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Is This Normal...im Pissed


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got my hookah from hookahcompany.com

there is a rather large gap between the stem and the base, and the hose came assembled the wrong way



the long handle is the one that is supposed to go into your hand but here its the one that goes into the stem...i tried to change them around and it doesnt fit without some shrink wrap to keep it from falling apart

i can take some pictures if needed
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Basically I had to change the tips around to make it normal...the clear/blue one fit into the longer handle fine, but the wooden one didnt fit into the shorter part, so I had to use the foil...also notice the monster gap between the base and stem...what the fuck for 100 dollars im pretty mad
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QUOTE (djdriver88 @ Dec 17 2007, 10:55 AM) <{POST_SNAPBACK}>
QUOTE (EternalSoil @ Dec 17 2007, 10:49 AM) <{POST_SNAPBACK}>
your grommet is dry as hell, it would probably fit in there better if you wet it a little.

spot on...thats done what about the hose


if i'm understanding you right, the wooden and plastic pieces were switched on your hose so that the wooden end was on the long handle and the plastic end was on the hose port side?

Thats rough dude, have you contacted hookahcompany? they might say, "oh, holy crap. sorry dude, here's a new one" Edited by garykainz
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QUOTE (garykainz @ Dec 17 2007, 10:57 AM) <{POST_SNAPBACK}>
QUOTE (djdriver88 @ Dec 17 2007, 10:55 AM) <{POST_SNAPBACK}>
QUOTE (EternalSoil @ Dec 17 2007, 10:49 AM) <{POST_SNAPBACK}>
your grommet is dry as hell, it would probably fit in there better if you wet it a little.

spot on...thats done what about the hose


if i'm understanding you right, the wooden and plastic pieces were switched on your hose so that the wooden end was on the long handle and the plastic end was on the hose port side?

Thats rough dude, have you contacted hookahcompany? they might say, "oh, holy crap. sorry dude, here's a new one"

right. i sent them an email about it. when i tried to swap the wooden and mouth piece around they didnt fit. I am hoping they can send me a new hose, im just mad cause i was looking forward to smoking already, but if they arent going to want this one back since its broken, I will definately use it while the new one comes
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QUOTE (EternalSoil @ Dec 17 2007, 11:03 AM) <{POST_SNAPBACK}>
yeah, if you haven't smoked out of it, don't until you hear from them. you might call them if your in a hurry to know if you should smoke now or not.


well i dont have any coals or anything in the house only the 50 gram sample pack of shisha i got from them, il just wait for the email, i can finish gutting out my car in the meantime
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When I ordered the Tangerine from them I had the same exact problem with the seal and my hose pieces where also backwards. I had to switch mine also . I ended up sending mine back because of different things wrong with pieces of the stem and hose.
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QUOTE (djdriver88 @ Dec 17 2007, 12:28 PM) <{POST_SNAPBACK}>
QUOTE (waterboi @ Dec 17 2007, 11:22 AM) <{POST_SNAPBACK}>
When I ordered the Tangerine from them I had the same exact problem with the seal and my hose pieces where also backwards. I had to switch mine also . I ended up sending mine back because of different things wrong with pieces of the stem and hose.

what was wrong with yours..


The stem leaked where the hose port and heart met. The welds where kinda crappy

And the same problem with the hose as you
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