted November 9, 2007 Share Posted November 9, 2007 QUOTE (kitefanatic @ Nov 8 2007, 09:20 PM) <{POST_SNAPBACK}>I just got a large shipment in today from Hookah Company. The only thing that was missing was the hose for the hookah. I just shot them an email. I'm confident that they'll ship me one out, so I'm not worried. I'll post a full review in the vendors section once everything is completed.you may want to give them a call. Link to comment Share on other sites More sharing options...
kitefanatic Posted November 9, 2007 Share Posted November 9, 2007 Well, I'll give them some time to respond to my email first. Like I said, I'm sure they'll fix it. Link to comment Share on other sites More sharing options...
mushrat Posted November 9, 2007 Share Posted November 9, 2007 Fed ex trucks aren't heated. Link to comment Share on other sites More sharing options...
kitefanatic Posted November 9, 2007 Share Posted November 9, 2007 QUOTE (mushrat @ Nov 9 2007, 05:06 AM) <{POST_SNAPBACK}>Fed ex trucks aren't heated. Maybe he should have bought his tobacco from the Schwan's guy! Link to comment Share on other sites More sharing options...
racemyghost Posted November 9, 2007 Share Posted November 9, 2007 QUOTE (mushrat @ Nov 8 2007, 08:06 PM) <{POST_SNAPBACK}>Fed ex trucks aren't heated.hahaha.HC messed up my order once, they shiped out the item next day.Cant beat their selection!!! Link to comment Share on other sites More sharing options...
Stealth Posted November 9, 2007 Share Posted November 9, 2007 Wow, I dont know about you guys, but even if they didnt send you all your items and fixed it later I would still be pissed. That should almost never happen and it seems like it happens all them time with them. Hyde - if your not happy with the hookah and it looks different than the picture or clearly is not a "new" product you should tell them you want to return it, or get some sort of discount. Anyway, I'm glad i know to stay clear now. Link to comment Share on other sites More sharing options...
thegreengoblin707 Posted November 9, 2007 Share Posted November 9, 2007 QUOTE (kitefanatic @ Nov 8 2007, 08:20 PM) <{POST_SNAPBACK}>I just got a large shipment in today from Hookah Company. The only thing that was missing was the hose for the hookah. I just shot them an email. I'm confident that they'll ship me one out, so I'm not worried. I'll post a full review in the vendors section once everything is completed.if i were you, i'd ask for credit to your next purchase. egyptian hoses are useless because they're unwashabe. you can get a washable place some place else and keep the credit for future shisha or coals. i wish hookah company would stock up on washable hoses other than the mya. at the least, i credit them for not selling the nammor given that other companies offer it but never have it in stock. hookah company is my first choice due to unmatched selection + forum discount + free shisha but mnhookah is #2 since MN is closer to PA so 2 day shipping and they are also a good company. anyone who has ordered from mnhookah = how much discount with forum do they give you? it isn't 15%, is it? Link to comment Share on other sites More sharing options...
thegreengoblin707 Posted November 9, 2007 Share Posted November 9, 2007 QUOTE (hyde @ Nov 8 2007, 05:26 PM) <{POST_SNAPBACK}>i got my package that i orderd from hookah company yesterday. i orderd a hookah package that came with a 28" egyptian hookah, 2 250g boxes of shisha, and a box of quick lights. i also orderd 2 tins of starbuzz and a box of strawberry shisha. i got the box and it had 1 tin of starbuzz, one 250g box of shisha, and a 50g box that was suppose to be a 250. which means they shorted me 1 tin of sarbuzz, the box of strawberry shisha, and gave me a 50g box istead of a 250. also, the hookah looks like it is 5 years old! the plastic bulb thing thats on it was all scratched and scuffed, and half of the silver is tarnished so it looks like it is silver and bronze instead of silver. i called and they said the the tarnish was normal and its from the welds and theirs nothing they can do about it. also, the strawberry shisha isnt on my order form (whos fault is that??). so i got a package coming that has the other strarbuzz and the 250g box of shisha, and to top it all off, it took them over a week in the first place to even ship it out! i had to call them evry single day for 5 days straight before they even sent it out. please share your opinions.so you expected strawberry shisha since your order was above 50 and they didn't include it? during my first order i had called to verify that my free shisha was included (i'm OCD) as it didn't show on the invoice - they told me that it does NOT show on the invoice and they just automatically put the extra shisha in for you. so they messed up here. now hookah company has always shipped same day for me so my guess is that you're international (hence the reluctance to ship out the missing strawberry and the 5 day delay because they ship international only once a week) or that you're a first time customer and they for whatever reason took extra time to verify credit card. you should tell them to give you 7.95 credit for future purchases since they forgot to include strawberry and that they automatically do that even though it doesn't appear in the invoice. as for the silver & bronze - yeah i know what you mean. i got lucky since the outside of my hookah is very shiny but the inside is sketchy to put it moderately. unfortunately, you have to live with that risk because these hookahs are not factory made but hand made in egpt with RANDOM materials. they don't have fresh sheets of metal etc. they take scraps or whatever - sometimes even a gas line! there are several threads about quality issues here. i'll admit, i can't be bitchin' cause i do like the cheap price and availability of hookah. it's either theses hookahs or myas and superhookahs (your selection goes down big time). normally i do think anything sold in the usa shoudl meet usa government standards for quality (e.g. not have material coming from gas lines) but for cosmetic issues or the bowl not being perfect - i'll let it slide for the benefits we get. Link to comment Share on other sites More sharing options...
kitefanatic Posted November 9, 2007 Share Posted November 9, 2007 Stealth: Don't sweat the small stuff man... and this is small stuff.Greengoblin: It should be a Mya hose, not Egyptian. Either way... small stuff. I think you are right about the 15% from mnhookah. Those guys are really good to deal with. Link to comment Share on other sites More sharing options...
Geiseric Posted November 9, 2007 Share Posted November 9, 2007 15%! I will have to order from them next time. Link to comment Share on other sites More sharing options...
Stealth Posted November 9, 2007 Share Posted November 9, 2007 QUOTE (kitefanatic @ Nov 8 2007, 11:32 PM) <{POST_SNAPBACK}>Stealth: Don't sweat the small stuff man... and this is small stuff.Greengoblin: It should be a Mya hose, not Egyptian. Either way... small stuff. I think you are right about the 15% from mnhookah. Those guys are really good to deal with.Well, i was just putting in my 2c. Forgetting to give someone something they payed for isnt really small stuff. Its not some guy selling stuff on ebay, this place appears to be a proper buisness. Once they start getting reports of people not getting all there items you tell the packing people to start double checking things. If it keeps happening you fire them. Unless you are doing it hopeing the buyer wont notice or bother or it benefiets you in some way. I have placed on online order (not to a hookah place) and they missed something. I was totally polite about it because for all i know i was there 1 in 1000. but from the looks of this thread it seems they do it way more often. Link to comment Share on other sites More sharing options...
thegreengoblin707 Posted November 9, 2007 Share Posted November 9, 2007 QUOTE (kitefanatic @ Nov 8 2007, 10:32 PM) <{POST_SNAPBACK}>Stealth: Don't sweat the small stuff man... and this is small stuff.Greengoblin: It should be a Mya hose, not Egyptian. Either way... small stuff. I think you are right about the 15% from mnhookah. Those guys are really good to deal with.but mya hoses are NOT washable as you have seen autopsies of these rusting in 2 months and being unusable. for the same money you can get a true washable hose made of plastic. your call though.yeah MNhookah is good to deal with. i think they made a miscalculation on my order then. i purchased $70 of stuff and got only 3 dollars discount so i'll email them about it later. not a big deal but why let a couple of bucks freely pass up? Link to comment Share on other sites More sharing options...
kitefanatic Posted November 9, 2007 Share Posted November 9, 2007 Well I'm not positive about the 15%, and if I remember correctly, there are some items that don't qualify for the discount. So I guess it depends on what you ordered.And yes, I've heard about the Mya hoses. All I'm saying is that if you dealt with the stuff I do on a daily basis, it quickly puts things in perspective. I've purchased from Hookah Company in the past with no problems. If they forget something (on a large order) once in a blue moon, I'm not going to sweat it. Nobody's perfect. They'll fix it. it's not like I don't have a few hoses lying around. Link to comment Share on other sites More sharing options...
Johnny_D Posted November 9, 2007 Share Posted November 9, 2007 mnhookahs is 12.5% and i think that it's not applied to fumari.Package number 22 is out for delivery. Last time i ordered it was shipped the same day.Great company to deal with - Especially for us international customers.JD Link to comment Share on other sites More sharing options...
gaia.plateau Posted November 9, 2007 Share Posted November 9, 2007 QUOTE (Johnny_D @ Nov 9 2007, 01:04 AM) <{POST_SNAPBACK}>mnhookahs is 12.5% and i think that it's not applied to fumari.Package number 22 is out for delivery. Last time i ordered it was shipped the same day.Great company to deal with - Especially for us international customers.JDMy only complaint about mnhookahs is the obscene cost of shipping- at least to Canada. I bought my phunnel and mod from them for $17, and the shipping was $18! That just isn't reasonable. My most recent purchase has been from hookah shisha central for about $175, only $25 shipping. Link to comment Share on other sites More sharing options...
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