The Devils Playground Posted June 9, 2008 Share Posted June 9, 2008 The package has been sent out the tracking number is 03071790000227466903.the reason way the site says it was shiped on memorial day was becuse we dont update the site all the time. Here in vegas u can go to a post office 24 hours a day and ship but it wont go anywhere till the next day. The usps tracking numbers dont work all the time,yes that is bad cause it make me look like iam lier and iam not. I will resend u the package on monday.. hopefully it will get to you without any problems.. Link to comment Share on other sites More sharing options...
liquidglass Posted June 9, 2008 Share Posted June 9, 2008 Neil always restores peoples faith by good customer service Link to comment Share on other sites More sharing options...
The Devils Playground Posted June 9, 2008 Share Posted June 9, 2008 OKay in Hollys defense/ ours. Holly does not pull a tracking # until the box is on the way out. This is the second one in a week now. Yes I have not ready any further then this but this is the second missing package in a week. I am sure Holly is sending them because she does it in this order. Oulls down a copy of the order, Then she packs the order and addreses it or I have to get more of the item and it gets packed and labled. At that point and only after the item is ready to go out does it get a tracking/ shipping #. We expect Usps to take a few days to get it in their system. This is common they are slow. bUt whats not common is we have 2 missing packages this week. Both shipped at the same time. Maybe not the same day but from the looks of these days same week for sure.Heres what I think is happeneing. I think either someone that helped walk a bunch of packages out to the car for us ( we ship 20-30 packages every 2 days or so) dropped some in their car also when we were getting more packages. I started to type here or they are getting stolen between the drop point and the and the main post office. But that more then likely can not be because I am usually there as the USPS guy picks up the packages. And I am sure Steve ( the usps guy) did not take them. he has shown 0 interest in Hookah and knows we are a smoke shop and only ship hookah releated stuff. I will talk to some of the other big shippers that go to the same place this week and see if they are having issues also. I am sure its not that. If it is I will commence to going somewhere else to ship. If it stops (I will personally haul my packages by my self to the car) then we can conclude that someonoe helping load my car is the thief. It would have been easy enough to steal them on the way to my car if thats what happened. Either way all the missing packages will be reshipped from us. No extra charge to the customers, They will go priority and more then likely have Insurance on them. I have been on the losing end of mailorder and I know what its like for a shipper to say hey we shipped it tough luck. So I refuse to be that shipper. I have not read anything yet but the main post. So for those of you bashing us. Slam away, I am sure it will make you feel better. To those they defended us and said Hey Neal and Holly have been slammed but will make it right. Thanks as always you are right. On a Happy note Holly just asked for a part time person to help watch the shop so she can better do the mailorder. On a side note or 2. #1 the shops are for sale. As soon as they get sold we will take a week or 2 off and move and start up fresh focused full time on the mailorder. #2. The Saga continues: We got raided this week. The state tax guy came in and removed everything he could find. They took all the Fantasia, Fruit loops, etc... I will make a post with full details on this in the next day or so. The computer is a nightmare to sit at at the lounge and my comp this 1 is here at the shop. Anyone calling me keep a small note in mind. The shop is now 10am-midnight 702-396-6662My cell is 702-572-2224. I am awake until 3am-5am every day. Yea it sucks. If you call the cell please remember before noone to 1pm I am not hearing a phone. I sleep through everything including but not limited to that cell. Just so you guys know. I better get ready to close this shop up. Its 11:38am here. I will see what I can do on getting on the forums more. I will see what I can do about making the lounge more comfortable to set at the computer so I can sit there and Peck away at the keyboard.talk to you guys soon, Neal Link to comment Share on other sites More sharing options...
chromecarz00 Posted June 9, 2008 Share Posted June 9, 2008 Sorry to hear that man. Let us know the updates.Does that mean you have none of the fant or fruits? Link to comment Share on other sites More sharing options...
Jeff_T Posted June 9, 2008 Share Posted June 9, 2008 So will orders that have already been placed be processed and shipped or refunded? Link to comment Share on other sites More sharing options...
Bulldog_916 Posted June 9, 2008 Share Posted June 9, 2008 Neal for the MFing win again. You never cease to amaze me man. If I had the dough I'd take at least one of the shops off your hands. LV is pretty prime real estate BUT, I'd be tempted more to open a lounge in say Seattle, WA or Portland, OR. Those 2 places because they wont have drought issues any time in the near future. California, Arizona, and Nevada on the other hand will likely experience hardcore drought in the next 5 years. I dont wanna be anywhere in the Southwest when that happens. As always, keep up the good work and get some freakin rest. Link to comment Share on other sites More sharing options...
nickimholte Posted June 9, 2008 Share Posted June 9, 2008 QUOTE (Bulldog_916 @ Jun 9 2008, 12:01 AM) <{POST_SNAPBACK}>Neal for the MFing win again. You never cease to amaze me man. If I had the dough I'd take at least one of the shops off your hands. LV is pretty prime real estate BUT, I'd be tempted more to open a lounge in say Seattle, WA or Portland, OR. Those 2 places because they wont have drought issues any time in the near future. California, Arizona, and Nevada on the other hand will likely experience hardcore drought in the next 5 years. I dont wanna be anywhere in the Southwest when that happens. As always, keep up the good work and get some freakin rest.no waaaay, come burn away with me in Arizona Link to comment Share on other sites More sharing options...
Bulldog_916 Posted June 9, 2008 Share Posted June 9, 2008 Haha, I think I'll pass. Only reason I'd ever go there is because they have the cool little earthships with the tire walls and all green architecture. Link to comment Share on other sites More sharing options...
Scoop Posted June 9, 2008 Share Posted June 9, 2008 is the main shop going to be open on friday? im heading to vegas and wanted to stop by and say hello Link to comment Share on other sites More sharing options...
liquidglass Posted June 9, 2008 Share Posted June 9, 2008 Raided? Damn bud that sucks.If you get a chance to come back on here and read this explain what the "raid" entails. also, always had faith in you bud. Neils been shipping everything out like he should and he always tries to get stuff to everyone in good time. So sucks that your orders didn't get to you like they should but of course Neil makes it right. Link to comment Share on other sites More sharing options...
Jeff_T Posted June 10, 2008 Share Posted June 10, 2008 I got my package at like 1 pm today, so I'm happy. Took 7 days, but at least I got it. Good price and free shipping, can't beat that. Link to comment Share on other sites More sharing options...
Frank Posted June 10, 2008 Share Posted June 10, 2008 Neal always has great service....definitely my hookah shop of choice.On a second note I STILL have not heard from hookah-shisha regarding my post of the problem I had with the chiller. I DEFINITELY will NOT be ordering from them again.Keep it up Neal you guys are the best! Link to comment Share on other sites More sharing options...
liquidglass Posted June 10, 2008 Share Posted June 10, 2008 QUOTE (Jeff_T @ Jun 9 2008, 08:01 PM) <{POST_SNAPBACK}>I got my package at like 1 pm today, so I'm happy. Took 7 days, but at least I got it. Good price and free shipping, can't beat that.Well the free shipping option I think it's 5-7 days average anyway so you got it right on time. Even though I'm sure sooner would be nice. Link to comment Share on other sites More sharing options...
al_salaam Posted June 10, 2008 Share Posted June 10, 2008 Anyone know where Neal/Holly are? I have been trying to call the shop about my order (both phone numbers listed somewhere on here), and also emailed yesterday, but no luck.Neal if you read this, please could you email me back? Its order #231.thanks Link to comment Share on other sites More sharing options...
lyingsideways Posted June 12, 2008 Author Share Posted June 12, 2008 Bump, original post updated. Link to comment Share on other sites More sharing options...
ilikemyusername Posted June 12, 2008 Share Posted June 12, 2008 well, i have a feeling alot of people won't be ordering from them again.i would like to know what was going on with the tangiers though, solid facts, because if he was tampering, thats bad business.it seems like everything has just caved in around him lately.when it rains...it hails. Link to comment Share on other sites More sharing options...
Johnny_D Posted June 12, 2008 Share Posted June 12, 2008 Tangiers agreed that it's unlikely to be tampering. Just think about the economics of it, it really does not add up very well.And yes, I think The Devil's playground is probably closed for good. More than that I can't tell you, because I really don't know.JD Link to comment Share on other sites More sharing options...
r1v3th3ad Posted June 13, 2008 Share Posted June 13, 2008 whaaaaa? they're closed for good?what about online store...or people that have ordered and haven't received? Link to comment Share on other sites More sharing options...
indian_villager Posted June 13, 2008 Share Posted June 13, 2008 Oh no not TDP! Link to comment Share on other sites More sharing options...
Frank Posted June 13, 2008 Share Posted June 13, 2008 I don't think he's closing....he wants to sell the shop and lounge but I'm sure he will be around if he does not sell. If he sells he was talking about just doing mail order Link to comment Share on other sites More sharing options...
Perrj99 Posted October 30, 2008 Share Posted October 30, 2008 Well that sucks, I was just about to place an order with him via his website. Considering the most recent post is from June, anyone know anything new about this situation? I've heard a lot of good things about This place in the past, plus they have a nice selection of 50g AF and Fusion (my 2 favorites)...wanted to do some sampling. :-( Link to comment Share on other sites More sharing options...
newjacksm Posted October 30, 2008 Share Posted October 30, 2008 QUOTE (Perrj99 @ Oct 29 2008, 10:27 PM) <{POST_SNAPBACK}>Well that sucks, I was just about to place an order with him via his website. Considering the most recent post is from June, anyone know anything new about this situation? I've heard a lot of good things about TDP in the past, plus they have a nice selection of 50g AF and Fusion (my 2 favorites)...wanted to do some sampling. :-(Order from MNHookahYou won't be dissapointed. Link to comment Share on other sites More sharing options...
drabin Posted October 30, 2008 Share Posted October 30, 2008 DO NOT ORDER FROM this vendor.both are neils sites and both are full of his problems. He has horrible customer service, many horror stories surround his products. not to mention he just plain old isnt a good guy.. and hes a banned vendor. Go to mnh, thehookah, H-S, or anyother reputable vendor. Link to comment Share on other sites More sharing options...
Perrj99 Posted October 30, 2008 Share Posted October 30, 2008 (edited) lol I know...I've ordered from MN in the past, they're awesome. MN, however, doesn't offer 50g of Fusion (not sure about AF, they probably do...who doesn't?)...and I don't feel like shelling out $12-16 for 250g of a flavor I will not like (as I have in the past)...especially because I want to try multiple flavo(u-for JD, etc)rs.Anyone know about this vendors current state? Edited October 30, 2008 by SimplexCoda removed vendors acronym Link to comment Share on other sites More sharing options...
r1v3th3ad Posted October 30, 2008 Share Posted October 30, 2008 check the serious discussion thread...someone posted within the past week or so about them...taking them 5months to get an order...thread was closedhe is still nothing but trouble Link to comment Share on other sites More sharing options...
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