Bushbr Posted May 21, 2008 Share Posted May 21, 2008 I know that Neal is an active member and everyone has good things to say about him, but i recently had to cancel my order from TDP because i was told they could not ship to "General Delivery" per my request.I placed the order last Friday so that it would show up by tommorow, just in time for my birthday, but now, seeing that is not possible, I guess I am going to have to go with a slightly more expensive website that will in fact ship it where i need it shipped. Or see what my local shop has, i think they had a Bambino for 60, it's a bit mroe expensive, but i can get it now.I was suprised by this...unsatisfactory service after hearing such great things about Neal and TDP, and I hold no personal grudge, I am sure that TDP is a wonderful buisness, and do not wish to discourage anyone else from shopping there. Maybe, some day, I will try again. Link to comment Share on other sites More sharing options...
StarCuzz Posted May 21, 2008 Share Posted May 21, 2008 "general delivery," what??? in english, please? what was or was not done? Link to comment Share on other sites More sharing options...
MechAnt Posted May 21, 2008 Share Posted May 21, 2008 Could you elaborate a little more? Your detailing seems a bit fuzzy and hard to understand. Link to comment Share on other sites More sharing options...
mushrat Posted May 21, 2008 Share Posted May 21, 2008 General delivery means instead of being shipped to a regular address, It's shipped to the posty office itself. Then you show up, show ID and pick it up. Was used a lot more in the past, especially if you were traveling and knew where'd be at some point, they would hold the mail for you until you arrived to pick it up.Shouldn't be any reason NOT to ship that way, and it would have been nice if they had told you sooner... Link to comment Share on other sites More sharing options...
Bushbr Posted May 21, 2008 Author Share Posted May 21, 2008 i contacted the post office, and learned that if "General Deliver" plus city state and zipcode are put in the adress then the package will be held for me at the post office to pick up when i am ready.I was told by *im assuming Holly, do not know for a fact* that they could not do that. They never called to tell me that, I had to call them after a couple days noticing that no charge had been made on my acount.I just was not satisfied with the service, and am currently looking other places for a nice small, sumwat reasonably priced hookah. Link to comment Share on other sites More sharing options...
NickReppinThe909 Posted May 21, 2008 Share Posted May 21, 2008 could be a way for minors to buy tobacco incase they dont check age at the post office Link to comment Share on other sites More sharing options...
mushrat Posted May 21, 2008 Share Posted May 21, 2008 They dont check age if the package is sent usps or non-signed for ups or fed ex. I think who ever it was didn't understand what you were sking for really, since it isn't exactly a common thing these days, and just said "NO" either as an excuse for it not being shipped already or because she had no real idea what you were talking about. Easier to say no than get the facts for some people.Besides, with General Delivery you HAVE to show a photo ID to be able to pick it up. seems even MORE secure to me really... Link to comment Share on other sites More sharing options...
Bushbr Posted May 21, 2008 Author Share Posted May 21, 2008 QUOTE (mushrat @ May 21 2008, 10:41 AM) <{POST_SNAPBACK}>They dont check age if the package is sent usps or non-signed for ups or fed ex. I think who ever it was didn't understand what you were sking for really, since it isn't exactly a common thing these days, and just said "NO" either as an excuse for it not being shipped already or because she had no real idea what you were talking about. Easier to say no than get the facts for some people.Besides, with General Delivery you HAVE to show a photo ID to be able to pick it up. seems even MORE secure to me really... thats exactly what i thought, add that to it not being shipped to my house which is what i want, and not having the most reliable letter carriers, who often deliver mail to our house thats not even adressed to this city. i figured getting ti sent directly to the post office was the best way to go about it, but there was no attempt at compensation for my trouble, no apology for not being able to do it, and a general feeling of being blown off and not a valued or respected costumer. I work with in costumer service myself, and know how costumers should always be treated, and quite frankly, i was not treated that way, so i am taking my buisness elswhere. Link to comment Share on other sites More sharing options...
ZenSilk Posted May 21, 2008 Share Posted May 21, 2008 Lot's of other places to buy a bambino though. Link to comment Share on other sites More sharing options...
Bushbr Posted May 21, 2008 Author Share Posted May 21, 2008 QUOTE (ZenSilk @ May 21 2008, 10:51 AM) <{POST_SNAPBACK}>Lot's of other places to buy a bambino though. very true, but they had the best price, and although i did want a bambino, now im probably going to have to wait a few weeks if i want a bambino, or get sumthin else for a simular price, but get it sumwat soon Link to comment Share on other sites More sharing options...
NickReppinThe909 Posted May 21, 2008 Share Posted May 21, 2008 QUOTE (mushrat @ May 21 2008, 09:41 AM) <{POST_SNAPBACK}>They dont check age if the package is sent usps or non-signed for ups or fed ex. I think who ever it was didn't understand what you were sking for really, since it isn't exactly a common thing these days, and just said "NO" either as an excuse for it not being shipped already or because she had no real idea what you were talking about. Easier to say no than get the facts for some people.Besides, with General Delivery you HAVE to show a photo ID to be able to pick it up. seems even MORE secure to me really...seriously they never check ID for other people ? my driver always checks my ID but thats probably because we order a lot of import beer to my house and he cards me every damn time Link to comment Share on other sites More sharing options...
ZenSilk Posted May 21, 2008 Share Posted May 21, 2008 QUOTE (NickReppinThe909 @ May 21 2008, 09:55 AM) <{POST_SNAPBACK}>QUOTE (mushrat @ May 21 2008, 09:41 AM) <{POST_SNAPBACK}>They dont check age if the package is sent usps or non-signed for ups or fed ex. I think who ever it was didn't understand what you were sking for really, since it isn't exactly a common thing these days, and just said "NO" either as an excuse for it not being shipped already or because she had no real idea what you were talking about. Easier to say no than get the facts for some people.Besides, with General Delivery you HAVE to show a photo ID to be able to pick it up. seems even MORE secure to me really...seriously they never check ID for other people ? my driver always checks my ID but thats probably because we order a lot of import beer to my house and he cards me every damn timeThe same guy everytime?? Link to comment Share on other sites More sharing options...
NickReppinThe909 Posted May 21, 2008 Share Posted May 21, 2008 prettymuch everytime with UPS but not with FedEx Link to comment Share on other sites More sharing options...
ZenSilk Posted May 21, 2008 Share Posted May 21, 2008 QUOTE (Bushbr @ May 21 2008, 09:54 AM) <{POST_SNAPBACK}>QUOTE (ZenSilk @ May 21 2008, 10:51 AM) <{POST_SNAPBACK}>Lot's of other places to buy a bambino though. very true, but they had the best price, and although i did want a bambino, now im probably going to have to wait a few weeks if i want a bambino, or get sumthin else for a simular price, but get it sumwat soonAnd ohh yeah, you are right. Why don't you have it shipped to your house? Link to comment Share on other sites More sharing options...
ZenSilk Posted May 21, 2008 Share Posted May 21, 2008 QUOTE (NickReppinThe909 @ May 21 2008, 09:59 AM) <{POST_SNAPBACK}>prettymuch everytime with UPS but not with FedExhaha, the DHL guy came today... he came on my porch, i heard him walking so i got up. I was like 10 ft from the door when he rang the bell. Then about 2 seconds later i opened the door but he was 30 ft away down the driveway in his truck. I think they can teleport. Link to comment Share on other sites More sharing options...
Bushbr Posted May 21, 2008 Author Share Posted May 21, 2008 QUOTE (ZenSilk @ May 21 2008, 11:00 AM) <{POST_SNAPBACK}>QUOTE (Bushbr @ May 21 2008, 09:54 AM) <{POST_SNAPBACK}>QUOTE (ZenSilk @ May 21 2008, 10:51 AM) <{POST_SNAPBACK}>Lot's of other places to buy a bambino though. very true, but they had the best price, and although i did want a bambino, now im probably going to have to wait a few weeks if i want a bambino, or get sumthin else for a simular price, but get it sumwat soonAnd ohh yeah, you are right. Why don't you have it shipped to your house?i work all week, and my parents do not aprove of hookah, and i don't like inconvienceing my friends by having it shipped to their place *i dont need a sermon on how i should tell my parents Link to comment Share on other sites More sharing options...
ZenSilk Posted May 21, 2008 Share Posted May 21, 2008 No No i understand, i wasn't gona lecture you. You should be the one giving the sermon, not me. Theer is no reason why it shouldn't have been shipped to you General.But it doesn't matter, the last time neal posted and helped the community was May 2, so he should be banned sometime soon. Link to comment Share on other sites More sharing options...
ZenSilk Posted May 21, 2008 Share Posted May 21, 2008 Oh no, I love the guy. Those are the rules htough.... Link to comment Share on other sites More sharing options...
NickReppinThe909 Posted May 21, 2008 Share Posted May 21, 2008 i have had nothing but GREAT experiences when dealing with neal and i think it is WAY out of line to suggest banning such an awesome vendor Link to comment Share on other sites More sharing options...
Ralleac Posted May 21, 2008 Share Posted May 21, 2008 (edited) QUOTE (Bushbr @ May 21 2008, 09:54 AM) <{POST_SNAPBACK}>QUOTE (ZenSilk @ May 21 2008, 10:51 AM) <{POST_SNAPBACK}>Lot's of other places to buy a bambino though. very true, but they had the best price, and although i did want a bambino, now im probably going to have to wait a few weeks if i want a bambino, or get sumthin else for a simular price, but get it sumwat soonDid you try talking directly to Neal? Holly works a lot from what I can tell, but she doesn't know the merchandise as well, and doesn't have as much authority with the business as Neal does. He would probably work something out with you if you were to contact him. It's worth a try, in my opinion. Edited May 21, 2008 by Ralleac Link to comment Share on other sites More sharing options...
Bushbr Posted May 21, 2008 Author Share Posted May 21, 2008 i never suggested Neal get banned.i know that just aout everyone has had good experiences with him. The one thing that mainly bothered me is the fact that they did not inform me, i found out by clling them and inquiring wh my card had not been charged when they had said it would ship out that day.as far as I see it, they had no intention of informing me. and did not apologize for any inconvience or try to salvage any sort of face. the biggest factor was the way i felt as if I was being pushed aside. I dd not feel like a valued customer, but more of a nuisance.I do not wish to see TDP banned in anyway, and i know it won't happen, because they are a valued member of this forum. I hope they continue being active on the forum, and serving the hookah community in a positve way as they had, i just hope nobody has a simular experience. which is why i posted my experience, so that Neal may read it, and not let it happen again to another customer./thread Link to comment Share on other sites More sharing options...
DarkParade Posted May 21, 2008 Share Posted May 21, 2008 one thing you could keep in mind is if you have a pack center around where you live just have them ship it to the normal address and have the center intercept the package then you just go pick it up from there and sign for it and whatnot thats what i have to do since you cant really fit a 18 inch box in an apartment complex mailboxi didnt really read half the posts about flaming neal but how did you get on the subject of banning him he hasnt done anything wrong and personally its his choice to say what places he will ship to Link to comment Share on other sites More sharing options...
Anxiety Posted May 21, 2008 Share Posted May 21, 2008 it's unfortunate that you had a bad experiance with dpg, but every one is human and mistakes are made, I hope you try using dpg again in the future because i have had nothing but amazing service/products from them. Link to comment Share on other sites More sharing options...
iron molly black Posted May 21, 2008 Share Posted May 21, 2008 (edited) hmmm, "shocked and disappointed", no disrespect, but I'd be more mildy irritated in this situation. This isn't going to stop me from ordering from DPG at all. I expected some horror story of broken stuff/wrong merchandise, etc. The overall feedback on these guys seems to be overwhelmingly positive. Edited May 21, 2008 by iron molly black Link to comment Share on other sites More sharing options...
Anxiety Posted May 21, 2008 Share Posted May 21, 2008 (edited) QUOTE (iron molly black @ May 21 2008, 02:18 PM) <{POST_SNAPBACK}>hmmm, "shocked and disappointed", no disrespect, but I'd be more mildy irritated in this situation. This isn't going to stop me from ordering from DPG at all. I expected some horror story of broken stuff/wrong merchandise, etc. The overall feedback on these guys seems to be overwhelmingly positive.gonna have to agree on this one, i understand why you were upset but the title does make it seem like you recieved a hookah in a million pieces and got no refund Edited May 21, 2008 by Anxiety Link to comment Share on other sites More sharing options...
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