KyotE Posted April 11, 2008 Share Posted April 11, 2008 I was wondering if anyone has had any problems with hookah-sheesha.com. they calim that they have the best customer service and yet I think it is easyer to call microsoft when I have problems. they are out of stock I understand that but they (someone) called and said that there was an alternitive to what what I ordered was missing and I agreed. well that never got through. I was told on the phone that it would be here by friday...that message never reached anyone else and it still hasn't shipped. If it wouldn't take so long for the refund I would just go to 40 theives. they look better and I know that they are good. I was just wondering if anyone else has had problems with HS.com Link to comment Share on other sites More sharing options...
Anxiety Posted April 11, 2008 Share Posted April 11, 2008 do you mean hookah-shisha.com ?...idk whenever i call they pick up right away, and if they dont they have caller id and call me back within minutes. I use them for everything i buy and to be honest they have been perfect. If you have any probelsm with them give em a call, leave a message if they dont pick up and they will call you back right away and most likely give you a discount, or throw in free shisha. they really do have amazing customer service (at least from my experiance, and friends) Link to comment Share on other sites More sharing options...
likespaceships Posted April 11, 2008 Share Posted April 11, 2008 call them or try to catch them on livechat.they are usually good about keeping the customer happy. Link to comment Share on other sites More sharing options...
thecoalition Posted April 11, 2008 Share Posted April 11, 2008 if you chose ground shipping than that is prolly part of the problem. that part falls under ups' crappyness not h-s. h-s is best to catch on livechat bc they will fix the problem right there. Link to comment Share on other sites More sharing options...
Bushbr Posted April 11, 2008 Share Posted April 11, 2008 gotta agree with the consensus.HS has some of the best customer service, i've only had wonderful experiences with them. best costumer service, and a great sitesorry your having some bad work. tell em, they will make things right Link to comment Share on other sites More sharing options...
Voski Posted April 11, 2008 Share Posted April 11, 2008 I have had a problem with every order. I should be getting my latest order in tomorrow, I don't see how they could fuck this one up though its just coals. Link to comment Share on other sites More sharing options...
waterboi Posted April 11, 2008 Share Posted April 11, 2008 (edited) hookah-shisha has been nothing but great with me. They have always responded and answered all questions. Sorry you having such a bad experience Edited April 11, 2008 by waterboi Link to comment Share on other sites More sharing options...
paiintballa182 Posted April 11, 2008 Share Posted April 11, 2008 Like its been said, try to catch them on live chat, or call them and leave a message Link to comment Share on other sites More sharing options...
jordanneff Posted April 11, 2008 Share Posted April 11, 2008 Never had a problem with h-s either. I got my hookah from them and they shipped to me pretty fast as wellOh, and if you want bad customer service, call DELL, omg worst ever, they outsource customer service reps and you can hardly understand most of them and all they do is read out of a troubleshooting manual and when the problem isnt fixed they tell you they'll call back within 2 weeks with an answer.Sorry, bad past experiences, and I know it doesn't have anything to do with h-s lol, but I just felt like I needed to tack that on. Link to comment Share on other sites More sharing options...
Toxik916 Posted April 11, 2008 Share Posted April 11, 2008 I do all my online hookah orders through H-S they have awsome customer service. Like everyone else said just call or email them and they will help you. Link to comment Share on other sites More sharing options...
Abaco Posted April 11, 2008 Share Posted April 11, 2008 I bought got my hookah from them and they swaped out the hoses for different ones. then i got the order and the free bag was ripped so i told them and they shipped a new one the next day. Their not all that great with the initial order, but they will corect it for sure after they mess it up... Link to comment Share on other sites More sharing options...
gaia.plateau Posted April 11, 2008 Share Posted April 11, 2008 (edited) They've got some major warehouse problems, I've ordered from them 8 times or so and only once has my order been entirely correct... but yeah, their customer service is just unbelievable and most importantly they are accountable.I don't really mind waiting an extra 3 weeks to get the order corrected, because I know at all times that it will be corrected, and you can't buy that peace of mind. Edited April 11, 2008 by gaia.plateau Link to comment Share on other sites More sharing options...
paiintballa182 Posted April 11, 2008 Share Posted April 11, 2008 QUOTE (Abaco @ Apr 11 2008, 03:33 AM) <{POST_SNAPBACK}>their not all that great with the initial order, but they will corect it for sure after they mess it up...sums it up quite nicely Link to comment Share on other sites More sharing options...
Ralleac Posted April 11, 2008 Share Posted April 11, 2008 QUOTE (KyotE @ Apr 10 2008, 06:14 PM) <{POST_SNAPBACK}>I was wondering if anyone has had any problems with hookah-sheesha.com. they calim that they have the best customer service and yet I think it is easyer to call microsoft when I have problems. they are out of stock I understand that but they (someone) called and said that there was an alternitive to what what I ordered was missing and I agreed. well that never got through. I was told on the phone that it would be here by friday...that message never reached anyone else and it still hasn't shipped. If it wouldn't take so long for the refund I would just go to 40 theives. they look better and I know that they are good. I was just wondering if anyone else has had problems with HS.comI've had mostly good experiences with them. One problem I have had with Hookah-Shisha, Social Smoke, Worldhookah, and HC, is that their websites don't always update with shipping information or confirm that an order has shipped. I've had orders arrive on time from all of the above without ever getting any online confirmation. Basically, your order may actually have shipped even though it isn't showing up online. I'd call or try to catch them online before the weekend hits. Link to comment Share on other sites More sharing options...
nathan_Choi Posted April 11, 2008 Share Posted April 11, 2008 I've ordered from H-S a few times, never had a problem with them. Had to get on livechat once to get something clarified and it was pretty easy and quick. Link to comment Share on other sites More sharing options...
jonm1357 Posted April 11, 2008 Share Posted April 11, 2008 ordered my first hookah from them and the service was golden got everything on time. Link to comment Share on other sites More sharing options...
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