Thehookah Is King

[mattarios2]

Other than OC I think no one saw this post from a previous thread I posted in. I am reposting it because it is important ..

Ok fellas here is the deal. I spoke with George from thehookah, let me tell you guys, this guy means serious business when it comes to customer service. Was very polite, listened to me babble and chew his ear off about tons of products and things and what not, and let me choose what I wanted to do. Whether it be swap the hose for something else, get store credit, get a full refund, w/e I wanted he was cool with. He was told by KM that they were washable, obviously he is going to listen to the company that produces the product. So he informed me as well as others that called from the forum that they were washable. George said it would be cool if instead of returning the hose (keep in mind he was going to pay for the shipping) I could cut it open. So these photos are being put up as a learning experience for all of us to know for future purchases that the KM Pro is not washable. You can see the metal coils rusting already from 2 different washes. Technically I guess you could say its washable, but if you wash something or do routine maintenance to it, and it begins to corrode ... IMHO it ain't washable. Here are the shots

Reduced: 50% of original size [ 1024 x 768 ] - Click to view full image

Reduced: 50% of original size [ 1024 x 768 ] - Click to view full image

You can see the orange spot, there was spots like that all over the thing, if you rubbed your hand against the coil it was griddy and starting to corrode.

Reduced: 50% of original size [ 1024 x 768 ] - Click to view full image

Reduced: 50% of original size [ 1024 x 768 ] - Click to view full image

Once again I want to thank George at thehookah because he was willing to do whatever it took to make/keep me happy. He reiterated over and over on the phone that it's always a learning experience, and all he ever wants from his customers is for them to happy and he will do whatever it takes for that to happen.

TheHookah.com, you guys are the shit, if anyone on this forum wants to buy something, and it is on thehookah.com, and you want to support an honest and hard working company, buy from them you will not be dissapointed! Edited July 12, 2008 by mattarios2

[Voski]

Oh wow lame. Someone should cut up a washable one so we can see if that is washable. I'll bring this up next time I stop by.

Thanks for the pics!

[NickReppinThe909]

yea i would love to see him slice open one of the KM washables i bought because it doesnt seem quite washable to me and harbors a lot of flavor for some reason

[mattarios2]

yea i would love to see him slice open one of the KM washables i bought because it doesnt seem quite washable to me and harbors a lot of flavor for some reason

yep, same symptoms as me. I rinsed it with vodka to get rid of the "plastic" smell ... and from there on it smelt like nasty vodka and rust.

[hookah hippie]

Me personally I stick with the nammor I know it is washable

[Codename067]

That blows

At least they will keep you happy!

[mattarios2]

Still waiting on the refund, I figure beginning of this week he will probably get around to it.