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funny customer service transcript


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The following is a loose translation of a few e-mails exchanged between
me and a Dutch retailer before I settled on the Cosmos and embarked on
my heroic SouthSmoke Odyssey, presented here for your enjoyment.

Please note that the replies of the retailer in question indeed feature
no capitals or punctuation whatsoever. I did my best to reflect this
man's inability or unwillingness to construct a sentence with greater
skill than a box of Alpha Bits knocked over on the breakfast table in a
language other than the original message.

I realise that this post, combined with my stories about my experience
with SouthSmoke.com, might picture me as somewhat an obnoxious b*astard
when it comes to making a purchase. As a customer, I don't ask for a
red carpet treatment, but I don't think it's entirely unreasonable to
expect a certain measure of politeness, competence, promptness and
overall professionalism in exchange for my hard-earned cash.

That said, enjoy the show.


"Dear recipient,







Lacking a decently stocked supplier in my area, I’m
considering ordering my hookah supplies from you in the future. Because of the
small and therefore rather vague photograph on your website I would appreciate
it if you could send me a bigger image of the available mouthpieces.
 
Thanks in advance,




Tico












dear  
(yes, there is actually NO name or description here)




 if you the pictures from Google and then Sfinx Hookah images
you will see them bigger




<name>







Dear mister <name>,




As a potential customer I would like to receive a correctly
structured, intelligible sentence as a reply.




Thanks in advance.






dear customer,




we can’t send you a bigger image this one is the largest




how they look on the site is how they look in real life.




<name>






Dear mister <name>,






Thanks again for your reply. 


“How they look on the site is how they look in real life.”


This is, of course, an utterly pointless comment. It’s a
photograph for a reason, I was talking about the fuzziness because of it’s inadequate
size.




Your first reply seems to suggest that I do something with
Google. The fact that the word in question is suddenly absent after your
rephrasing leads me to believe that you opt for the path of least resistance
rather than providing me with proper service. I have therefore decided to embrace
your attitude and not hassle you as a customer.








With kind regards,
Tico






dear




then don’t ever come back and bother us and would have never
shown up




we will never help you we have stored your IP address so
that you can’t order with another name either





Had your IQ risen above that of a shrimp, you would have
been able to induce from my earlier message that that is precisely my
intention.




Once again with kind regards,




Tico


the end


Well hey, at least he called me "dear". I appreciate an informal approach after initial contact and negotiations.

I seem to unintentionally be turning into the scourge of company representatives...
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haha, don't even try ordering with a different name! unless, of course, you have a dynamic ip.  unless they blocked all of them.  then, don't even try ordering from any computer in your isp's service area. even with a different name.  even if it's not you.
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Shrimps...both of you. 

The good bit is that me and a few friends are planning to hit this guy with a wave
of enquiries about bigger photographs of the mouthpieces, all within a
very short period of time. Maybe we'll even try and call him up. I'll
let you know if anything funny happens.

I guess this is what happens when you put someone with the mental
capacities of a stoner chimp in charge of business correspondence...
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[quote name='Tico']Shrimps...both of you. 

The good bit is that me and a few friends are planning to hit this guy with a wave
of enquiries about bigger photographs of the mouthpieces, all within a
very short period of time. Maybe we'll even try and call him up. I'll
let you know if anything funny happens.

I guess this is what happens when you put someone with the mental
capacities of a stoner chimp in charge of business correspondence...[/quote]

God don't cause any more trouble.. The fact of the matter is, he pissed
you off and you pissed him off. Don't do business with him anymore, its
his loss right?

He is obviously entitled to run his business how he sees fit, so who
are you to try and change this? Are you hoping that if you and your
buddies annoy him enough, that hes going to change things completly
around to accomodate you? Let it go, really.

Trust me, I'm not trying to be an ass to you, because I feel for you. I
really do think it would have been a friendly gesture and a sign of a
good business man to just simply send you some larger pictures, but
this wasn't the case.
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[/QUOTE] He is obviously entitled to run his business how he sees fit, so who
are you to try and change this? Are you hoping that if you and your
buddies annoy him enough, that hes going to change things completly
around to accomodate you? [/QUOTE]

Not at all. In fact, we're hoping he won't. That way, we not only get
to laugh at the thought of this guy being bombarded with the same
request that drove him insane, but also at the inevitably ridiculous
stuff he might come up with next!
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[quote name='mushrat'][url="http://www.waterpijpen.nl/waterpijp.html"]http://www.waterpijpen.nl/waterpijp.html[/url]
WHAT IN THE WIDE WIDE WORLD OF SPORTS IS THAT???[/quote]
 
Well Howard, maybe the agony of defeat?
MR Bubble
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Though your curiosity is only natural, experience has told me not to
ask what any extra holes in products are for if their function is not
immediately apparant...you may not have meant to type it down, but I
think "kink" describes it perfectly.
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[quote name='mushrat']WHAT IN THE WIDE WIDE WORLD OF SPORTS IS THAT???[/quote]

That my friend, looks to be a 12hose hookah...Man, can you imagine how
fast the bowl on that thing would get tapped if you actually had 12
people puffing away on that thing?

If there was 12 people sucking at one time, there is no way anyone
would come away with any smoke. Well, maybe the hardest puffer would a
little cloud :)
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[quote name='mushrat']oh..i see..it didnt actually kink to the picture I was looking at ...here..this is what is was talking about:
 

 
Now...
WHAT IN THE WIDE WIDE WORLD OF SPORTS IS THAT???[/quote]
 
Oh, in THAT case Howard, I would call that "The thrill of victory."
(Do any of you know what in hell I'm talking about?)
MR Bubble
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Actually, I think its a reference to Slim Pickens in Blazing Saddles:"What in the wid, wide world of sports is a-going on here? I pay you boys to build a railroad, not jump around like a bunh of Kansas City faggots!"but are you sure it wasn't the agony of defeat (with graphic of cartwheeling skier)Yes, we're old.
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Yes, The Wide World of Sports. "The thrill of victory, and the agony of defeat." Used to be a Saturday afternoon staple for us. I remember one of those shows used to play ELO's Fire on High. The crap that starts coming back.
But it is an interesting looking machine, even if it is gimmicky.
MR Bubble
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[quote name='MR Bubble']But it is an interesting looking machine, even if it is gimmicky.
MR Bubble[/quote]

"Interesting" is a term you use to describe modern art when you
don't want to offend the artist. Seems appriopriate enough, though I
can't say I have any problems with offending this guy per se...
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