TBatcho07 Posted July 3, 2008 Share Posted July 3, 2008 (edited) CHECK THIS OUT Hookah and Shisha Central: Welcome to The Hookah and Shisha Central and our online chat service, how may I help you? you: I placed an order two days ago and it hasn't shipped...What is the hold up? Hookah and Shisha Central: Let me look into it - do you have the order number handy? you: yes,hangon. you: ****** <--order number ...hidden of course Hookah and Shisha Central: To be honest, I don't see any reason why it hasn't shipped. I sincerely apologize for the inconvenience - Hookah and Shisha Central: I've already started an email to the warehouse concerning your order Hookah and Shisha Central: They'll ship it as soon as possible, but because UPS isn't active tomorrow (holliday), it won't ship until Monday morning Hookah and Shisha Central: I can certainly refund your shipping for the delay, naturally you: That sucks,I hoped to receive it by Wednesday(My birthday) Hookah and Shisha Central: Yes, I understand that's dissaspointing. Instead of refunding the shipping if you'd like, Hookah and Shisha Central: I can upgrade you free to 2 Day so that it arrives on Wednesday you: If you are able to I would be VERY thankful you: that would honestly mean to world to me Hookah and Shisha Central: It isn't a problem at all - I'll make sure the warehouse knows to bump it to the front of the line, and I'm changing the shipping right now you: Thank you so much!...Is there perhaps some way I can notify HS.com about the wonderful Live Assistance I've received? Hookah and Shisha Central: haha thanks! You can always email us with any questions or comments - we check the emails all day long. The address is info@hookah-shisha.com you: Ok,great!..I will definitely be shopping again here sometime within a week :-)...Can't wait till Wednesday!! Hookah and Shisha Central: Thanks much, and happy smokin' B-day! you: Thank you,have a wonderful day! Edited July 3, 2008 by TBatcho07 Link to comment Share on other sites More sharing options...
Codename067 Posted July 4, 2008 Share Posted July 4, 2008 WINARR! Link to comment Share on other sites More sharing options...
TBatcho07 Posted July 4, 2008 Author Share Posted July 4, 2008 I love life about %64.674 right now Link to comment Share on other sites More sharing options...
addicted2shisha Posted July 4, 2008 Share Posted July 4, 2008 They deal with any problems right there and then and dont hesitate to reimburse you for any trouble caused.... No wonder they are one of the biggest online vendors... their customer service is second to none! Link to comment Share on other sites More sharing options...
TBatcho07 Posted July 4, 2008 Author Share Posted July 4, 2008 I will definitely be going back to their site now.Before I spoke to that person I had nothing but negative thoughts lol. Link to comment Share on other sites More sharing options...
Voski Posted July 4, 2008 Share Posted July 4, 2008 Hookah-shisha still sucks in my books. At least they helped you out!If you think about it your order was going to ship out tomorrow that would make it three business days. There site claims "Fastest Shipping and Packaging - 99% of our orders leave within 1 business day."Mind if I ask what you ordered? Link to comment Share on other sites More sharing options...
r1v3th3ad Posted July 4, 2008 Share Posted July 4, 2008 man, I couldnt get ahold of anyone on the livehelp thingie mabobber...the problem fixed itself Link to comment Share on other sites More sharing options...
TBatcho07 Posted July 4, 2008 Author Share Posted July 4, 2008 Voski,I ordered a Mya QT and 6 boxes of 50g Romman Shisha.The time before that I logged into the Live Help module,it took about 5 minutes to receive assistance.That time,the person didn't do ANYTHING.He/She said,and I quote "Your order will be shipping out today,you will receive a tracking number in your e-mail in one hour">_<What's a better website to order from? Link to comment Share on other sites More sharing options...
boulderkid303 Posted July 4, 2008 Share Posted July 4, 2008 mn ftw. Link to comment Share on other sites More sharing options...
TBatcho07 Posted July 4, 2008 Author Share Posted July 4, 2008 Im really sorry, I am a Hookah nooblet...What's MN? Link to comment Share on other sites More sharing options...
r1v3th3ad Posted July 4, 2008 Share Posted July 4, 2008 Minnesota Hookah...aka MNHookah and MNH Link to comment Share on other sites More sharing options...
esheg4ever23 Posted July 4, 2008 Share Posted July 4, 2008 (edited) mnhookahs.comhookahcompany.comthehookah.comgothookahs.comHookah-shisha has been giving everyone problems lately. I ordered a small phunnel, and instead they sent me a medium. They are going to send me the small one on Monday and a return package so I can send the medium back. Also, my friend ordered a Mya Acrylic and they sent him a broken Mya QT. Edited July 4, 2008 by esheg4ever23 Link to comment Share on other sites More sharing options...
TBatcho07 Posted July 4, 2008 Author Share Posted July 4, 2008 If my Mya QT is broken I will beat the F**K out of every HS employee lol..I will start by blugeoning them with a wrench and then move to a water gun(Super Soaker) to be exact..But I will it with Flesh Eating Bacteria...and a small dose of the T-Virus Link to comment Share on other sites More sharing options...
mjdx88 Posted July 4, 2008 Share Posted July 4, 2008 there packaging is fine...so you shouldnt worry, but besides your shipping issue, HS has piss poor customer service Link to comment Share on other sites More sharing options...
Spotless Posted July 4, 2008 Share Posted July 4, 2008 QUOTE (TBatcho07 @ Jul 3 2008, 11:28 PM) <{POST_SNAPBACK}>If my Mya QT is broken I will beat the F**K out of every HS employee lol..I will start by blugeoning them with a wrench and then move to a water gun(Super Soaker) to be exact..But I will it with Flesh Eating Bacteria...and a small dose of the T-Virus screw the wrench just go after em with the qt stem itself, that will do the damage Link to comment Share on other sites More sharing options...
TBatcho07 Posted July 4, 2008 Author Share Posted July 4, 2008 QUOTE screw the wrench just go after em with the qt stem itself, that will do the damage Sounds easy enough lol Link to comment Share on other sites More sharing options...
Voski Posted July 4, 2008 Share Posted July 4, 2008 Check the hookah very carefully when you get it before you actually smoke it. If you notice it has problems once you have smoked it they will give you a hard time with replacing/returning it. At that point you need to call them. Hopefully you won't have any more problems! Link to comment Share on other sites More sharing options...
cr15p3rz Posted July 4, 2008 Share Posted July 4, 2008 i've never had any problems with h-s except when i ordered another stem adapter they sent me the silver instead of the gold but when i contacted them with the live chat they said keep the silver one and we'll send u a gold one asap for free, I've always been a fan of them. Link to comment Share on other sites More sharing options...
TBatcho07 Posted July 4, 2008 Author Share Posted July 4, 2008 Well hopefully the Hookah is in perfect condition.I honestly think I will cry if anything is wrong with it. Link to comment Share on other sites More sharing options...
hookah hippie Posted July 4, 2008 Share Posted July 4, 2008 I am a fan of hs good service I find Link to comment Share on other sites More sharing options...
addicted2shisha Posted July 4, 2008 Share Posted July 4, 2008 I have made 5 orders so far from the UK, all have come perfectly. I made an order Monday to the UK and due to items being out of stock it went out Tuesday which is still perfectly fine. They refunded me the extra i paid fot express delivery and guess what? it arrived today - 3 DAYS FROM THE US TO THE UK - now thats quality service!I have to say all my orders have been for shisha and not hookahs or accessories so maybe thats why iv never had troublePS- try the AF bubble gum its really good (HS does not stock it - yet!) Link to comment Share on other sites More sharing options...
liquidglass Posted July 4, 2008 Share Posted July 4, 2008 QUOTE (TBatcho07 @ Jul 3 2008, 10:28 PM) <{POST_SNAPBACK}>If my Mya QT is broken I will beat the F**K out of every HS employee lol..I will start by blugeoning them with a wrench and then move to a water gun(Super Soaker) to be exact..But I will it with Flesh Eating Bacteria...and a small dose of the T-Virus lol why would you want them to come back?unless it's just to beat them to death again lol"I shall kill you for every defect i find" Link to comment Share on other sites More sharing options...
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