helium Posted July 21, 2008 Share Posted July 21, 2008 Hi all, am new here.Have just ordered a hookah from www.hookahshop.co.uk - but haven't heard anything back for days.Just wondering if anyone else had used this place?Cheers Link to comment Share on other sites More sharing options...
Stuie Posted July 21, 2008 Share Posted July 21, 2008 Depends where you are I guess. JD has had a lot of luck with them in the UK.I have bought from them about 2 weeks ago and it's shipping to the states. It was a custom order since they don't officially ship internationally yet. The process is taking longer, but I have gotten emails on when the package was packed, and shipped. They seem a little slow, but give them a call if you are worried. It took 5 days after ordering until i got my first email from them. Link to comment Share on other sites More sharing options...
helium Posted July 21, 2008 Author Share Posted July 21, 2008 (edited) QUOTE (Stuie @ Jul 21 2008, 04:42 PM) <{POST_SNAPBACK}>Depends where you are I guess. JD has had a lot of luck with them in the UK.I have bought from them about 2 weeks ago and it's shipping to the states. It was a custom order since they don't officially ship internationally yet. The process is taking longer, but I have gotten emails on when the package was packed, and shipped. They seem a little slow, but give them a call if you are worried. It took 5 days after ordering until i got my first email from them.Am from the UK. Do you have a number for them? I couldn't find one on the website ... Edited July 21, 2008 by helium Link to comment Share on other sites More sharing options...
Stuie Posted July 21, 2008 Share Posted July 21, 2008 No, I don't. Fill out the Contact us form, bottom of the page. Kam usually got back to me within 24 hours each time. lost his email address that form on their website is the best i can tell you. Link to comment Share on other sites More sharing options...
helium Posted July 21, 2008 Author Share Posted July 21, 2008 QUOTE (Stuie @ Jul 21 2008, 04:57 PM) <{POST_SNAPBACK}>No, I don't. Fill out the Contact us form, bottom of the page. Kam usually got back to me within 24 hours each time. lost his email address that form on their website is the best i can tell you.Have done that. Will wait for a reply. Just looking for some reassurance really - not used the site before so no contact/response is always a bit worrying ... Link to comment Share on other sites More sharing options...
Stuie Posted July 21, 2008 Share Posted July 21, 2008 I understand. I know JD has ordered a lot from them so, they can't be too bad, just really slow from my dealings with them. Link to comment Share on other sites More sharing options...
Baric Posted July 21, 2008 Share Posted July 21, 2008 (edited) Yeah i've used them to buy both a hookah and tobacco from in the past - all were top notch so I shouldn't worry. As has been said, they are just annoyingly slow in processing and sending the order - I paid for next day before 1 PM delivery and my package arrived 8 days later (to travel from Liverpool to Newcastle) just because they didn't despatch for 7 days - I could have walked there, picked it up and walked back quicker! However, they are friendly and helpful - email Kam, he always got back to me in a good time. Edited July 21, 2008 by Baric Link to comment Share on other sites More sharing options...
Johnny_D Posted July 21, 2008 Share Posted July 21, 2008 These guys are excellent!Kam is brilliant. The problem with Stuie's order is that Kam would have togo to the central post office rather than get parcel force to pick up from the warehouse.The guys work some funny hours, so you might be a reply at 1am Also Kam has no numbers present, but I have a contact for him. I'll drop him an email and point him towards this thread.JD Link to comment Share on other sites More sharing options...
helium Posted July 21, 2008 Author Share Posted July 21, 2008 QUOTE (Johnny_D @ Jul 21 2008, 06:13 PM) <{POST_SNAPBACK}>These guys are excellent!Kam is brilliant. The problem with Stuie's order is that Kam would have togo to the central post office rather than get parcel force to pick up from the warehouse.The guys work some funny hours, so you might be a reply at 1am Also Kam has no numbers present, but I have a contact for him. I'll drop him an email and point him towards this thread.JDThanks for that! Appreciate it. Looking forward to receiving my hookah ... Link to comment Share on other sites More sharing options...
Stuie Posted July 21, 2008 Share Posted July 21, 2008 QUOTE (Johnny_D @ Jul 21 2008, 12:13 PM) <{POST_SNAPBACK}>Kam is brilliant. The problem with Stuie's order is that Kam would have togo to the central post office rather than get parcel force to pick up from the warehouse.I knew my order would take a while. I didn't expect it quick. I have no problems with them, just waiting of the package of my two new bowls and some new shisha! Kam was excellent every time he responded to my emails! Link to comment Share on other sites More sharing options...
helium Posted July 21, 2008 Author Share Posted July 21, 2008 Just got an email off Kam. Good news. Link to comment Share on other sites More sharing options...
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