rezaomar Posted January 28, 2008 Share Posted January 28, 2008 Two days ago i got my new hookah (mya QT) and while cleaning it i noticed a hairline crack. I guess my question is has anyone dealt with the Hookah-Shisha customer service? Everything else was spectacular but the base has this crack and leaks a little bit of water. The transaction was wonderful and everything went smoothly but i just find this kind of upsetting. Has anyone had any experience with the people at hookah-shisha and if so how did it go? I guess im just looking for a solution to my problem. Link to comment Share on other sites More sharing options...
Canon Posted January 28, 2008 Share Posted January 28, 2008 hookah shisha has great customer service. id talk to them monday. Link to comment Share on other sites More sharing options...
ZenSilk Posted January 28, 2008 Share Posted January 28, 2008 Ohh they are amazing. I noticed cracks in my Mya as well, and i talked ot them on Online Chat, and they said if anything bad ever happens, to hit them up and they will replace it free of charge. They have given me tons of free grommets as well. They have the greatest Customer service of the larger Vendors by Far. Link to comment Share on other sites More sharing options...
gaia.plateau Posted January 28, 2008 Share Posted January 28, 2008 (edited) Top notch customer service. Their shipping department is kind of sucky though, 3/6 of my orders have had a major error in them. Edited January 28, 2008 by gaia.plateau Link to comment Share on other sites More sharing options...
Geiseric Posted January 28, 2008 Share Posted January 28, 2008 I've also had a great time with the customer service side, but not so great with the warehouse, had a few errors. Seems like there is a bit of a dis-connect going there.But yes, they will most certainly fix the issue, they always do. Link to comment Share on other sites More sharing options...
gaia.plateau Posted January 28, 2008 Share Posted January 28, 2008 That's why I keep going back to them, despite all the mistakes. Responsibility, accountability and respect are the most important qualities in a vendor, and they've got all three in spades. Link to comment Share on other sites More sharing options...
Switch Posted January 28, 2008 Share Posted January 28, 2008 honestly, i only order from hookah-shisha. Now before i tell you how much i love them, i must say as well that i have never ordered from them and they not screwed up something in my order. Wether it be they forgot to put in my torch lighter, or forgot the coals. One time they totally forgot to give me half of my shisha. But every time i talked to them on customer support and they sent me the stuff that was missing, free of charge. and extra, so im just guessing they got a lot of orders and it gets a bit crazy. Anyways, i only order from them and i love their service. Link to comment Share on other sites More sharing options...
Lysolz Posted January 28, 2008 Share Posted January 28, 2008 10/10 Customer service.Always been helpful in epic proportions. Link to comment Share on other sites More sharing options...
jbean422 Posted January 28, 2008 Share Posted January 28, 2008 they are all i order from, just put one in today, they have really good customer service Link to comment Share on other sites More sharing options...
Texico Posted January 28, 2008 Share Posted January 28, 2008 They will be my main place to buy from because they're in Austin! The only thing I don't like is that I spoke to one of their customer support chat guys and he said that their Austin warehouse is just that, a warehouse. I can't go there to buy stuff in person... But one day UPS ground shipping is good enough for me! (I live in Austin)They have good customer support, though, and they usually ship out very quickly. Link to comment Share on other sites More sharing options...
rezaomar Posted January 28, 2008 Author Share Posted January 28, 2008 Well I am very pleased to say that I talked to a representative of Hookah-Shisha on the live help section of their website and all is well. I spoke to Christopher who really understood my situation and I am very pleased with the solution we came to. I HIGHLY recommend buying from Hookah-Shisha, they are understanding and WILL take care of you in the unlikely event of a problem. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now