My Hookah-shisha Woes.

[NUBBS]

I have 3 Nammors and all the grommets came out of them, so I hot glued them all in. Well its like buying an R/C car, the nice ones need to be asembled. I dont mean this in a bad way, but you wasting time ranting when it could have been glued and used by now. Again that was not to be mean, its just I know what its like to complain until something is done about it, but you have to pick and choose your battles. You know?

[Bulldog_916]

Whats the size of the grommet, perhaps they can send you another grommet?

[Victim026]

Here's the thing, complaining about this thing is like complaining that you have to use a grommet on your bowl. It's there to make the seal and as long as you stick it in place it will effectively do that. Glue or no glue it shouldn't affect how the hose functions. I've had 4 nammors now, one literally fell apart, but I never had this "issue" with it. The other 3 have had this similar issue(2 came that way, 1 eventually developed it from taking the mouthpiece out) but all function perfectly normal without the glue holding it in place. Honestly if the hose works and doesn't leak then you have nothing to bitch about. HS has already gone out of there way to give you a discount on a new hose to replace one that was 7 months old, thats hella good service to begin with and now you bitch about them going out of there way to make you happy. It's no wonder they don't wanna deal with you anymore.

No they are not the same. The grommet on my hookah or bowl is not glued to it out of the factory or wherever it is produced. This on the other hand is. Yes it is to make a seal but my old nammor which developed the same issue would leak and the grommet mouthpiece combo would constantly fall out while smoking. My bowl does not leak or fall off when smoking. Thanks for your opinion though.

I would like to mention that you had your own rant about Zona for not sending you free stuff when they said they would. But you have a problem with me ranting about paying for a broken product that they will not refund my money for?

Lol nice try with throwing the Zona thing back in my face, too bad though it's completely different circumstances. And if I remember right you were one of the people who couldn't seem to grasp the concept of it not being about the product, it was about being told something and them not following through. As far as I can see HS went out of there way to help you and that's just not good enough for you, If you want to rant about them not replacing a "broken" product then go right ahead, but your product is far from broken or defective. If there were holes punched in it maybe, but it's a damn grommet it's doing the job it's meant to, this glue isn't do or die for the function of the hose.

[Bulldog_916]

Perhaps not buying nammor hoses in the near future might work better for you, lol. It sucks but you might wanna call them and talk to their manager, I'm sure he would put those CSRs in place.

[Voski]

Here's the thing, complaining about this thing is like complaining that you have to use a grommet on your bowl. It's there to make the seal and as long as you stick it in place it will effectively do that. Glue or no glue it shouldn't affect how the hose functions. I've had 4 nammors now, one literally fell apart, but I never had this "issue" with it. The other 3 have had this similar issue(2 came that way, 1 eventually developed it from taking the mouthpiece out) but all function perfectly normal without the glue holding it in place. Honestly if the hose works and doesn't leak then you have nothing to bitch about. HS has already gone out of there way to give you a discount on a new hose to replace one that was 7 months old, thats hella good service to begin with and now you bitch about them going out of there way to make you happy. It's no wonder they don't wanna deal with you anymore.

No they are not the same. The grommet on my hookah or bowl is not glued to it out of the factory or wherever it is produced. This on the other hand is. Yes it is to make a seal but my old nammor which developed the same issue would leak and the grommet mouthpiece combo would constantly fall out while smoking. My bowl does not leak or fall off when smoking. Thanks for your opinion though.

I would like to mention that you had your own rant about Zona for not sending you free stuff when they said they would. But you have a problem with me ranting about paying for a broken product that they will not refund my money for?

Lol nice try with throwing the Zona thing back in my face, too bad though it's completely different circumstances. And if I remember right you were one of the people who couldn't seem to grasp the concept of it not being about the product, it was about being told something and them not following through. As far as I can see HS went out of there way to help you and that's just not good enough for you, If you want to rant about them not replacing a "broken" product then go right ahead, but your product is far from broken or defective. If there were holes punched in it maybe, but it's a damn grommet it's doing the job it's meant to, this glue isn't do or die for the function of the hose.

I did grasp your situation I just believed that since you paid no money and didn't like his product in the first place you didn't have a valid argument.

My situation I paid for something and got a defective product. They are also not living up to what is listed in there FAQ or about us. So you should be able to grasp the second part because that is what your problem with Zona was. Correct me if I am wrong. Once again I am not ranting about a broken product. I am complaining about them saying my product is not defective and not taking it back.

[cotsi95]

my nammor did the same thing after a while i glued it back and it keeps coming out. I totally understand where he is coming from because it does fall out more easily then it should when the grommet isn't glue in there right. ad it is 100% defective, also for the people telling him to try fixing it and use it and then bitch when it leaks then he voids the "unused" aspect of the claim. DONT USE IT AND DONT QUIT TILL THE SEND YOU A LABEL.

[Victim026]

Here's the thing, complaining about this thing is like complaining that you have to use a grommet on your bowl. It's there to make the seal and as long as you stick it in place it will effectively do that. Glue or no glue it shouldn't affect how the hose functions. I've had 4 nammors now, one literally fell apart, but I never had this "issue" with it. The other 3 have had this similar issue(2 came that way, 1 eventually developed it from taking the mouthpiece out) but all function perfectly normal without the glue holding it in place. Honestly if the hose works and doesn't leak then you have nothing to bitch about. HS has already gone out of there way to give you a discount on a new hose to replace one that was 7 months old, thats hella good service to begin with and now you bitch about them going out of there way to make you happy. It's no wonder they don't wanna deal with you anymore.

No they are not the same. The grommet on my hookah or bowl is not glued to it out of the factory or wherever it is produced. This on the other hand is. Yes it is to make a seal but my old nammor which developed the same issue would leak and the grommet mouthpiece combo would constantly fall out while smoking. My bowl does not leak or fall off when smoking. Thanks for your opinion though.

I would like to mention that you had your own rant about Zona for not sending you free stuff when they said they would. But you have a problem with me ranting about paying for a broken product that they will not refund my money for?

Lol nice try with throwing the Zona thing back in my face, too bad though it's completely different circumstances. And if I remember right you were one of the people who couldn't seem to grasp the concept of it not being about the product, it was about being told something and them not following through. As far as I can see HS went out of there way to help you and that's just not good enough for you, If you want to rant about them not replacing a "broken" product then go right ahead, but your product is far from broken or defective. If there were holes punched in it maybe, but it's a damn grommet it's doing the job it's meant to, this glue isn't do or die for the function of the hose.

I did grasp your situation I just believed that since you paid no money and didn't like his product in the first place you didn't have a valid argument.

My situation I paid for something and got a defective product. They are also not living up to what is listed in there FAQ or about us. So you should be able to grasp the second part because that is what your problem with Zona was. Correct me if I am wrong. Once again I am not ranting about a broken product. I am complaining about them saying my product is not defective and not taking it back.

The thing is though that according to them the product isn't defective, it's there product/it's produced for them so i'm sure they know what is and isn't defective. Your hose should function perfectly fine. But if it's that big a deal I would get in touch with them again on chat and get them to agree to you testing the product and if it leaks they take it back, if it doesn't then you got a functioning product for half price. You've already gotten a better deal then most people by getting a replacemnt hose for half price. If I went by your standards HS should have replaced my Nammor that literally unwound at the seams for free. But I had used it for 6 months by then which is a major strech for any company to replace.

[Voski]

Here's the thing, complaining about this thing is like complaining that you have to use a grommet on your bowl. It's there to make the seal and as long as you stick it in place it will effectively do that. Glue or no glue it shouldn't affect how the hose functions. I've had 4 nammors now, one literally fell apart, but I never had this "issue" with it. The other 3 have had this similar issue(2 came that way, 1 eventually developed it from taking the mouthpiece out) but all function perfectly normal without the glue holding it in place. Honestly if the hose works and doesn't leak then you have nothing to bitch about. HS has already gone out of there way to give you a discount on a new hose to replace one that was 7 months old, thats hella good service to begin with and now you bitch about them going out of there way to make you happy. It's no wonder they don't wanna deal with you anymore.

No they are not the same. The grommet on my hookah or bowl is not glued to it out of the factory or wherever it is produced. This on the other hand is. Yes it is to make a seal but my old nammor which developed the same issue would leak and the grommet mouthpiece combo would constantly fall out while smoking. My bowl does not leak or fall off when smoking. Thanks for your opinion though.

I would like to mention that you had your own rant about Zona for not sending you free stuff when they said they would. But you have a problem with me ranting about paying for a broken product that they will not refund my money for?

Lol nice try with throwing the Zona thing back in my face, too bad though it's completely different circumstances. And if I remember right you were one of the people who couldn't seem to grasp the concept of it not being about the product, it was about being told something and them not following through. As far as I can see HS went out of there way to help you and that's just not good enough for you, If you want to rant about them not replacing a "broken" product then go right ahead, but your product is far from broken or defective. If there were holes punched in it maybe, but it's a damn grommet it's doing the job it's meant to, this glue isn't do or die for the function of the hose.

I did grasp your situation I just believed that since you paid no money and didn't like his product in the first place you didn't have a valid argument.

My situation I paid for something and got a defective product. They are also not living up to what is listed in there FAQ or about us. So you should be able to grasp the second part because that is what your problem with Zona was. Correct me if I am wrong. Once again I am not ranting about a broken product. I am complaining about them saying my product is not defective and not taking it back.

The thing is though that according to them the product isn't defective, it's there product/it's produced for them so i'm sure they know what is and isn't defective. Your hose should function perfectly fine. But if it's that big a deal I would get in touch with them again on chat and get them to agree to you testing the product and if it leaks they take it back, if it doesn't then you got a functioning product for half price. You've already gotten a better deal then most people by getting a replacemnt hose for half price. If I went by your standards HS should have replaced my Nammor that literally unwound at the seams for free. But I had used it for 6 months by then which is a major strech for any company to replace.

Thank you for the offer but I am sorry the product is defective. What is the definition of defective? Defective does not mean eh it will work. Defective in my opinion means there is a flaw in the product. In this case it is a manufacturing defect.

[theotherone31415]

say what you want but to me it was clear that whoever was dealing with you kept way better composure than you. i really like that. other places aren't that polite when you call them liars or cheats. to me the hose isn't defective. those shits come out. they were even advertised as "removable" mouth pieces somewhere if i recall

[Victim026]

ok

[Voski]

say what you want but to me it was clear that whoever was dealing with you kept way better composure than you. i really like that. other places aren't that polite when you call them liars or cheats. to me the hose isn't defective. those shits come out. they were even advertised as "removable" mouth pieces somewhere if i recall

The grommet is not supposed to come out. Hence the dried up glue on the grommet and inside the handle. However you are right about the mouthpiece being removable. Have you ever used a nammor or another hose with the same feature? The grommet stays inside.

[imfantabulous]

First of all, we can ignore the fact that h-s decided to replace his original hose for half price, that is over and above good customer service on their part and irrelevant to this defective hose.
Secondly, this hose he has received is absolutely defective and should be replaced, for free, no questions asked, that would qualify as the bare minimum standard for customer service anywhere in the US. (imo this is also irrelevant)

The problem with the whole situation is that I myself have bought 4 nammor hoses from h-s over a year ago and just recently one of the glued on grommets has come off just like in your picture, but instead of trying to get it replaced or even bother reading this thread I could have gotten some hot glue or epoxy or superglue or w/e and put that bad boy back together in less time than it would have even taken me to read this post.

Honestly, is being righteous even worth all the time you have put into this?

[mjdx88]

Im gonna have to say that this isnt defective, but there is no reason why if you feel that the hose wasnt made right, that they cant refund you. BTW I have dealt with HS before. All there Egyptian hookah's are 100% stainless steel....is a load of crap.

Thats besides the point. If you call your CC company they will more than likely put the money back in your account but your still going to need to ship the hose back. Which will be out of your pocket. Just bite the bullet it was 12 bucks, and just dont shop with them again.

[liquidglass]

I have 3 Nammors and all the grommets came out of them, so I hot glued them all in. Well its like buying an R/C car, the nice ones need to be asembled. I dont mean this in a bad way, but you wasting time ranting when it could have been glued and used by now. Again that was not to be mean, its just I know what its like to complain until something is done about it, but you have to pick and choose your battles. You know?

+1


Look I understand your "expectation" and I don't have a personal problem with you voski. But in this particular circumstance I think you're over reacting some. There isn't a "defect" as the legal definition goes because all functioning parts are in tact. The glue dried up, ok, that sucks, a little. But could be changes in climate, as it travels, etc. The glue is something that is added on, it's not meant to hold the grommet in for the life of the hose. It still is 100% functional, no problems. Think about this.
Let's say you get a brand new hose, glue intact and all. So let's say that hose (if you're lucky) lasts 2-3 months without you having to repair it. AWESOME. But more than likely by that time, the grommet is going to fall out (from washing and normal wear/tear) the cover might come unraveled, etc.
The bottom line is, you're going to have to fix it at some point. It's just a little bit of hot glue. So either complain and complain and IF they finally give in, you'll add another week or two on not having a new hose only to have to fix the same damn thing only a short time down the road.

When instead, you could be smoking with it already. You're making a huge ass deal out of an ounce of adhesive.




TIPS: (for anyone with a Nammor)
If you put the grommet and mouthpiece in the handle and it falls out without provocation then it's more than the grommet. (I've had the same problem). What the problem ends up being is the handle. you need to look inside the handle, because most likely it would be cracked/broken. (That would be legitimate grounds for a 'defect')

But if you've had your hose for awhile and the only other option is to throw it away, then simply lower the cover on the handle and wrape it with electrical tape, then raise the cover, easy, cheap fix.

[liquidglass]

If you still really really don't want your hose, I'll be happy to pay the shipping for it to me



But good luck with whatever you decide to do.

[Voski]

I am somewhat shocked to see how people back up a product that is lacking in quality. Everyone has had a problem with there hoses and a lot of people don't think there is a problem with that. I bought the Nammor based of the image that it is a higher quality or somewhat of a premium hose. There is no reason to give into a company for selling you a crappy product. Even the original customer service rep told me Nammors have quality issues. I don't understand why so few people have an issue with being sold a shitty product that has numerous weak points.

And for those who tell me it won't leak. I just covered the end of the hose with my thumb and tried to breath in and low and behold there is a leak where the grommet and mouthpiece go into the hose.

[NJE03]

I find it ridiculous that they deem the item as "not defective" if you are unable to properly use it OUT OF THE BOX.
If it requires you to do any work on it to simply function then there is clearly a problem.

[cheezerman]

Dude! you got a nammor for 12 dollars that works 100%! I'd kill to be in that position!

[liquidglass]

I am somewhat shocked to see how people back up a product that is lacking in quality. Everyone has had a problem with there hoses and a lot of people don't think there is a problem with that. I bought the Nammor based of the image that it is a higher quality or somewhat of a premium hose. There is no reason to give into a company for selling you a crappy product. Even the original customer service rep told me Nammors have quality issues. I don't understand why so few people have an issue with being sold a shitty product that has numerous weak points.

And for those who tell me it won't leak. I just covered the end of the hose with my thumb and tried to breath in and low and behold there is a leak where the grommet and mouthpiece go into the hose.

Voski, again, nothing personal just want to talk about a few points you made.
You know why people back up the Nammor or Razan (not always but in this case). Because 98% of the hoses you buy have metal in them and they're going to rust within 3 months of buying them (that's if you never wash them) Then if you do wash them, it'll be sooner.

All hoses fail. The only thing that is constant is the Hookah, and even then it has to be pretty high quality to last for(ever) a while.

If you get a smaller hose it'll last for awhile and it'll be washable, but there's not the pull or the design. So you have to weigh pros and cons.


" There is no reason to give into a company for selling you a crappy product"
Dude, you bought the product.....again. They'll sell you whatever you're willing to pay money for, otherwise it wouldn't be on their website.

Now why did you buy another nammor....because you first one required repairing. So logically don't you think this one would require some, sometime.

If you dont' like it, make your own hose, or shit, you ship me that one, and i'll send you one of my made at home hoses that won't break at all.



Honestly I prefer the glue NOT to be on my grommet, it allows me to clean my hose that much better and customize the fit so it's 101% perfect. I'm not sure why you're having a leak though, like I said check the inside of the handle make sure it's not cracked becuase that would be defective no question.


I'm with everyone else I think H-S did a solid for you on the customer service side by selling you a replacement hose at half cost, especially after you had used the original hose long enough for it to fuck up a few times over.

The whole thing where you chatted with the reps. If one rep (saw the picture) then said they would replace it, I agree they should uphold that agreement. If they didn't see the picture but offered to replace it that's a so/so situation.
But regardless of that, the way you communicated with them doesn't help you out, it just steels them against you that much more.


I've had problems with H-S before. For example I got sent 3, 50g packs of shisha when I ordered 3, 250g tubs. Problem? I'd say so. I called them, and they shipped out the new ones the next day without asking me to return the 50g packs, which shows trust towards me.

I ordered a 4 hose hookah from them, paid for the genie base, got a regular egyptian base. Got up with them, sent them a timestamped picture. Now unfortunately they took a few days to get back to me via email. However, because of that I got to keep the original base.

So as far as customer service goes they're 100% in my book.

Not to say I haven't had problems with them (like postive reviews getting posted and negative ones not getting posted) But when it comes to the sales side, I'd say they're pretty solid from waht I've seen.


My offer is still open on me taking the hose off of your hands

[mushrat]

mibne come sout liek that and it's a pain in the ass..air leaks, the moth piece falls out at add times. YOU shouldn't have to "repair" soemthing new from them. And just because THEY are willing to use a piece of badly made crap is not reason for YOU to have to use a badly made piece of crap.

[srawas89]

In my opinion just tell them you want to return the hose and that they should be paying for shipping and if they flat out refuse to sell it to someone here on the forum for what you paid for it and get a Razan or KM washable.
P.S. based on their conversation with you they will not budge on their position and neither will you I assume which is ok just forget about them and get rid of the hose. Edited June 26, 2008 by srawas89

[Snoopy1966]

I have an old Nammor that I bought from a member here that is great. I bought the new model when it cam out I do believe 2.0 it is?? Anyways. My first one breaks as most of you know, and then the replacement only lasts me 4 months and that one breaks. I did order a new nammor and I have had it for about a month now. If this sucker falls apart no more Nammors. And yes I treat my hoses with ease and care and no extremely hot water.

[kajon]

If I am paying for a product, I should in NO way have to fix it right out of the box. I am not paying to start putting pieces back together.

[Brownman18]

I have 9 nammor houses, and about 3 of them have done that, it happens when you smoke alot out of them and clean the handles regularily, as well as when i run water through the hoses.


Honestly they still work perfect and are unnoticiable compared to my other glued in ones, even they are starting to come loose.


They pop in really easy, and don't need glue to hold themselves in place, i understand them falling out but i mean thats only when you hold the house upside down and shake it.


I'd be pleased i got a nammor for $11 when others pay $21 or so, i mean thats even better then our group deal when i bought 5 @ 17 or so i believe.


I'd just pop it in and smoke..

life's too short for these little inconveniences

[Voski]

I am posting from my phone so I can't really qoute and reply to statements. I will do that when I get home.

I called at around 9:35 PST which is 11:35 CST I think. I asked for the manager and was told he is not available. He asked who I was and I told him my name and he knew me since we chatted last night. I told him he told me the manger would be in from 8-12. Then he told me he is in a meeting. I asked him to have him call me. I tried my luck again and asked what they qualify as defective and he said broken. I told him they are not interchangable words. Then he told me the one in the office has the same problem and doesnt leak. I told him that my old one leaked and the grommet would fall out and that I do not want to smoke with this on to try it because then it will be used. He didn't say anything and repeated his statement about the one in the office. I asked him to have the manager call me.