gaia.plateau Posted December 29, 2007 Share Posted December 29, 2007 (edited) Update: they're going to send me a Snake stem free of charge. I'm still miffed at receiving a Glyph so different from what was advertised, but if there are no further problems after receiving the snake stem I will not begrudge H-S in conclusion.JD: Could you add the subtitle "...and picks it back up" to this thread? Thanks a bunch. Edited December 29, 2007 by gaia.plateau Link to comment Share on other sites More sharing options...
avtomat Posted December 29, 2007 Share Posted December 29, 2007 damn man, only problems i have had, and still do is them sending me random tobaccos i never ordered in place of ones that they didnt have in stock and failed to put on the site that they were sold out lol Link to comment Share on other sites More sharing options...
Canon Posted December 29, 2007 Share Posted December 29, 2007 i talked to them and asked, i think the main stem is SS and the tube is brass.i like how your stem looks.so.. how the hell did you manage to get a new stem but i couldnt even get a new vase? im really pissed about that now. can you talk to h-s for me about the vase? maybe you could work something out for me Link to comment Share on other sites More sharing options...
Eifah Posted December 29, 2007 Share Posted December 29, 2007 It almost looks like the sent you a completely different hookah. It doesn't even resemble the picture. Link to comment Share on other sites More sharing options...
ZenSilk Posted December 29, 2007 Share Posted December 29, 2007 (edited) Ha, i told you to go for the other! But if you like it... that's great. They, uhh... make it look so much better int he picture... Yikes. Edited December 29, 2007 by ZenSilk Link to comment Share on other sites More sharing options...
Canon Posted December 29, 2007 Share Posted December 29, 2007 the chamber is jacked up, i didnt notice that before.. you got jipped on that one, as far as the shape, its the same. and i like the design on that. but yeah, as far as quality goes, you really got jipped Link to comment Share on other sites More sharing options...
Codename067 Posted December 29, 2007 Share Posted December 29, 2007 That sucks. Why not just return the whole order and order from some where else? Call them and tell them that. They will not want you to shop from another site and they will want you ultimate satisfaction. Link to comment Share on other sites More sharing options...
gaia.plateau Posted December 29, 2007 Author Share Posted December 29, 2007 (edited) QUOTE (Codename067 @ Dec 29 2007, 02:45 AM) <{POST_SNAPBACK}>That sucks. Why not just return the whole order and order from some where else? Call them and tell them that. They will not want you to shop from another site and they will want you ultimate satisfaction.Like I said... they're going to send me a Syrian Snake stem, which was my #2 choice, free of charge and allow me to keep the shoddily made one. At least I'll have a brass hookah now for reviewing purposes, even if I hate it >.>QUOTE (Canon)so.. how the hell did you manage to get a new stem but i couldnt even get a new vase? im really pissed about that now. can you talk to h-s for me about the vase? maybe you could work something out for meI pre-ordered the Glyph... they had no idea that their handcrafters in Syria would change up the model this much, and they neglected to tell me before it was shipped out. Plus it has a leak in the centre. I'll do my best Edit: I also just noticed, having gotten home from work, that they did not include the 4 ball bearings and purge valve adapter from my order. As a side note this order contains a box of 100 40mm coals that were missing from my last order with them. I presume that they will ship the ball bearings and valve adapter with the new stem.Hookah-Shisha: We'll eventually get it right. Edited December 29, 2007 by gaia.plateau Link to comment Share on other sites More sharing options...
Canon Posted December 29, 2007 Share Posted December 29, 2007 one thing concerns me.. why in the hell would you want the snake stem? you know you cant really clean it all that well and its going to get dirty enough to where youll have to retire it. Link to comment Share on other sites More sharing options...
gaia.plateau Posted December 29, 2007 Author Share Posted December 29, 2007 (edited) QUOTE (Canon @ Dec 29 2007, 03:04 AM) <{POST_SNAPBACK}>one thing concerns me.. why in the hell would you want the snake stem? you know you cant really clean it all that well and its going to get dirty enough to where youll have to retire it.Why can't you clean it well?Also, for anyone curious, this thing (meaning the bogus Glyph) smokes like garbage. Worse than my shitty smoking-hookah.com Syrian, and far worse than my Mya Bambino. Edited December 29, 2007 by gaia.plateau Link to comment Share on other sites More sharing options...
Hexa Posted December 29, 2007 Share Posted December 29, 2007 all this hookah-shisha hate is making me uneasy about my hookah. I dont know it may suck but how will i be able to tell i dont know hookah. Anyways one of my hoses broke that i superglued back together and they are sending me a new one Link to comment Share on other sites More sharing options...
gaia.plateau Posted December 29, 2007 Author Share Posted December 29, 2007 (edited) There's no hate, just dissatisfaction and objective criticism. I'm 100% satisfied with my third-last order with them that included my Bambino. Edited December 29, 2007 by gaia.plateau Link to comment Share on other sites More sharing options...
gaia.plateau Posted January 1, 2008 Author Share Posted January 1, 2008 (edited) Update:Just took it apart for cleaning and noticed more evidence of shitty craftsmanship.Cracked metal in the top of the stem. Broken downstem repaired with Soldering Shoddily Soldered Heart Chamber This Piece of Stem Pulled Off on First Wash And finally, a pipe advertised as being a single piece... ...is actually two. Edited January 1, 2008 by gaia.plateau Link to comment Share on other sites More sharing options...
Johnny_D Posted January 1, 2008 Share Posted January 1, 2008 QUOTE (gaia.plateau @ Dec 29 2007, 02:05 AM) <{POST_SNAPBACK}>Update: they're going to send me a Snake stem free of charge. I'm still miffed at receiving a Glyph so different from what was advertised, but if there are no further problems after receiving the snake stem I will not begrudge H-S in conclusion.JD: Could you add the subtitle "...and picks it back up" to this thread? Thanks a bunch.Done but not sure why - How did they resolve it Gaia? Link to comment Share on other sites More sharing options...
ZenSilk Posted January 1, 2008 Share Posted January 1, 2008 (edited) Oo... Well i hate to say i told you so... If ym memory serves me correctly. And i just gotta say... Shit son. Ouch. Edited January 1, 2008 by ZenSilk Link to comment Share on other sites More sharing options...
gaia.plateau Posted January 1, 2008 Author Share Posted January 1, 2008 QUOTE (Johnny_D @ Dec 31 2007, 06:58 PM) <{POST_SNAPBACK}>QUOTE (gaia.plateau @ Dec 29 2007, 02:05 AM) <{POST_SNAPBACK}>Update: they're going to send me a Snake stem free of charge. I'm still miffed at receiving a Glyph so different from what was advertised, but if there are no further problems after receiving the snake stem I will not begrudge H-S in conclusion.JD: Could you add the subtitle "...and picks it back up" to this thread? Thanks a bunch.Done but not sure why - How did they resolve it Gaia?Thanks ~ The CS rep I spoke with promised me that they will be sending me a Syrian Snake stem, free of charge. If it arrives and there are no further problems I'll be satisfied yet still disappointed. Link to comment Share on other sites More sharing options...
ZenSilk Posted January 1, 2008 Share Posted January 1, 2008 God why would they send you that.. that... disgrace of a hookah? Yikes. Musta been wayy busy. Link to comment Share on other sites More sharing options...
gaia.plateau Posted January 1, 2008 Author Share Posted January 1, 2008 (edited) QUOTE (ZenSilk @ Dec 31 2007, 07:05 PM) <{POST_SNAPBACK}>God why would they send you that.. that... disgrace of a hookah? Yikes. Musta been wayy busy.I requested it, it's my second choice and the only other Syrian they carry that I like.I'm sure they would ship me an Engineer instead... would you recommend it instead? Why? Edited January 1, 2008 by gaia.plateau Link to comment Share on other sites More sharing options...
speel Posted January 1, 2008 Share Posted January 1, 2008 Report them to the better business beuro .. that outta twist something Link to comment Share on other sites More sharing options...
Canon Posted January 1, 2008 Share Posted January 1, 2008 they are making it right.. no reason to report it.. only thing the engineer has over anythign is the fact you can take it apart for ease of cleaning. Link to comment Share on other sites More sharing options...
gaia.plateau Posted January 1, 2008 Author Share Posted January 1, 2008 I think that is mitigated by the fact that it looks like four stacked soccer balls >.> Link to comment Share on other sites More sharing options...
oolatec Posted January 1, 2008 Share Posted January 1, 2008 QUOTE (Canon @ Dec 31 2007, 08:22 PM) <{POST_SNAPBACK}>they are making it right.. no reason to report it.. only thing the engineer has over anythign is the fact you can take it apart for ease of cleaning.Assuming the snake stem will be ok... but something tells me it won't be... Link to comment Share on other sites More sharing options...
benton Posted January 1, 2008 Share Posted January 1, 2008 I had the exact same problem with HS and was very dissapointed. I ordered a 2 hose engineer and they sent me something that looked nothing like the picture. Terribly built, made of shitty brass, no autoseal, looked rusted, nothing fit right. So they then sent me a replacement without even waiting for me to send the old one back and the replacement looks pretty spot on and is very solidly built. So basically they completely redeemed themselves and were very nice and appologetic about the situation so they are def still an A+ vendor in my eyes. Link to comment Share on other sites More sharing options...
gaia.plateau Posted January 2, 2008 Author Share Posted January 2, 2008 Got some elaboration after they've come back from the holiday break, seems like it was mainly a breakdown in communication.QUOTE (Hookah-Shisha)after receiving more pre-orders for the Syrian hookahs than we expected, we put a rush on them as to get them in our warehouse before Christmas (as many of them were gifts). because of the haste and the pressure that the craftsmen were under, the quality of their work suffered. We are truly sorry for that, I (as well as most of us here) were not aware that they were any different.......and our overseas manufacturing manager is going to get quite a tongue-lashing from me. Link to comment Share on other sites More sharing options...
gaia.plateau Posted January 28, 2008 Author Share Posted January 28, 2008 (edited) Hoekay. So this has finally been resolved.It turned out that they had one "authentic" Glyph left, so they sent me that. I received it on Friday. It is glorious.Dazzles all my friends and smokes like your mother in a teddy.So yeah, I'm a satisfied customer. And it only took 4 months. Edited January 28, 2008 by gaia.plateau Link to comment Share on other sites More sharing options...
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