Guest Posted June 2, 2008 Share Posted June 2, 2008 Here is the gist of why the forum was down. You can view the entire thread here.-----------------From Doug Erwin @ theplanet.com hosting:This evening at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost. We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions the fire department. This is a significant outage, impacting approximately 9,000 servers and 7,500 customers. All members of our support team are in, and all vendors who supply us with data center equipment are on site. Our initial assessment, althoughearly, points to being able to have some service restored by mid-afternoon on Sunday. Rest assured we are working around the clock. We are in the process of communicating with all affected customers. we are planning to post updates every hour via our forum and in our customer portal. Our interactive voice response system is updating customers as well.There is no impact in any of our other five data centers.I am sorry that this accident has occurred and I apologize for the impact. ------------- Link to comment Share on other sites More sharing options...
MechAnt Posted June 2, 2008 Share Posted June 2, 2008 Ahhh, i heard about that with other websites. Thanks for the update adrock! Link to comment Share on other sites More sharing options...
Johnny_D Posted June 2, 2008 Share Posted June 2, 2008 Electrical Engineering man to the rescue!PS - It wasn't me Link to comment Share on other sites More sharing options...
vaypourus Posted June 2, 2008 Share Posted June 2, 2008 Anyone have pictures of an electrical gear? I've only seen the mechanical variety... Link to comment Share on other sites More sharing options...
Scoop Posted June 2, 2008 Share Posted June 2, 2008 at least no one was hurt. Link to comment Share on other sites More sharing options...
Jeff_T Posted June 2, 2008 Share Posted June 2, 2008 Wow, HF started a fire because its so HOT! LOL, sry I had to. Good to hear no one was injured though. Link to comment Share on other sites More sharing options...
Stuie Posted June 2, 2008 Share Posted June 2, 2008 Wow that's horrible. I knew it wasn't switching servers or something like that, but I am REALLY Glad no one was hurt...I think we have all made it through our withdrawals now Link to comment Share on other sites More sharing options...
Khronokai Posted June 2, 2008 Share Posted June 2, 2008 Should move this to announcements? Link to comment Share on other sites More sharing options...
Exile Posted June 2, 2008 Share Posted June 2, 2008 QUOTE (Doug Erwin @ Jun 2 2008)This evening at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room.Al Qaeda. Link to comment Share on other sites More sharing options...
r1v3th3ad Posted June 2, 2008 Share Posted June 2, 2008 so...we are running off other machines now? Link to comment Share on other sites More sharing options...
Codename067 Posted June 3, 2008 Share Posted June 3, 2008 Thanks for the update. Link to comment Share on other sites More sharing options...
Big Boss Posted June 3, 2008 Share Posted June 3, 2008 For those two days I thought I was the last one alive... when it came to hookahs. Link to comment Share on other sites More sharing options...
Johnny_D Posted June 3, 2008 Share Posted June 3, 2008 QUOTE (Big Boss @ Jun 3 2008, 01:47 AM) <{POST_SNAPBACK}>For those two days I thought I was the last one alive... when it came to hookahs.lol - Yer, I know that feeling. It was like being in a really bad sci-fi film about being the last guy standing Maybe we need to setup an email ring [Or whatever they call it] so we can communicate in times of dispair! Link to comment Share on other sites More sharing options...
ilikemyusername Posted June 3, 2008 Share Posted June 3, 2008 wow, sounds like a bad deal! glad everyone was okay though Link to comment Share on other sites More sharing options...
iamscott06 Posted June 3, 2008 Share Posted June 3, 2008 QUOTE (Johnny_D @ Jun 3 2008, 02:05 AM) <{POST_SNAPBACK}>QUOTE (Big Boss @ Jun 3 2008, 01:47 AM) <{POST_SNAPBACK}>For those two days I thought I was the last one alive... when it came to hookahs.lol - Yer, I know that feeling. It was like being in a really bad sci-fi film about being the last guy standing Maybe we need to setup an email ring [Or whatever they call it] so we can communicate in times of dispair!We could use the HFC.. Link to comment Share on other sites More sharing options...
mushrat Posted June 3, 2008 Share Posted June 3, 2008 QUOTE (iamscott06 @ Jun 3 2008, 08:25 AM) <{POST_SNAPBACK}>QUOTE (Johnny_D @ Jun 3 2008, 02:05 AM) <{POST_SNAPBACK}>QUOTE (Big Boss @ Jun 3 2008, 01:47 AM) <{POST_SNAPBACK}>For those two days I thought I was the last one alive... when it came to hookahs.lol - Yer, I know that feeling. It was like being in a really bad sci-fi film about being the last guy standing Maybe we need to setup an email ring [Or whatever they call it] so we can communicate in times of dispair!We could use the HFC..Thats what I did to be able to pass on information a few times. I guess I could collect e-maiol addresses to send out updates to if people wanted... Link to comment Share on other sites More sharing options...
vaypourus Posted June 3, 2008 Share Posted June 3, 2008 QUOTE (mushrat @ Jun 3 2008, 08:53 AM) <{POST_SNAPBACK}>Thats what I did to be able to pass on information a few times. I guess I could collect e-maiol addresses to send out updates to if people wanted...I'd be cool with that. I didn't have contact information with anybody in the forum outside of the forum. When it went down, I wasn't sure if it was at my end, if the IP got blocked, etc. Link to comment Share on other sites More sharing options...
mushrat Posted June 3, 2008 Share Posted June 3, 2008 if you ever have questions feel free to e-mail me at bliss@hookahbliss.com or try me on AIM: Captmushrat Link to comment Share on other sites More sharing options...
Johnny_D Posted June 4, 2008 Share Posted June 4, 2008 QUOTE (mushrat @ Jun 3 2008, 08:48 PM) <{POST_SNAPBACK}>if you ever have questions feel free to e-mail me at bliss@hookahbliss.com or try me on AIM: CaptmushratYou need to read the emails though... I'm Afraid that HFC has been tweaked in such a manner that there is no real message archive. It is possible to be able to read previous room messages. But now they are gone. So even is Mushrat entered the room, made a comment to no one and left I would be able to see it. but not now. And I've not admin rights to change it. HFC is not a good way to communicating problems at the moment. JD Link to comment Share on other sites More sharing options...
Victim026 Posted June 4, 2008 Share Posted June 4, 2008 Well at least we know now what happened, I know I emailed Mushy to see what the hell was goin on. It was like being in hell with n hookah forum. Link to comment Share on other sites More sharing options...
mushrat Posted June 4, 2008 Share Posted June 4, 2008 If you want me to create an e-mail list of people to notify if there is a problem and visa versa, e-mail me and I'll add you to the list. Link to comment Share on other sites More sharing options...
Johnny_D Posted June 4, 2008 Share Posted June 4, 2008 QUOTE (mushrat @ Jun 4 2008, 04:23 PM) <{POST_SNAPBACK}>If you want me to create an e-mail list of people to notify if there is a problem and visa versa, e-mail me and I'll add you to the list.Nice one Adam. If you can let me, Canon & Camel have it also then when things go screwy we can kick things off JD Link to comment Share on other sites More sharing options...
TexasHookah Posted June 4, 2008 Share Posted June 4, 2008 I heard about this and also saw that hookahforum was down one of the times I checked, but just didn't put the two together. Now it all makes sense, haha. Link to comment Share on other sites More sharing options...
*HOT&SMOKING* Posted June 4, 2008 Share Posted June 4, 2008 Thanks for the update !!IMO an e-mail ring would be good!-H&S Link to comment Share on other sites More sharing options...
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