roshan Posted April 1, 2009 Share Posted April 1, 2009 Hey all! first time poster long time reader.Finally decided to bite the bullet and order myself a shisha. Forked out about 400$ Au for 2 packages, one from saharasmoke which included the vase stem tobacco vortex bowl and ice chamber and the another from hookah-shisha which included the diffuser nammor hoses and coconara coals. Now the problem is that when i try to track my package from saharasmoke using the usps website it says that the tracking number does not match any package they have recieved. Ive emailed 3 times in the last 4 days and also rang on 2 occasions (very expensive from australia) to leave to messages and still no reply. The package from hookah-shisha is listed as already leaving the us 2 days ago. Has anyone else had a similar experience or does anyone know perhaps a direct email for someone higher up?? they dont seem to respond to sales@saharasmoke.com or service@saharasmoke.comThanks in advance Roshan Link to comment Share on other sites More sharing options...
inino Posted April 1, 2009 Share Posted April 1, 2009 they are a good company i guess. i have never used them but everyone here will probably tell you that they are ok. If they werent they would be banned. maybe try calling Link to comment Share on other sites More sharing options...
inino Posted April 1, 2009 Share Posted April 1, 2009 sorry just skimmed back and saw that you called them. well i guess all you can do is wait, if they dont email you back you can try canceling payment or something. Link to comment Share on other sites More sharing options...
newjacksm Posted April 1, 2009 Share Posted April 1, 2009 you might be able to catch them on here, they post on here sometimes.. rarely but they do.. Link to comment Share on other sites More sharing options...
Arcane Posted April 1, 2009 Share Posted April 1, 2009 (edited) i get that error with MNH, H-S and sometimes packages from John...they all still arrive. I'd place a follow-up call in a couple days or however long you expect the package to arrive.However, I will say that I placed an order from HJ on Friday night and H-S on Saturday night. John's package arrived on the next Saturday (6 days) and H-S (still haven't arrived). If it's not here today, I'm going to call and see if there's an issue. Edited April 1, 2009 by arcane Link to comment Share on other sites More sharing options...
roshan Posted April 1, 2009 Author Share Posted April 1, 2009 newjacksm do you know what forum account they use? perhaps i can pm them because this is getting frustrating. had plans to use it this weekend.hopefully arcane is right and the package is on its way despite the tracking problems. have to wait and see i guess =] Link to comment Share on other sites More sharing options...
Tyler Posted April 1, 2009 Share Posted April 1, 2009 Not trying to threadjack...but do you happen to play DotA Roshan? Noticed the name... Link to comment Share on other sites More sharing options...
roshan Posted April 1, 2009 Author Share Posted April 1, 2009 LOL no. got a couple of friends who play and have told me about that though. never really been a fan of those online games Link to comment Share on other sites More sharing options...
Sariél Posted April 1, 2009 Share Posted April 1, 2009 QUOTE (inino @ Mar 31 2009, 07:22 PM) <{POST_SNAPBACK}>If they werent they would be banned.Vendors are only banned when they act up here on the forum. Discussion of the foibles of bad vendors is welcome. Link to comment Share on other sites More sharing options...
BBKakes Posted April 1, 2009 Share Posted April 1, 2009 I gave HH two chances and they struck out twice. Granted, the issues with shipping may have not been thier fault, but thier responsiveness was for total sh|t. They said that they would compensate me for my trouble. Thier compensations was 100g of thier black label (herbal) shisha..Champagne flavored.It was kind of like running over someones dog and then giving them a ketchup packet to say you're "sorry". I will never buy any SaharaSmoke related product again. Link to comment Share on other sites More sharing options...
Stuie Posted April 1, 2009 Share Posted April 1, 2009 Well USPS Tracking doesn't track once it leaves the states. JFTR.Well I would call again. I have ordered from them a couple times. Shipping has been slow, but it's always got here. Link to comment Share on other sites More sharing options...
nicko99 Posted April 1, 2009 Share Posted April 1, 2009 Thier customer service isn't the best in the world. It'll take them a few days at least to respond to each of your emails to them. I have had issue with one of thier hookahs and they still haven't resolved it and doubt they will. Been about 4 weeks now and they have stopped responding to me. Link to comment Share on other sites More sharing options...
roshan Posted April 1, 2009 Author Share Posted April 1, 2009 Hmmm...last couple of posts haven't given me much confidence lol. ill wait another day or two for a response then ill try to call them again. Unless this gets resolved soon i wont be buying from them again that's for sure. Perhaps people would like to give a shout out to any particular sites with reasonable prices , good customer service and quick delivery times. As i said earlier i also got a package from hookah-shisha.com which has been alot better than saharasmoke so far. Link to comment Share on other sites More sharing options...
roshan Posted April 1, 2009 Author Share Posted April 1, 2009 Well i rang Saharasmoke again this morning. Finally got someone on the phone. Spoke to Megan who emailed me back within an hour to let me know that the incorrect tracking number had been given to me. Good news is that the package has arrived in australian customs Props to arcane for guessing correctly lol Link to comment Share on other sites More sharing options...
Bye bye now have fun Posted April 1, 2009 Share Posted April 1, 2009 nope they just sent me HH instead of af but told me to keep it and sent me AF Link to comment Share on other sites More sharing options...
ilikemyusername Posted April 1, 2009 Share Posted April 1, 2009 USPS for ya.its on its way, but usps sucks at packages, i've had the same problem. Link to comment Share on other sites More sharing options...
TheScotsman Posted April 2, 2009 Share Posted April 2, 2009 QUOTE (GNUWorldOrder @ Apr 1 2009, 10:12 AM) <{POST_SNAPBACK}><br />nope they just sent me HH instead of af but told me to keep it and sent me AF<br /><br /><br /><br />So, just out of curiosity, did you take that act as a gift, or in insult?After all, if someone offered me HH I would wonder if they were making a gesture to be nice, or trying really hard to honk me off. I have never tried a shisha quite like HH, the smell on opening it is usually SO good, but once the coal hits the foil, it's downhill faster than the Norwegian bobsled team, and all turns to disappointment. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now