Does Gothookahs.com Send You A Tracking Number?

[chrisrbts]

I ordered a hookah over the weekend and I have yet to recieve anything past the original invoice e-mail. I know that they were most likely closed on Monday due to Memorial Day, but I figured it should probably have been shippped out yesterday or today. Anyway I tried calling them and it was really loud and the guy hung up after he confirmed my order number, so I called back and left a message.

I was just wondering do they e-mail you a tracking number or am I going to have to call them for one?

Thanks,
Chris

here is a link to the hookah if anyone is interested:
http://shop.gothookahs.com/product.sc?cate...mp;productId=19

[Stuie]

on my couple of orders I don't think they did

[chrisrbts]

Well i got a call from chuck at gothookah on thursday and he told me sorry for the delay, but they have been really busy with a lot of orders. My order should be shipped out today and if it wasn't then it would get shipped out on friday and they would upgrade my shipping to account for them taking so long to get the order out.

So i get a call today (Friday) from the same guy and he says he is sorry, but the hookah i orderred is out of stock, even though when I ordered the hookah it specifically said in stock... but then again I am not the one who coded their website and i doubt they actually have inventory tied to their website, which all online companies should have if they are going to state available/out of stock, just my 2 cents. Anyway he asked if I would like a refund or if i wanted to order another hookah. He told me about the same style hookah but in a different color scheme and I decided to go with this one. http://shop.gothookahs.com/product.sc?cate...p;productId=298 I had actually looked at it before deciding to order the one I did, but I wanted a bohemian style base, so I confirmed with Chuck that if I got that hookah it would, so hopefully it does.

I wasn't too concerned, but I just received my tracking information and discovered that the shipping is still ground and it will not be arriving until next thursday... Not that they have any obligation to upgrade my shipping so that it would arrive sooner, but if you as a company tell me you are going to do something, you better do it.

Poorly run business IMO, i just hope the hookah turns out how they said it would, but they way he confirmed it was it is going to have a syrian bohemian base, even though i stated a bohemian vase like the one in the picture of the hookah i originally ordered

[RingsMaster]

still a good looking hookah, congrats.

[Canon]

if he said he would upgrade the shipping if it wasnt sent by thursday he should have done it, and yes he was obligated to upgrade the shipping. 2 weeks for a hookah is unacceptable.

[delSol_si]

if he said he would upgrade the shipping if it wasnt sent by thursday he should have done it, and yes he was obligated to upgrade the shipping. 2 weeks for a hookah is unacceptable.

Agreed, I think they should upgrade shipping and make up for your time they wasted.