Boricua Posted March 2, 2009 Share Posted March 2, 2009 So I ordered this hookah in december from H-S and last night while putting in one of the hoses the adapter came off. I tried applying pressure to reinsert it but it wouldn't feel like it really fit back in. I tried smoking out of it but I couldn't really get much smoke out from either hose. Have any of you had this experience? How could I fix this (seeing as I do not know nor have the equipment to weld - which was what first came to mind)? Should I contact H-S about this?Also, for reference this is the hookah:http://www.hookah-shisha.com/store/pc/conf...p;idproduct=132And I am attaching a pic of the part and the holeThanks Link to comment Share on other sites More sharing options...
kvtaco17 Posted March 2, 2009 Share Posted March 2, 2009 solder/weld/hot glue that thing together Link to comment Share on other sites More sharing options...
fineout Posted March 2, 2009 Share Posted March 2, 2009 JB weld Link to comment Share on other sites More sharing options...
Boricua Posted March 2, 2009 Author Share Posted March 2, 2009 Just an update:I e-mailed Ian from H-S last night and he got back to me a few minutes ago. He is sending me a UPS return label for me to send him back the hookah stem so he can fix it. So in the end they'll take care of fixing it and the shipping for no extra charge.As always, great service from Hookah-Shisha Link to comment Share on other sites More sharing options...
Voski Posted March 2, 2009 Share Posted March 2, 2009 QUOTE (Boricua @ Mar 2 2009, 09:40 AM) <{POST_SNAPBACK}>Just an update:I e-mailed Ian from H-S last night and he got back to me a few minutes ago. He is sending me a UPS return label for me to send him back the hookah stem so he can fix it. So in the end they'll take care of fixing it and the shipping for no extra charge.As always, great service from Hookah-ShishaWow that is surprising. They sent me a 3 hose chiller hookah that leaned more then the Leaning Tower of Pisa and had more leaks then you could count. I had plead my case on the phone for 40 minutes before they agreed to replace it. Link to comment Share on other sites More sharing options...
Boricua Posted March 2, 2009 Author Share Posted March 2, 2009 QUOTE (voski @ Mar 2 2009, 01:27 PM) <{POST_SNAPBACK}>Wow that is surprising. They sent me a 3 hose chiller hookah that leaned more then the Leaning Tower of Pisa and had more leaks then you could count. I had plead my case on the phone for 40 minutes before they agreed to replace it.Are you a frequent customer? I recently ordered a Mya hookah through them so I'm guessing that could've helped. How long ago was that? Maybe they have improved their customer service since. I've only been buying online since last October but most of my purchases have been through H-S. Link to comment Share on other sites More sharing options...
An1m Posted March 2, 2009 Share Posted March 2, 2009 QUOTE (voski @ Mar 2 2009, 01:27 PM) <{POST_SNAPBACK}>QUOTE (Boricua @ Mar 2 2009, 09:40 AM) <{POST_SNAPBACK}>Just an update:I e-mailed Ian from H-S last night and he got back to me a few minutes ago. He is sending me a UPS return label for me to send him back the hookah stem so he can fix it. So in the end they'll take care of fixing it and the shipping for no extra charge.As always, great service from Hookah-ShishaWow that is surprising. They sent me a 3 hose chiller hookah that leaned more then the Leaning Tower of Pisa and had more leaks then you could count. I had plead my case on the phone for 40 minutes before they agreed to replace it.Had a similar experience. I wore them down and eventually we reached a reasonable and fairly equitable solution. I was happy with it in the end. Link to comment Share on other sites More sharing options...
Boricua Posted March 2, 2009 Author Share Posted March 2, 2009 That's good too know for the future Link to comment Share on other sites More sharing options...
Voski Posted March 2, 2009 Share Posted March 2, 2009 QUOTE (Boricua @ Mar 2 2009, 10:40 AM) <{POST_SNAPBACK}>QUOTE (voski @ Mar 2 2009, 01:27 PM) <{POST_SNAPBACK}>Wow that is surprising. They sent me a 3 hose chiller hookah that leaned more then the Leaning Tower of Pisa and had more leaks then you could count. I had plead my case on the phone for 40 minutes before they agreed to replace it.Are you a frequent customer? I recently ordered a Mya hookah through them so I'm guessing that could've helped. How long ago was that? Maybe they have improved their customer service since. I've only been buying online since last October but most of my purchases have been through H-S.Ugh this was a long time ago maybe like over a year. But still it was a shitty experience. Plus when they shipped me the new hookah they left out some of purge valves and hose ports so I couldn't even use the new one. Link to comment Share on other sites More sharing options...
Capt. Morgan Posted March 2, 2009 Share Posted March 2, 2009 When the hose port breaks off like that you can always use quik steel. Link to comment Share on other sites More sharing options...
Dylank0010 Posted March 2, 2009 Share Posted March 2, 2009 +1 to quik steel. use that stuff for everything. Link to comment Share on other sites More sharing options...
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