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On-Line Retailer Survey: Southsmoke


Overall, how happy have you been when ordering from Southsmoke?  

  1. 1.

    • 5-Extremely Happy
      0
    • 4-Happy
      2
    • 3-Indifferent
      2
    • 2-Disappointed
      0
    • 1-Extremely Disappointed
      2


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Ordered Japanese coals from them (maybe 2 years ago). They had a two for one special on them. The picture showed Golden brand jap coals. 1 month later, I got them in the mail and it turned out to be Easly Light. They never contacted me to let me know they were out. I had do drive them nuts with emails before they would talk.
I never shopped with them again.
MR Bubble
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Ordered some golden coals, Af 250 tubs and 1 tub of AA.  They sent the wrong flavor of AA which I caught after opening it (they also printed the invoice wrong).  Told me they could not replace it since I took the lid off, etc.  Shipping was next day for me due to proximity.  I would order again but I prefer other vendors.
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