ahc87 Posted March 1, 2006 Share Posted March 1, 2006 [quote name='TaqseemHookahs'][b]mushrat, If I was selling this price to everyone in the world like you are saying, I would have listed those bowls on eBay. But we are not.[/b][/quote] [url="http://stores.ebay.com/Taqseem"]http://stores.ebay.com/Taqseem[/url] the bowls are defenitly on ebay for $5 Link to comment Share on other sites More sharing options...
Jonny Haze Posted March 1, 2006 Share Posted March 1, 2006 [quote name='Brad']I know [b]I[/b] won't be purchasing anything from you anymore.[/quote] here, here. this guy can go sniff it. Link to comment Share on other sites More sharing options...
ataneja Posted March 1, 2006 Share Posted March 1, 2006 Yeah, I don't know how smart it is to piss off one of the leading posters in this forum... Link to comment Share on other sites More sharing options...
TaqseemHookahs Posted March 1, 2006 Share Posted March 1, 2006 ahc87, they are at our eBay store not in an auction style on ebay. Things that are at our eBay store only people who told about them can find usually. Meaning when you type a bowl in the search they will not show up. We put them at our store for the forum to buy after speaking to Yashman19. Link to comment Share on other sites More sharing options...
DougBurns Posted March 1, 2006 Share Posted March 1, 2006 I dunno Taqseem, I was thinking about purchasing one of your smaller hookahs, but after the way you disrespected Mush and really the members of this forum by bringing it out in the open, I believe I'll take my business elsewhere. S&H is often a sensitive issue when talking to consumers as they don't understand all that factors into the figure. Mushrat had an issue with this and instead of providing good customer service and explaining this to him, you tore into him and started an argument. I think this was the wrong course of action, and you continued it after he responded again. Feel free to post any special offers you may have here on hookahforum but I, for one, will not be partaking. Link to comment Share on other sites More sharing options...
yashman19 Posted March 1, 2006 Author Share Posted March 1, 2006 Yowza.. Didn't think this bowl could start up so much poop.Well how I feel about this is mixed. I know that everyone is entitled to their own opinion, so there is nothing I can do about that, but why do we have to knock another company down. One that has done nothing but help this forum out with great deals left and right. Sammer over at Taqseem's hookahs doesn't have to sell his hookahs at great discounted prices, but he does anyway.. If it came down to me buying this same bowl between two companies, and one company sold it for 50cents less, I'd still buy it from the cheaper company... And Sammer is not selling it for a mere 50cents less. Sorry Mush, you know I love ya man but I just feel that it wasn't a big deal. But I do understand your concerns, so I hope you don't hate me for dissagreeing with you.Maybe I'm biased because out of my 4 hookahs that I own, three have come from Sammer personally...Why do I buy from Sammer? Well one because I can see his products first hand, but two because he is a great man to do business with. He is genuinlly concerned with your business.. Sure people have had problems with their Stargates and whatnot, but Sammer has always taken care of those people by sending out replacements.I hope people remember in the future that Sammer has done a lot for members of this forum. If you don't want to do business with him, then thats your choice and no ones going to stop you. But just so you all know, Sammer will always have my business. I know that if any of the hookahs I bought from him in the past have problems, he will take care of it for me, and that means a lot. Link to comment Share on other sites More sharing options...
yashman19 Posted March 1, 2006 Author Share Posted March 1, 2006 I guess that I just want to add is I'm guessing Sammer is upset because he doesn't understand why we are complaining about some minor shipping/handling charges when we are getting this bowl at such a cheap price already.I mean Mush brings up a good point, but to be honest we don't know what is happening behind the scenes for Sammer. We don't know how he runs his business first-hand, so I do feel its unfair to judge his practices when we have no idea what exactly is happening.On a side note Mush (well, actually back on topic), was there anything wrong with the bowl when you got it besides the shipping stuff? I didn't really understand what you meant by pieces needed to be moved around or something. Did the bowl end up working out for you and was in good shape? Link to comment Share on other sites More sharing options...
DougBurns Posted March 1, 2006 Share Posted March 1, 2006 I can't speak for anyone else, but my reason for saying what I did had nothing to do with the S&H. Mush raised an issue that he wasn't happy with, and instead of settling it in a calm way, Taqseem attempted to start a fight. In my opinion, this just isn't the way to handle business. This is why I said what I did. Link to comment Share on other sites More sharing options...
ahc87 Posted March 1, 2006 Share Posted March 1, 2006 [quote=TaqseemHookahs] ahc87, they are at our eBay store not in an auction style on ebay. Things that are at our eBay store only people who told about them can find usually. Meaning when you type a bowl in the search they will not show up. We put them at our store for the forum to buy after speaking to Yashman19. Link to comment Share on other sites More sharing options...
dizzing Posted March 2, 2006 Share Posted March 2, 2006 [quote name='Yashman19']Sorry Mush, you know I love ya man but I just feel that it wasn't a big deal. But I do understand your concerns, so I hope you don't hate me for dissagreeing with you.[/quote]well, if i'm not mistaken, all mushrat did was call it "one little peeve"... thus implying that no, it was not a big deal. and he was treated as though he'd been libeling taqseem or something. plus, the ability to recieve special discounts and forum support was held over his head as a threat, i.e. if he's got a problem then he, and all of us, can shove it.sorry, but that's not my idea of customer service. i see where both sides are coming from, and i don't have any personal interest in it either way. taqseem certainly does provide some excellent support via these forums, and i think it's great to see companies taking this person-to person attitude that is rare in the world outside of the hookah business. i'd imagine to mushrat this issue is somewhat irritating, because it seems to reflect the crap that went down between several members (including him) and shisha-emirates.com. i won't speak for him, though, i'm just guessing. everyone needs to calm the f*** down and smoke a hookah. if a company wants to charge extra for shipping and handling, so be it. i think that's something you're going to find no matter where you go. the only issue here is that the company's representative seemed to take mushrat's comment on it to be a personal assault, and eventually told him not to even bother ordering from them again. sorry, but that seems a bit over-reactionary.like i said, let's all just chill for a second. this really isn't a big deal. mushrat still got a good price, and taqseem is still a successful company that goes out of its way far more than most to ensure that their customers are happy. perhaps this was all just a big miscommunication, everyone took offense when they shouldn't have, who knows. i will say that mushrat is justified in raising his eyebrows about the shipping, it would probably prompt me to say a thing or two as well. taqseem, it probably wasn't the best idea to resort to insults and threats as a result. don't worry, nobody's going to look at the issue of a high shipping charge and think it means your company represents all that is evil about corporate america. if anything, you're likely to lose customers from that confrontational attitude, and nothing else.. i've rambled too long. sorry.just my 2 cents, as everyone is fond of saying now. Link to comment Share on other sites More sharing options...
ghunfrytimma Posted March 2, 2006 Share Posted March 2, 2006 personallly....i see both sides of this issue but from my personal experience with taqseem he has been more than helpful when it comes to me and the purchase of my hookah needs...i recently purchased a 25'' black/nickel stargate from him and he shipped it for free making my total 100.00$ he also included one of the built in screen bowls mentioned in this thread as wellll as COMPLETELY seperate and new base as an additional item due to the fact i was questioning the quality of the threads on the base after time and use...so he offered to send me a seperate and free base to make me feel at ease....and not to mention after i paid and he had my money i asked him to include a cleaning brush which he gladly did.....i see both sides on this issue and i believe mush is entitled to his opinion about taqseem company and it is obviously his choice to purchase products from them in the future or not....part of the beauty of this forum is the opportunity for us to discuss openly and compliment, as well as criticize business practices of hookah product retailers so that we (the consumer) can do what best fits our individual needs as far as hookahs are concerned....taqseem dont become shy to this forum after this thread there are always going to be people that like you and your company and there will also be some people that don't like your company. thats just fact and the nature of business....but the bottom line is...were all trying to enjoy one thing: Hookah! so lets do that...... Link to comment Share on other sites More sharing options...
mushrat Posted March 2, 2006 Share Posted March 2, 2006 Ok.. i been good..and quiet..now im going to say a few things. Sammer: The only one disrespecting your company in this forum is YOU, by your outrageous and unprovoked behavior. YOU have done far more damage to your reputation and your good name than I ever have. My ONE LITTLE PEEVE would have gone pretty much un-noticed if you hadn't shown your ass. I would also suggest you learn how Ebay search engines work. If you type "Ceramic hookah bowl" into the search engine it will give you FIRST the auctions, THEN the "buy it now in ebay stores" [url="http://search.ebay.com/search/search.dll?cgiurl=http%3A%2F%2Fcgi.ebay.com%2Fws%2F&fkr=1&from=R8&satitle=ceramic+hookah+bowl&category0"] http://search.ebay.com/search/search.dll?c...rl=http%3A%2F%2[/url] Fcgi.ebay.com%2Fws%2F&fkr=1&from=R8&satitle=cera mic+hookah+bowl&category0= this also works for "hookah bowl" [url="http://search.ebay.com/hookah-bowl_W0QQcatrefZC6QQcoactionZc"]http://search.ebay.com/hookah-bowl_W0QQcat...ZC6QQcoactionZc[/url] ompareQQcoentrypageZsearchQQcopagenumZ1QQfromZR10QQfrtsZ50QQ fsooZ1QQfsopZ1QQftrtZ1QQftrvZ1QQsacatZQ2d1QQsaprchiZQQsaprcl oZ://http://search.ebay.com/search/searc...chiZQQsaprcl oZ THUS your $5 offer is good to EVERYONE and ANYONE who searches for a hookah bowl. I suggest you learn what you are doing before opening your mouth to criticize others. These bowls were the first and ONLY things I shall purchase from you, and I got these to help a hookah forum member in Italy YOU wouldn't ship to. You have something else you'd like to add? Link to comment Share on other sites More sharing options...
ApoC Posted March 2, 2006 Share Posted March 2, 2006 Alright...the 2 posts after my last post, Mushrat and Taqseem, both of you should re-read those, because both of you were WAY too hasty to make accusations and threats. I refuse to choose sides here, even though I fully support Samirs business, but I also support this forum, and mushrat is a regular, contributing member with a valid opinion.If both of you know whats best, the absolute first thing you need to do is appologize immediately to each other, this is all way out of hand, and not becomming of either of you. I really dont like to see this sort of negative/agressive dispute between otherwise good customers and good businessmen, especially here on the forum where we actively work towards a bright future sharing and enjoying hookah times.Lets please put this all behind us right away, not a single grudge will be held if you can both make the right choice and forgive each other. Link to comment Share on other sites More sharing options...
ApoC Posted March 2, 2006 Share Posted March 2, 2006 dammit mushrat, i know youre pissed off, but pleaaaase, just chill on the issue for now, i have no doubt Samir wasnt in a good mood when he read your post, and this has all escalated into all-out threat and flame war, which is the last thing we need. i know you have your criticisms about his business, but they shouldnt be used in such an offensive manner, this discussion will only get more and more violent the further you both decide to take it.please, just take a deep breath and end this in a positive manner, keep the criticism to a pm or email. Link to comment Share on other sites More sharing options...
Smashraj84 Posted March 2, 2006 Share Posted March 2, 2006 I've never seen a customer treated so poorly. I was looking forward to purchasing things from Samir and referring other people to him, but honestly is this the customer service we get?I'd rather pay 50 cents, a dollar, 2 dollars, to get quality customer service. The product is what it is, but when someone is kind and goes out of their way to help you, that is what keeps you coming back.Mush just made a comment how the S&H was ridiculous, and if anyone on this forum thinks he's wrong you are just as ridiculous as the S&H. All Taqseem has to say is, "that is our policy, love it or leave it", instead Samir comes with a huge personal attack not only on mush but our forum.Don't think we need you any more than you need us. All your products can be bought from other retailers for the same or better prices, if you including S&H. You lost more than a few customers in one thread, I hope that's not how you were taught to treat customers and you just messed up, so you don't lose anymore customers. Link to comment Share on other sites More sharing options...
dizzing Posted March 2, 2006 Share Posted March 2, 2006 i think it's sad that there are so many people on this thread who seem like they're afraid to side with mushrat. it looks like taqseem's tactic of "if you have anything bad to say, then we're gone, no more deals or support for you" has worked.well let's go:DISCLAIMER: THIS POST DOES NOT REFLECT THE OPINIONS OF ANYONE ELSE ON THIS FORUM. I AM ACTING SOLELY OF MY OWN VOLITION IN MAKING THESE CLAIMS. ANY ISSUE WITH THEM THAT ANYONE MAY TAKE CAN BE RESOLVED BY SENDING ME A PM AND LEAVING OTHER FORUM MEMBERS OUT OF IT.That being said, that was an example of truly abhorrent customer service. I'm certainly never going to order anything from Taqseem again unless I see some sort of rational explanation for why all good customer relations common sense went out the window, or perhaps the best damn apology I've ever seen. I used to work for a company providing customer service for a bank, and believe me, customers got a LOT MORE IRATE than mushrat. If I would've said anything REMOTELY as asinine as what taqseem said in response, I might've been fired. As someone pointed out earlier (either in this thread or the chat window, i don't remember), no matter what happens, THE CUSTOMER is ALWAYS RIGHT. sure, exceptions can be made when a customer becomes unreasonable. but we have no obligation to respect you or your products. the only way to get us to respect you is to earn it. i must say that i definitely LOST a lot of respect I had for taqseem as a result of this thread. i am sad to say that i have lost a small measure of respect for anyone who thinks taqseem has ANY excuse for what was posted, short of a valium overdose or something. As for these petty threats of withdrawing from the forum, (and this is where my disclaimer comes in to play), that means precicely jack sh*t to me. Do whatever you want. Its easy enough for me to ignore your posts, but if you left it wouldn't bother me in the least. I think all these people being highly complementary of your service (not your products, i remember a lot of complaints about those) has gone to your head or something. Just because you go out of your way to advertise to us on this forum doesn't mean you're somehow better than any of us, or any other company for that matter. You know better than I that you've made a good deal of money thanks to the exposure you've gotten from here. If you want to start fights with customers like this and then storm off, never to be heard from again, it hurts noone so much as yourself. If you let this be the end of your dealings with this forum I can assure you that nobody will have good things to say a few months down the line. However, if you would like to take the high road, apologize for overreacting to mushrat's "little peeve", and perhaps also for treating us all like animals to be manipulated with your ridiculous warnings to stop "disrespecting" you, I'm sure this one little thread wouldn't really stick out in anyone's mind. A nice heartfelt apology might actually persuade a lot of people to reconsider their decisions to never do business with you again. I'm guessing that this is all meaningless, because I doubt you'll even respond to this, and I think your threat to leave the forum was empty to begin with; once this little episode is over you'll likely be back to your typical pattern of posting the occasional bit of support, product info, or advertisement. If I'm wrong, I can only hope that you'll reconsider your decision to take an apprehensive stance with your paying customers. I imagine that by leaving you'll do nothing but alienate the few who still stand by your products. Link to comment Share on other sites More sharing options...
DrunkenWizard Posted March 2, 2006 Share Posted March 2, 2006 How about we all just get together, drink some beers, take some shots, and SMOKE SOME HOOKAH!!!!! Better yet, I'll do it for all of us. Link to comment Share on other sites More sharing options...
TaqseemHookahs Posted March 2, 2006 Share Posted March 2, 2006 I will post some of the things that I told someone in private pm then add more. Link to comment Share on other sites More sharing options...
Sonthert Posted March 2, 2006 Share Posted March 2, 2006 Well, I seem to have been absent on the wrong day. I have a few things to say. I hope nobody minds. They are really unimportant, if you have something important to do, skip this reply.I have never ordered from Taqseem. All I know is what I read here. #1: We have a culture clash occurring here. I'm glad Taqseem apologized. It was a terrible apology , but the thought is what counts. Taqseem and Mush are both acting reasonably, for each of them, the clash is that the relationship between customer and business owner differs between our respective cultures.#2: I see both sides, what Taqseem isn't saying is that the extra box, the tape and everything is included. It would be overkill to calculate shipping and handling on each item individually. We just pick an arbitrary number and thats what we charge. Good or bad, its the only realistic way to do things, especially if you move hundred of packages a day, like Taqseem no doubt does.#3: I am horribly torn, I have a deep personal loyalty for the two parties on each side of tent, Mush and Yash. I would gladly pee in a wall socket without questioning it if either of them asked me to.#4: What comes first? Our loyalty to our fellow members or our loyalty to businesses we like? I hope we can agree to disagree.We agree on brands or flavors of tobacco we like, right? We don;t need to all agree on the best on-line retailer. These problems will occur and nothing can solve them...you only get one chance to make a good impression...right? Sometimes our first impression is on their bad day. What's been solved? Nothing. See, unimportant, I told you so. Link to comment Share on other sites More sharing options...
JByer323 Posted March 2, 2006 Share Posted March 2, 2006 Very well said, sir. Link to comment Share on other sites More sharing options...
Brad Posted March 2, 2006 Share Posted March 2, 2006 [quote name='Brad']I know [b]I[/b] won't be purchasing anything from you anymore.[/quote] Sorry, I guess I should have posted a more thought out reply. I just can't understand how sometimes business owners can talk in the way that some do to their customers. If I were selling hookahs, or any product ...and a customer had ANYTHING bad to say about my product I would do whatever it takes to make them happy. Building positive customer relationships is an important aspect in owning a business. I'm 18 though and I don't own a business or much of anything. I most likely don't know how hard it is to keep everyone happy AND make profit. I guess the biggest thing is ...a TON of people read this forum. Most of us (normal members) can afford messing up once in a while. People have bad days. We are all potential customers though, and so are all the guests viewing the forum who haven't registered. When a business owners posts something that can even slightly be taken the wrong way I'm sure it doesn't help their sales. Link to comment Share on other sites More sharing options...
c4r80n Posted March 2, 2006 Share Posted March 2, 2006 I don't know if this provides insight or help, but:myasaray.com's 7 dollar hose has shipping cost of 15 bucks to my house...just an example.Also, most ebay sellers inflate shipping to help seem their advertised cost is lower, common tactic. Some might think it is shadey, but I am used to it, just have to be careful. Link to comment Share on other sites More sharing options...
TaqseemHookahs Posted March 2, 2006 Share Posted March 2, 2006 Link to comment Share on other sites More sharing options...
djnick Posted March 2, 2006 Share Posted March 2, 2006 I just recieved 2 more bowls today out of the blue. I had already recieved the 2 i payed for. i emailed sammir and asked him if it was just shipped to the wrong addres and the rightful owner never got it. I didnt want a paying customer arguing with him that they never recieved but later to find out it was shipped to the wrong place. so i let sammir know and he said that hes shippers made a mistake. I offered to send them back and for my honesty he let me keep them. I even offered to ship them back to the right guy. I think thats great customer service right there a guy who understands his customers and is willing to reward them. He even told me that he was stressed about his product being duplication would appreciate ppl not slamming this guy from running an honest business. And if you guys know anything about selling on ebay, there are listing fees, paypal fees, final value fees which take 20% of of the profit. any seller on ebay almost passes this cost onto to buyer, its just life. I havent seen any seller eat a shipping cost. its not economical for them. samir could have just epostage and hidden the shipping cost on the front. instead he chose to show it not hide anything. On top of that any site you buy it from will charge you minimum of $6 shipping, and each additional would cost a few bucks more so i think mushrat was jsut being butthurt about paying an inflated shipping fee which almost anyone on ebay pays. And the classic business line. "dont like the price? THEN DONT BUY IT!" nick Link to comment Share on other sites More sharing options...
yashman19 Posted March 2, 2006 Author Share Posted March 2, 2006 [quote name='djnick']I just recieved 2 more bowls today out of the blue. I had already recieved the 2 i payed for. i emailed sammir and asked him if it was just shipped to the wrong addres and the rightful owner never got it. I didnt want a paying customer arguing with him that they never recieved but later to find out it was shipped to the wrong place. so i let sammir know and he said that hes shippers made a mistake. I offered to send them back and for my honesty he let me keep them. I even offered to ship them back to the right guy. I think thats great customer service right there a guy who understands his customers and is willing to reward them. He even told me that he was stressed about his product being duplication would appreciate ppl not slamming this guy from running an honest business. And if you guys know anything about selling on ebay, there are listing fees, paypal fees, final value fees which take 20% of of the profit. any seller on ebay almost passes this cost onto to buyer, its just life. I havent seen any seller eat a shipping cost. its not economical for them. samir could have just epostage and hidden the shipping cost on the front. instead he chose to show it not hide anything. On top of that any site you buy it from will charge you minimum of $6 shipping, and each additional would cost a few bucks more so i think mushrat was jsut being butthurt about paying an inflated shipping fee which almost anyone on ebay pays. And the classic business line. "dont like the price? THEN DONT BUY IT!" nick[/quote] Well that my friend, was mighty honest of you. I really believe that if more people can do the honest to god right thing, everyone would be better off and happier in life. Cheers mang! Link to comment Share on other sites More sharing options...
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