mattarios2 Posted July 9, 2008 Share Posted July 9, 2008 I ordered the box of coco's and 3 packages of tangiers for 44.95. I ordered blue gum ball, k-peach (one of my all time favs), and tropical revenge. Website said everything was in stock, I placed the order on friday night I believe. So Monday rolls around and im told the order ships, but the tracking number doesn't work. I finally get an email monday evening If memory serves me right, saying tropical revenge is out of stock. I email them and say replace it w/ static starlight as I have not tried it yet. I gave them some time to respond to me and no answer monday evening or tuesday. I call them today (wednesday) and speak to a rep. We go over everything that happened and he concluded I deserve 2 day ups shipping so I can have the order by friday for the weekend.A+ to hookah-shisha. Link to comment Share on other sites More sharing options...
hookah hippie Posted July 9, 2008 Share Posted July 9, 2008 At least they fix it when they screw up glad to hear everything worked out Link to comment Share on other sites More sharing options...
Stuie Posted July 9, 2008 Share Posted July 9, 2008 Glad to here Matt! H-S always has been good to me. Link to comment Share on other sites More sharing options...
He Who Cannot Be Named Posted July 9, 2008 Share Posted July 9, 2008 H-S has always been very cool with me, and their click to talk to a representative feature is very nice as well. That, and since im in San Antonio (they in Austin) all shipping is 2-day shipping for me =). Link to comment Share on other sites More sharing options...
zachf88 Posted July 9, 2008 Share Posted July 9, 2008 i just bought two hookahs and accessories from them on Friday, July 4th. I haven't received an email saying it's been shipped..... but i'm located in Canada.... Link to comment Share on other sites More sharing options...
SuburbanSmoker Posted July 9, 2008 Share Posted July 9, 2008 They will, probably had alot of shit to catch up on due to the holiday and what not.your order wouldnt have gotten processed till monday.Have never had anything but good exp with them. Link to comment Share on other sites More sharing options...
dom209 Posted July 9, 2008 Share Posted July 9, 2008 they are definatly the best website i have ever dealed with... happy to hear that they treat every1 else with the same customer service Link to comment Share on other sites More sharing options...
Codename067 Posted July 9, 2008 Share Posted July 9, 2008 *Voski will come in and bash H-S in 5..4..3..2...*lol Link to comment Share on other sites More sharing options...
mattarios2 Posted July 10, 2008 Author Share Posted July 10, 2008 QUOTE (Codename067 @ Jul 9 2008, 07:59 PM) <{POST_SNAPBACK}>*Voski will come in and bash H-S in 5..4..3..2...*lol haha, yeah they have always been good to me too, was just pissed when it had been a couple business days and they haden't responded or anything. But they took care of it, so I'm happy. Link to comment Share on other sites More sharing options...
zachf88 Posted July 10, 2008 Share Posted July 10, 2008 my order was shipped today (well, electronic shipping info received) but they seem like such a great company!! Link to comment Share on other sites More sharing options...
NickReppinThe909 Posted July 10, 2008 Share Posted July 10, 2008 well it sounds like they are getting better Link to comment Share on other sites More sharing options...
Voski Posted July 10, 2008 Share Posted July 10, 2008 George I am hereHow is this A+?Another order fucked up. These guys can't do jack shit right the first time. Glad to hear whoever you talked with wasn't a moron. This is a C with some extra credit so I give it a C+.A+ is you order and you get your package with no problems. Link to comment Share on other sites More sharing options...
NickReppinThe909 Posted July 10, 2008 Share Posted July 10, 2008 QUOTE (voski @ Jul 9 2008, 07:58 PM) <{POST_SNAPBACK}>George I am hereHow is this A+?Another order fucked up. These guys can't do jack shit right the first time. Glad to hear whoever you talked with wasn't a moron. This is a C with some extra credit so I give it a C+.A+ is you order and you get your package with no problems.at least they fixed the fuck up this time Link to comment Share on other sites More sharing options...
r1v3th3ad Posted July 10, 2008 Share Posted July 10, 2008 QUOTE (voski @ Jul 9 2008, 10:58 PM) <{POST_SNAPBACK}>George I am hereHow is this A+?Another order fucked up. These guys can't do jack shit right the first time. Glad to hear whoever you talked with wasn't a moron. This is a C with some extra credit so I give it a C+.A+ is you order and you get your package with no problems.My large tangiers phunnel and 250g of Schnozzberry came on time, no problems at all Link to comment Share on other sites More sharing options...
mattarios2 Posted July 10, 2008 Author Share Posted July 10, 2008 QUOTE (voski @ Jul 9 2008, 10:58 PM) <{POST_SNAPBACK}>George I am hereHow is this A+?Another order fucked up. These guys can't do jack shit right the first time. Glad to hear whoever you talked with wasn't a moron. This is a C with some extra credit so I give it a C+.A+ is you order and you get your package with no problems.well you figure the order was placed on friday night or sat morning, either way they wouldnt process it until monday, and ship out monday evening. 4-5 days ups ground for me from HS and it would be at my house either friday or the following monday. They screwed up and fixed it and shipped it 2 day ups from wednesday to friday. So they matched the screw up to make it like it should have been from the start. But I still had to make an extra call and complain so I can see why someone would be upset. No biggy I don't mind phone calls, took 2 seconds, good work HS. Link to comment Share on other sites More sharing options...
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