JByer323 Posted March 1, 2006 Share Posted March 1, 2006 Saturday around noon, I emailed MYA Saray, asking him to help me resolve two problems that I had with my acrylic hookah. Not expecting a response that day, I was pleasantly surprised when Mahmoud emailed me back that same day.My problem was two fold. I have had my hookah for over two years now, smoking it every day, and it has been abused more then any hookah ever has any right to be. It’s been thrown into more Jeeps, pickups, canoes, and kayaks then I can count, and has always served me well. I’ve used it when it was 15º out, and when it was 100º. Well, my carrying case’s liner gave out, and the top section came unglued. On top of it, the lock had frozen up, and I had to pry it open, and was no longer able to latch the case.The base had also started to leak, but after what I’ve put it through, that didn’t really surprise me, and that it hasn’t long before that surprised me.Well, I emailed him, enquiring him about the cost of replacement, and to my surprise, he told me to give him my address, and he would send me both a case and base free of charge.He shipped it Monday, and it arrived today, very well packed.These days, customer service like that is unheard of. I have ever said that if I ever open a business, I want my customer service to be based on that of Dillon Precision. I can now say that I want it to be based on Dillon and MYA. I know of no higher compliment I can give.I was looking at buying a different brand of hookah after ApoC’s post, but after some of the comments made my a certain vendor elsewhere on this site recently, MYA will forever have my business. I will order t least two more from him soon.As another note, when mushrat and I were talking to MYA today, he told us that if you called him to place an order and mentioned this forum, he would give us all a 15% discount. You really can’t beat that.So MYA, thank you again for your help, your service and products really are outstanding.-John Link to comment Share on other sites More sharing options...
yashman19 Posted March 1, 2006 Share Posted March 1, 2006 Doesn't seem too out of the ordinary. I'm sure everyone here knows of Myas great service.Glad to hear of your good fortune Link to comment Share on other sites More sharing options...
PipeSmokeMcGee Posted March 2, 2006 Share Posted March 2, 2006 man, that really makes you happy doesn't it?It really does make you want to keep supporting them. I'll definitely have to keep MYA in mind for my next hookah Link to comment Share on other sites More sharing options...
pavlakos_politakos Posted March 2, 2006 Share Posted March 2, 2006 i wish i could do business with MYA as well,but im not 18.dammit. Link to comment Share on other sites More sharing options...
ApoC Posted March 2, 2006 Share Posted March 2, 2006 Actually, for a highly practical hookah, you can get myas just as good as stargates, I dont carry my mya around any more because its worth 4 times as much as my stargate, and its crystal and cloissone, and a limited edition at that! an amazing hookah, but I felt bad packing such a work of art around for regular hookah smoke, hence the aquisition of the stargate. that being said, Mya offers outstanding practical hookahs, the screw on acrylics are a perfect example of this. their products and service are definitely the absolute best overall in the industry, theres no doubt about it. Link to comment Share on other sites More sharing options...
ghunfrytimma Posted March 2, 2006 Share Posted March 2, 2006 mya does have excellent customer service...i emailed them and they responded within the same day as well.... Link to comment Share on other sites More sharing options...
surfpico Posted March 2, 2006 Share Posted March 2, 2006 I enjoy good customer service. And I'm glad they treated you well. It always makes me smile to hear happy stories of those having hookah parts replaced at no cost! Link to comment Share on other sites More sharing options...
jmexx Posted March 2, 2006 Share Posted March 2, 2006 I definately have to buy a MYA... I've been saying this forever but I've been in bad waters at the moment with my financial situation. Starting a production company is NOT cheap!Jon Link to comment Share on other sites More sharing options...
gunsboy Posted March 2, 2006 Share Posted March 2, 2006 I have been looking for a good hookah .. Your experience with them made me set my mind to buy a MYA. Now I need something not too large and not screw-in. Let me go look at their site ... I will probably order one in the next couple of days or so ... Link to comment Share on other sites More sharing options...
gunsboy Posted March 2, 2006 Share Posted March 2, 2006 What do you think about those ? [url="http://www.myasaray.com/store/item.asp?item_id=904&department_id=49"] http://www.myasaray.com/store/item.asp?ite...em_id=904&depar[/url] tment_id=49 [url="http://www.myasaray.com/store/item.asp?item_id=893&depar"]http://www.myasaray.com/store/item.asp?ite...em_id=893&depar[/url] tment_id=49 [url="http://www.myasaray.com/store/item.asp?item_id=890&depar"]http://www.myasaray.com/store/item.asp?ite...em_id=890&depar[/url] tment_id=46 [url="http://www.myasaray.com/store/item.asp?item_id=870&depar"]http://www.myasaray.com/store/item.asp?ite...em_id=870&depar[/url] tment_id=47://http://www.myasaray.com/store/item..../a> tment_id=47 I love ONE this but it "Out of Stock" Link to comment Share on other sites More sharing options...
c4r80n Posted March 2, 2006 Share Posted March 2, 2006 arn't all myas screw on? Link to comment Share on other sites More sharing options...
Buford Posted March 2, 2006 Share Posted March 2, 2006 [quote name='c4r80n']arn't all myas screw on?[/quote] The QTs aren't. I don't know about the larger ones, but I think that only the acrylic ones screw on. Link to comment Share on other sites More sharing options...
gunsboy Posted March 2, 2006 Share Posted March 2, 2006 I am ok with screw on's if they are good quality ... I had an older one that was crappy .. Link to comment Share on other sites More sharing options...
yashman19 Posted March 2, 2006 Share Posted March 2, 2006 ^^^ Gunsboy. That picture of the one above with the clear/silver bohemian base is georgous! I know that in the future when I have some money to burn, I definately want to pick up a nice mya like that. I love that style of base. Looks really classy. Link to comment Share on other sites More sharing options...
JByer323 Posted March 2, 2006 Author Share Posted March 2, 2006 [quote name='Buford'] [quote name='c4r80n'] arn't all myas screw on?[/quote] The QTs aren't. I don't know about the larger ones, but I think that only the acrylic ones screw on.[/quote] Some of them are. Some aren't. As you said, the QTs are not, the acrylics are. They have some bohemians that are, and their new line of cloisenee ones do as well, as I recall.I have had no problems getting a good seal from mine. To me, the advantages far outweigh the disadvantages. Link to comment Share on other sites More sharing options...
JByer323 Posted March 2, 2006 Author Share Posted March 2, 2006 [quote name='gunsboy']What do you think about those ? [url="http://www.myasaray.com/store/"]http://www.myasaray.com/store/[/url]item.asp?item_id=904&depar tment_id=49 [url="http://www.myasaray.com/store/"]http://www.myasaray.com/store/[/url]item.asp?item_id=893&depar tment_id=49 [url="http://www.myasaray.com/store/"]http://www.myasaray.com/store/[/url]item.asp?item_id=890&depar tment_id=46 [url="http://www.myasaray.com/store/"]http://www.myasaray.com/store/[/url]item.asp?item_id=870&depar tment_id=47I love ONE this but it "Out of Stock" 2006-03-02_120030_Chrome_Bohemian_Crystal_Narghileh_29_160.J PG">[/quote] This is what I want. They aren't on the website, but give them a call, and they'll hook you up. It's gonna be my birthday present to myself here in a couple of weeks.And remember to mention this website, and get 15% off. Link to comment Share on other sites More sharing options...
JByer323 Posted March 2, 2006 Author Share Posted March 2, 2006 We need an edit button.[url="http://hookahforum.com/forum/forum_posts.asp?TID=2682&PN=5"]http://hookahforum.com/forum/forum_posts.a...p?TID=2682&PN=5[/url] Link to comment Share on other sites More sharing options...
gunsboy Posted March 3, 2006 Share Posted March 3, 2006 So Mahmoud, for $120-140 what do you think is a good shisha ? Link to comment Share on other sites More sharing options...
Froogah Posted March 4, 2006 Share Posted March 4, 2006 Gunsboy, if I may interject - the new cloisonne bohemian screw-on Mya, which was announced in this thread here [url="http://hookahforum.com/forum/forum_posts.asp?TID=2682"]http://hookahforum.com/forum/forum_posts.asp?TID=2682[/url] , is a model that I have just recently purchased and have been very impressed with. It's a little on the steep end of your price range, at 160 dollars plus 10 for shipping, but with Mahmoud's 15% hookahforum discount it comes to 144.50. It's a medium sized hookah, around 23', but smokes just as well as any full size hookah I've ever tried (the same can be said for Mya's QT Mya design, which I also purchased and have been very pleased with as well) and as you can see is absolutely gorgeous. As soon as I get my digital camera up and running, I'll be posting some pictures and a more detailed review, but suffice it to say that I think you would be very pleased with it. It's built like a tank and can be broken down into much smaller pieces and stored in a very nice and compact hardshell case that is included in the package. Link to comment Share on other sites More sharing options...
Froogah Posted March 4, 2006 Share Posted March 4, 2006 Also, I'd like to chime in regarding Mya's customer service and say that in my experience as well it has been nothing but outstanding. They have always been extremely prompt in answering my e-mails and returning phone calls, and the two orders that I have placed with them both shipped the next day. Link to comment Share on other sites More sharing options...
Froogah Posted March 4, 2006 Share Posted March 4, 2006 Sorry for spamming this thread - was mistaken about shipping cost - for me it actually came out to 20 bucks. So the total with discount would be 153. My mistake! Link to comment Share on other sites More sharing options...
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