X-box Customer Support

[Canon]

I had a problem a while ago, and i contacted xbox live support because i couldnt renew my membership online on my COMPUTER or on my X box, so i made the mistake of contacting customer support about it thinking they can actually do something to help me.


Thank you for your reply,

now i have read your entire message, all that i ask is you read mine

I am amazed at your ability to not read anything that i have written you, I have found very few people with this talent and you are among one of the few, you should be proud. If you have read this far into my message I bet you probably think that i am upset or pissed off that i have waited almost 24 hours for some useless information. so ill break everything down, i hope you will actually read the letter this time instead of seeing a few key words and copying and pasting off of your automated responses.

I ordered my xbox 360 elite from amazon.com on (removed date), i received it on (removed date), i activated my 1 month free trial on (renived date). I am now trying to give myself a 12 month subscription on my xbox 360. I have tried on the console and on the website, so its not and xbox issue, though i will cry the day i have to deal with customer support again, since you obviously care about your customers. when i try on the website (yes i have the website correct, i have my credit card information correct and i do infact have a correct address that works on every website that i know of except xbox.com) i get this (removed) i have also included an attachment incase you cannont click on the link due to your filter at work. Essentially it is the xbox website telling me that the page cannot be displayed. which is something else that i find funny, you cannot go and surf the web on the xbox but when i said "page cannot be displayed" one of the fixes was to send my xbox in to get repaired.

Please read this, i mean really read this, i dont like getting blanket responses that do not help me one bit, i DO NOT HAVE AN ORIGINAL XBOX, ive tried to do my CC Information several times now with no success and im tired of customer support (which seems like a waste of money for microsoft) wasting my time.

Thank you



From: XBOX_.LIVE.NA.00.EN.HAH.MNL.TS.T01.SPT.X2.EM@css.one.microsoft.com
To: (removed)
CC:
Subject: (removed)
Date: (removed)

Hello, Canon.



Thank you for contacting Microsoft online support for XBOX. I am Mau and I will be helping you today with this issue.



We received your email and I understand that you were updating your membership you receive the message "this page is currently unavailable". I do apologize for the inconvenience you have felt regarding these issues.



You receive this error message if one of the following conditions is true:

. You're trying to migrate a two-month trial account from an original Xbox console, and the account isn't a paid account yet.

Dont have an original xbox

. The account that you're trying to migrate from an original Xbox console to an Xbox 360 console has been canceled.

Dont have an original xbox

. The account that you're trying to migrate from an original Xbox console to an Xbox 360 console isn't in good standing. For example, the credit card that you used for the account has expired.

Dont have an original xbox

. The account from the original Xbox console requires action. For example, your gamertag is currently banned or you haven't yet complied with an outstanding forced gamertag.

Dont have an original xbox

. You type an e-mail address that contains an invalid character. For example, you type an underscore character (_) in the e-mail address section instead of a period.

I logged onto xbox live USING my email and it never requested my email since



To help you resolve this issue, please try the following:



. Trial Account: If you're using a two-month trial account on the original Xbox console, wait until the trial period is over and the account is a paid subscription before you migrate the account.

. Canceled account: If your account has been canceled on the original Xbox console, create a new account on the Xbox 360 console.

. Account not in good standing: If your account on the original Xbox console isn't in good standing, you may be unable to play a game on an original Xbox console. Try to use your account on the original Xbox console. If you cannot play a game or if you cannot access account management, you may have to update your credit card information in the Xbox Dashboard.

. Account requires action: If you have unread system messages because of a banned gamertag or because of a forced gamertag change, make sure that you read these messages, and then wait until the gamertag is changed or until the ban period is over before you migrate your account to Xbox 360.

. Invalid character: Exit the gamertag screen, reenter the gamertag screen, and then type your information making sure that you use the "period" key instead of the "underscore" key in the e-mail address field.



If the steps above did not resolve your problem, your console may have to be repaired.



For more information about how to start the repair process online, please visit http://www.xbox.com/support , and then click Repair your console in the lower-left part of the Web page.



Note: Online console repair service is currently not available in all countries and regions.



Should you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number )removed) so we can expedite our service to you.



You may also choose to call Xbox Phone Support.



For US and Canada customers, you may call Xbox Customer Service at 1-800-469-9269 at your earliest convenience, and we'll be happy to help you. We are open everyday from 6am to 10pm US Pacific Time.



For international customers, please contact Xbox Customer Service in your local region. (To find the correct Customer Service number for your region first use this link http://www.xbox.com/en-US/ChangeLocale.htm to select the appropriate country and then use the contact number found under the support menu). You may also choose to call international assistance (direct dial to the US) by dialing 425-635-7180.



Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.



Best Regards,



Mau

Microsoft XBOX Support Services
http://support.microsoft.com

[fcbayern]

Man I feel your pain.. I hate contacting tech support for anything.. Most of the time I feel I know more of whats going on than they do..



On a side note: is this considered "Serious Discussion?"

[annual]

I recently tried to call to cancel my subscription that I just signed up for (hadnt been more than 3 minutes) of course sounds like call was in India. I tell her my problem and she's like so unhelpful. I respect companies that can keep their service station in the US and not outsourcing it to 3rd world countries. So yes Xbox I have found as to be the worst of them all.

BTW about your issue I like how he introduces himself but gives a cut and paste answer (automated).


So your problem is you cant upgrade your account to 12 month?

[Hobbs]

Microsoft support is hands down bar to none the WORST support I've ever received as well.

I called to take my credit card off of my xbox live acct since for whatever reason they set it to automatically renew, and the only way you can avoid that is to buy a game card (which I didn't want) or call their customer service. After talking to a man with a pretty thick Indian accent for about 45 minutes, it all boiled down to me giving up and going out and buying a 1 month card to use so that my credit card to swiped off the billing plan.

Least helpful phone call I've ever made in my life.

[SimplexCoda]

Sounds like Microsoft. First they make a product that is supposed to do amazing things, release it 6 months too early, making for all kinds of unresolved issues. Then you buy these products that you just want to do what they say they do. Sometimes your pleasantly surprised about how long something from them works properly. But, there comes a day when you have to talk to their customer support and you find out why they put out products like they do. Because they dont have anyone that knows how to fix the problems with what they have, if they put out products that had gone the time needed to manufacture theres no way anyone there would know what to do with them.
It makes me sad that we spend all this money on their products and then when something happens and you need help with it, they wont even do that.

[Mndgame]

Dell customer support is worse, I canceled a $2300 order because of the support I received from them before my product even arrived.

Anyways, you should try calling them, I've never had a problem with Microsoft customer support. Even if they don't speak English they are willing to swap your 360 out in light of many of the problems they've had. Also, you should make sure you are selecting Xbox 360 NXE as your product and don't mention the original xbox since you don't have one (?). What happens when you try to renew it on your 360? You get the page cannot be displayed or is that on your computer or both? I mean I speak english and I don't even completely understand whats happening. What trouble shooting have you tried so far? You press submit on the credit card page and it just says page cannot be displayed and that's it? Try using a different browser/clearing cookies etc.. Since your xbox and PC are connected to the same internet connection you could try using a different internet connection or updating elsewhere? You could go to BB or target or order online at newegg and buy a 12 month subscription package (sometimes cheaper).

[K1024]

just call them or get on their live online tech support.

ive never had any problems with microsoft customer support, even when i installed the same copy of xp on 4 computers in the same month...

[Canon]

Dell customer support is worse, I canceled a $2300 order because of the support I received from them before my product even arrived.

Anyways, you should try calling them, I've never had a problem with Microsoft customer support. Even if they don't speak English they are willing to swap your 360 out in light of many of the problems they've had. Also, you should make sure you are selecting Xbox 360 NXE as your product and don't mention the original xbox since you don't have one (?). What happens when you try to renew it on your 360? You get the page cannot be displayed or is that on your computer or both? I mean I speak english and I don't even completely understand whats happening. What trouble shooting have you tried so far? You press submit on the credit card page and it just says page cannot be displayed and that's it? Try using a different browser/clearing cookies etc.. Since your xbox and PC are connected to the same internet connection you could try using a different internet connection or updating elsewhere? You could go to BB or target or order online at newegg and buy a 12 month subscription package (sometimes cheaper).

it helps to understand with the picture that i sent them.


with the first message that i sent them i explained it better, the 2nd email was frustration on the fact that they didnt even read my original message (which said nothing of the original xbox)