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Genuinehookahs.com RIP OFF!


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I STRONGLY SUGGEST EVERYONE STAY AWAY FROM THIS COMPANY AS ONE OF OUR MEMBERS IS IN A REAL BAD SITUATION TRYING TO DEAL WITH THIS THEM.
I KNOW THE OWNER OF THIS COMPANY VISITS THIS FORUM OCCASIONALLY, SO THIS IS AN OPEN CHALLANGE TO YOU AS WELL!
 
[quote name='lynzblythe'] 
I sh*t you not, this is their reply to my email:
[b]and we told you 5 times already that as soon as it gets shipped, you will get immediate confirmation.  Read the website and it will tell you how many days it usually takes for orders to be processed and shipped out.  God, lady...[/b]
I am getting so f**king tired of this. The hookah I ordered was an acrylic Mya Saray. Sure, I could buy it at Mya's site, but I'd end up paying a bit more. And right now, I don't have money to spend.
Advise me, please. Is it really worth trying to cancel it from my card (I dont' even know how to go about doing that.) and I'm frustrated about other things....Aaaah![/quote]
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I'm not sure which hookah she purchased, but the ones i looked at said 3-4 business days to ship, its been 10 days and they still haven't shipped? RIP OFF!
[quote name='lynzblythe'] 
This is the email I just sent them:
On 8/15, I placed an order.  
On 8/18, I checked on that order and was informed that my credit card was being denied due to a mismatched address. I provided Genuine Hookahs the correct billing address, and was informed that the card went through. I asked how long shipping would take, and I was not given an answer.
On 8/22, my card was charged. This is 4 days later from when I was informed the card was charged.
On 8/23, I asked for a tracking and confirmation number. I was informed that I would be given this information once my order was shipped.
 
This is getting ridiculous. My order seems to continue being postponed. No one is providing me with any information for my order  I'm not very happy with this situation. Please give me immediate shipping information and my order status.
 
-Lyndsey[/quote]
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HookahDelight - is this going to be a one hit wonder with this infantile tone in your very first post or will this be representative to your generel and coming level of expressing your self. If so I think you will find that the forum due to its past experiences will act fast with a no tolerance policy in order to eliminate this in the beginning before its turns into what we know will come from this.
Your only goal will then be a ban from the forum and the knowledge that you have shown your self as a selfrightious sad case of a person - the same picture as you now connect from your own person and on to the business of Genuinehookahs.com.
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I've taken the refund process further. The GenuineHookahs store is a member of Yahoo Shopping and (somehow) GenuineHookahs has a high enough rating to be part of the Yahoo Buyer Protection plan.
I contacted Yahoo Shopping about getting screwed over by GH, and now they are dealing with it.
It seems like other people have had trouble with GH in the past. One even had the same problem as me. Look at the reviews: [url="http://shopping.yahoo.com/merchrating/user_rv.html;_ylt=AjYCq08ivfkl86qQFEybHdxDmmYB;_ylu=X3oDMTBwaWs3NnFrBF9zAzIzNTAxMzc5BHNlYwNtZXJjaGluZm8-?merchant_id=1027162"] [url="http://shopping.yahoo.com/merchrating/user_rv.html;_ylt=AjYC"]http://shopping.yahoo.com/merchrating/user....html;_ylt=AjYC[/url][/url] q08ivfkl86qQFEybHdxDmmYB;_ylu=X3oDMTBwaWs3NnFrBF9zAzIzNTAxMz c5BHNlYwNtZXJjaGluZm8-?merchant_id=1027162
Looks like you just f**ked yourself, GenuineHookahs!
 
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This is getting rediculous. As I said in a previous post a couple of
days ago, new companies registering to this forum have been causing
nothing but problems. My take on this is don't buy from any new start
up company.  Stick to the ones we know have good customer service.


This is a warning to any members that say things like GO f**k YOURSELF.
It will be deleted and we will contact the admin to have you
banned. 
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Cypress - I'm 99 % percent with you. I just wanted to add that despite the bad history with new companies - both here and in general - I think that in the interest of the hookah culture we should not categorically discard and stop any new initiative etc. I like to think that I want to encourage diversity and progress for the culture. So more a "buyers beware" and use the past experiences from others would be my style as an advise on the start up company issues.
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[QUOTE=lynzblythe]
I've taken the refund process further. The GenuineHookahs store is a member of Yahoo Shopping and (somehow) GenuineHookahs has a high enough rating to be part of the Yahoo Buyer Protection plan.
I contacted Yahoo Shopping about getting screwed over by GH, and now they are dealing with it.
It seems like other people have had trouble with GH in the past. One even had the same problem as me. Look at the reviews: [url="http://shopping.yahoo.com/merchrating/user_rv.html;_ylt=AjYCq08ivfkl86qQFEybHdxDmmYB;_ylu=X3oDMTBwaWs3NnFrBF9zAzIzNTAxMzc5BHNlYwNtZXJjaGluZm8-?merchant_id=1027162"]http://shopping.yahoo.com/merchrating/user_rv.html;_ylt=AjYC q08ivfkl86qQFEybHdxDmmYB;_ylu=X3oDMTBwaWs3NnFrBF9zAzIzNTAxMz c5BHNlYwNtZXJjaGluZm8-?merchant_id=1027162 ://http://shopping.yahoo.com/merchrati...ant_id=1027162 ://http://shopping.yahoo.com/merchrati...ant_id=1027162 ://http://shopping.yahoo.com/merchrati...ant_id=1027162 ://http://shopping.yahoo.com/merchrati...ant_id=1027162 ://http://shopping.yahoo.com/merchrati...ant_id=1027162 ://http://shopping.yahoo.com/merchrati...ant_id=1027162 [/url]
Looks like you just f**ked yourself, GenuineHookahs!
 really hope it works out for you - btw welcome to the forum
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[quote name='HookahDelight']MUSHRAT I STRONGLY SUGGEST YOU GO f**k YOURSELF. THIS IS AN OPEN CHALLENGE TO YOU AS WELL.[/quote]
If I was that flexible I'd never leave my room....
Good luck and let us know how it turns out!
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Well if I were them I'd be shaking too. Two major complaints puts a nice poo stain on their new pair of whitey tighties. Good luck and I'm happy to see a community that sticks up for their fellow members. Very cool!Happy smoking,Jon
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Yea! The girl (with the kick ass army of shisha smokers behind her) strikes again!
Yahoo sent me links to report fraud, so I've pursued that, too. Genuine Hookahs has got a lot of trouble for itself right now.
I'm glad to hear you won't be buying from them, intangible!
Anyway, Mya Saray is the direct manufacturer, and even if their prices are higher, I've heard positive things (especially about their customer service) and the higher price is worth it. Most definitely.
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