louman3333 Posted March 17, 2008 Share Posted March 17, 2008 Im dissapointed with HC. I feel like they did not care about me as a customer. I understand that the aqaua was back ordered but noone ever contacted me about when it would be shipped, so I thought it would come in 4 days like it was supposed to. If someone from HC just shot me an email I wouldnt be upset. Anyone else have a bad experience with HC? Link to comment Share on other sites More sharing options...
sars Posted March 17, 2008 Share Posted March 17, 2008 Seems like HC is either really good, or really bad. Link to comment Share on other sites More sharing options...
MechAnt Posted March 17, 2008 Share Posted March 17, 2008 Shoot them and email and inquire. They will hook you up with free shit to make up for it. They are great people and very understanding. I've had only good experiences with them. Link to comment Share on other sites More sharing options...
paiintballa182 Posted March 17, 2008 Share Posted March 17, 2008 They will certainly make up for the inconvenience, they are great people and a great company, if you need the email i can give it to you Link to comment Share on other sites More sharing options...
louman3333 Posted March 17, 2008 Author Share Posted March 17, 2008 why what will they do?? Link to comment Share on other sites More sharing options...
waterboi Posted March 17, 2008 Share Posted March 17, 2008 Give them a call. I called them when I had a problem and they were so easy to work with. Link to comment Share on other sites More sharing options...
olooko Posted March 17, 2008 Share Posted March 17, 2008 HC will become aware of your problem and they will try to remedy it for you some how. They are a big company and slip ups do happen. Link to comment Share on other sites More sharing options...
Canon Posted March 17, 2008 Share Posted March 17, 2008 QUOTE (bryankphotography @ Mar 17 2008, 05:23 PM) <{POST_SNAPBACK}>They will certainly make up for the inconvenience, they are great people and a great company, if you need the email i can give it to youOk, i call bs on that. same thing happened to me.. well i think my story was worsei ordered my KM online on a thursday and called them to ensure that it was shipped either on thursday or friday. they said it would be shipped friday afternoon. so i call friday around noonish and they said it would be shipped later.. so monday rolls around (they dont work weekends, how convenient) and i call them they said it was going to be shipped on monday night. and i believe it was finally shipped on monday night.the thing is, i gave them my order number (had it memorized) each time i called and they still refused to ship it to me until 5 days after my order. to make the matters worse, i barely didnt get my hookah, i was on vacation in texas at the time and i had it shipped there. as far as them making it up to me? i got nothing, it didnt surprise me, if they would lie to me several times over the phone and not ship it out until 5 days later why would i expect them to throw in something to make up waiting 5 extra days for my package?now saying that, hookahcompany will make things right if they screw up on your order on anything besides shipping, if they forget something they will give it to you Link to comment Share on other sites More sharing options...
Voski Posted March 18, 2008 Share Posted March 18, 2008 I'm sorry to hear that cannon. I have ordered from George on the phone directly and have gotten my package in less then 24 hours Link to comment Share on other sites More sharing options...
paiintballa182 Posted March 18, 2008 Share Posted March 18, 2008 Ah, well, when my hookah was backordered they couldnt be kind enough.... more free jap naturas and shisha without even asking for compensation or bringing it up for that mattersorry to hear your situation Link to comment Share on other sites More sharing options...
Bulldog_916 Posted March 18, 2008 Share Posted March 18, 2008 Same here as everyone else, nothing but good things to say about HC, 3 orders through them and not a single error. Link to comment Share on other sites More sharing options...
anathema Posted March 18, 2008 Share Posted March 18, 2008 wah wah delayed order. Have we really raised the standards that we expect to be that high?I order from HC and I just hope it comes in next business day. I don't cry when it doesn't ship when it usually does. What if they were out partying for st. patrick's day? Link to comment Share on other sites More sharing options...
paiintballa182 Posted March 18, 2008 Share Posted March 18, 2008 we can only hope they were Link to comment Share on other sites More sharing options...
Ralleac Posted March 18, 2008 Share Posted March 18, 2008 I'd call. Most of the online hookah vendors I've ordered from have failed to update order information on their websites at least once even though the orders had shipped. Link to comment Share on other sites More sharing options...
DrShisha Posted March 18, 2008 Share Posted March 18, 2008 HC Rock. Period. Link to comment Share on other sites More sharing options...
mushrat Posted March 18, 2008 Share Posted March 18, 2008 QUOTE (voski @ Mar 17 2008, 07:57 PM) <{POST_SNAPBACK}>I'm sorry to hear that cannon. I have ordered from George on the phone directly and have gotten my package in less then 24 hoursThe problem within HC can be WHO you talk to..you talked to the right person.You don't want to hear about my wholesale shipment that took several WEEKS, I got told it was shipping so often I cancelled the wholesale shipment. At some point I will try again, but I'll make sure I speak with the right people. Link to comment Share on other sites More sharing options...
Voski Posted March 18, 2008 Share Posted March 18, 2008 talk to George. Everyone else I have talked too isnt as helpful. Link to comment Share on other sites More sharing options...
HookahDude831 Posted March 18, 2008 Share Posted March 18, 2008 HC is my fav packages in less than 3 days ground! Link to comment Share on other sites More sharing options...
louman3333 Posted April 3, 2008 Author Share Posted April 3, 2008 so the aqua never came and they are not getting any more. So I choose the mash al and they refunded my credit card. also they didnt do anything for the inconvenece they didnt even throw in any free tobacco Link to comment Share on other sites More sharing options...
Voski Posted April 3, 2008 Share Posted April 3, 2008 That sucks. I would call and tell them how you feel, they should give you a discount or some free tobacco. I don't think George is there this week because I called and I was told he is gone for the week. If my order doesn't ship today like they told me on the phone I am gonna be pissed too. Link to comment Share on other sites More sharing options...
Anxiety Posted April 3, 2008 Share Posted April 3, 2008 i order ALL my supplies from hookah-shisha.com to be honest their customer service is AMAZING...whenever i call they are always really helpfull and have excelent products/prices. Link to comment Share on other sites More sharing options...
Canon Posted April 4, 2008 Share Posted April 4, 2008 QUOTE (louman3333 @ Apr 3 2008, 07:26 PM) <{POST_SNAPBACK}>so the aqua never came and they are not getting any more. So I choose the mash al and they refunded my credit card. also they didnt do anything for the inconvenece they didnt even throw in any free tobaccoget the mashal for free? Link to comment Share on other sites More sharing options...
Voski Posted April 4, 2008 Share Posted April 4, 2008 What ever happened to the surprise post cannon? you never got back to my email. But if they did give you the mashal for free then thats cool! Link to comment Share on other sites More sharing options...
Scoop Posted April 4, 2008 Share Posted April 4, 2008 i think its hardly free if he paid for something originally, got credited and will have to pay for it again... Link to comment Share on other sites More sharing options...
Voski Posted April 4, 2008 Share Posted April 4, 2008 They shipped my order on time again today =/ Link to comment Share on other sites More sharing options...
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