redjako Posted May 28, 2009 Share Posted May 28, 2009 Three weeks ago for a birthday gift I received from http://www.alfakheronline.com/This gorgeous 36" Solid Stem hookah.Problems: Missing (most importantly) the top screw-in piece to hold the tray in placeBowl Grommet.I have extra Grommet's, so this wasn't a big deal.Conversation 1) "please recheck the box" so I checked it for a third time, as I was informed that they pack the stem-end separately, so I needed to find it.2) we will look into it.I went on vacation for two weeks out of the country, where they tried to call me and figure things out (kudos to them).My sister (who has the record of the purchase) also bothered them while I was unable to answer my phone.Two days ago 5/26/09, I finally received the stem-screw in piece...YEAH!Except, it WASN'T THE PIECE!I know have TWO egyptian bowls, lol.They sent the wrong "item," another Egyptian bowl...I am now waiting for a call from their customer service rep Megan.This is just an update for those thinking of purchasing from them...its been a big headache to receive a rather important part of the hookah, the screw-in tray holder for the top of the stem, seeing as I got the hookah at the beginning of this month.After two weeks, they were helpful (but it took two weeks to get email or phone replies), but sent the wrong replacement part.These also do not come with any pipe cleaners, which would be nice given that they are longer then a "normal" hookah.Cheers, I'll update when I finally receive the stem.-Jako Link to comment Share on other sites More sharing options...
Giant Ninja Robot Posted May 28, 2009 Share Posted May 28, 2009 sorry bro, such a beautiful pipe. I now have to lose 30 lbs before i can smoke mine Twas a bad month. Off to work out, cheers! Link to comment Share on other sites More sharing options...
EternalSoil Posted May 28, 2009 Share Posted May 28, 2009 might take the pipe into a hardware store and buy a tap set or find someone who has one and make your own until they send the right thing. Link to comment Share on other sites More sharing options...
BigSexyPanda Posted May 28, 2009 Share Posted May 28, 2009 Well, for anyone that's been wanting to get an AF hookah, but doesn't want to deal with a site that they've never really used, check out hookahjohn. He just started carrying 'em and I know he's an awesome vendor. Link to comment Share on other sites More sharing options...
redjako Posted May 28, 2009 Author Share Posted May 28, 2009 QUOTE (BigSexyPanda @ May 28 2009, 01:32 PM) <{POST_SNAPBACK}>Well, for anyone that's been wanting to get an AF hookah, but doesn't want to deal with a site that they've never really used, check out hookahjohn. He just started carrying 'em and I know he's an awesome vendor.Ahhh BUENO.Thus far I would recommend NOT using Alfakher online, though they are TRYING to help, they are weeks out from just answering / giving you some feedback on your issue.Also, its funny when any companies customer service dept. (their main # on the contact page) answers the phone "Hello?"me: "Uh, Al Fakher online?" Link to comment Share on other sites More sharing options...
Sonthert Posted May 29, 2009 Share Posted May 29, 2009 That piece is called a lule. Link to comment Share on other sites More sharing options...
redjako Posted June 1, 2009 Author Share Posted June 1, 2009 QUOTE (Sonthert @ May 28 2009, 07:15 PM) <{POST_SNAPBACK}>That piece is called a lule.Thats good to know...pronounced l oo l ei?l oo l?Anyway, after 2.5 weeks (I was out of the country to be fair, they attempted a call during then, but neglected my emails) they finally sent a replacement EGYPTIAN BOWL...So, I emailed then I found a picture of the lule, and hopefully can get this solved... Link to comment Share on other sites More sharing options...
Sonthert Posted June 2, 2009 Share Posted June 2, 2009 Loo-l' Link to comment Share on other sites More sharing options...
clumsygrace Posted June 2, 2009 Share Posted June 2, 2009 Silly Al Fakher Online. How do they get those pieces mixed up? Link to comment Share on other sites More sharing options...
antouwan Posted June 2, 2009 Share Posted June 2, 2009 this isn't the first horror story i've heard to come out of AF online. it's bad enough to keep me away from buying from them Link to comment Share on other sites More sharing options...
no longer welcome Posted June 2, 2009 Share Posted June 2, 2009 i would chime in on this one too, but they are my friends over there at afo, but yea, i know exactly what you guys mean. Link to comment Share on other sites More sharing options...
redjako Posted June 3, 2009 Author Share Posted June 3, 2009 Well chatted with them yesterday (so its roughly ~1 month in, granted the 2 week grace period where I was out of country..but email works, they just don't use it much): Will send priority mail the lule, plus some extra shisha for the troubles.Took 4 hours for them to call back, they still answer the phone "hello?" lol.We'll see. Link to comment Share on other sites More sharing options...
Sonthert Posted June 4, 2009 Share Posted June 4, 2009 Well its better than me...I answer the phone "Yeah?" I'm glad its getting resolved. Link to comment Share on other sites More sharing options...
redjako Posted June 14, 2009 Author Share Posted June 14, 2009 (edited) Meh, finally got the Lule, and two 50g sampler packs...All told: ~1.5 months.Beautiful pipe though, will do a video review later when im not sniffling sneezing everywhere. Edited June 14, 2009 by redjako Link to comment Share on other sites More sharing options...
Sonthert Posted June 14, 2009 Share Posted June 14, 2009 Yeah! Hope its worth it. Think it will be. Link to comment Share on other sites More sharing options...
belamor Posted September 23, 2009 Share Posted September 23, 2009 You think, that You are having trouble with them?I have placed an order with them with shipment to europe NINE WEEKS AGO! and still no packade, no response, no nothing...My friend have ordered too 4+ weeks ago. But the same story...... Link to comment Share on other sites More sharing options...
FiveSpeedF150 Posted September 23, 2009 Share Posted September 23, 2009 Hm. My order arrived with no difficulty. Cali to Florida about a month ago. Good luck! Link to comment Share on other sites More sharing options...
chinamon Posted September 23, 2009 Share Posted September 23, 2009 i never had any problem with them when i ordered my AF hookah and had it shipped to canada. everything arrived as promised. Link to comment Share on other sites More sharing options...
belamor Posted September 23, 2009 Share Posted September 23, 2009 QUOTE (FiveSpeedF150 @ Sep 23 2009, 10:41 AM) <{POST_SNAPBACK}>Hm. My order arrived with no difficulty. Cali to Florida about a month ago. Good luck!Interesting...I have ordered 1 kilo box + few 50gr boxes of shisha. My friend ordered few boxes of golden grape 250gr.I was thinking maby they don't have something in stock, but it can't be such a coincidence.FiveSpeedF150: How fast did the package came? And what was your ordering? Link to comment Share on other sites More sharing options...
belamor Posted September 23, 2009 Share Posted September 23, 2009 QUOTE (chinamon @ Sep 23 2009, 11:34 AM) <{POST_SNAPBACK}>i never had any problem with them when i ordered my AF hookah and had it shipped to canada. everything arrived as promised.Earlier i had no problems with them too. Packages usually arrived 2-4 weeks from order date. Will call them tomorrow to clear up, becauce to contact them by e-mail is hopeless (sent them a bunch of letters form diferent emails about order status. NO ANSWER). Link to comment Share on other sites More sharing options...
redjako Posted September 24, 2009 Author Share Posted September 24, 2009 QUOTE (belamor @ Sep 23 2009, 02:28 AM) <{POST_SNAPBACK}>You think, that You are having trouble with them?I have placed an order with them with shipment to europe NINE WEEKS AGO! and still no packade, no response, no nothing...My friend have ordered too 4+ weeks ago. But the same story......Call them 5x a day, leave 2 messages a day.I don't think they are vindictive, just slow in response times.I'll never order shit from them again honestly, why deal with the hassle..YOUR paying them money. Link to comment Share on other sites More sharing options...
FiveSpeedF150 Posted September 27, 2009 Share Posted September 27, 2009 QUOTE (belamor @ Sep 23 2009, 11:44 AM) <{POST_SNAPBACK}>QUOTE (FiveSpeedF150 @ Sep 23 2009, 10:41 AM) <{POST_SNAPBACK}>Hm. My order arrived with no difficulty. Cali to Florida about a month ago. Good luck!Interesting...I have ordered 1 kilo box + few 50gr boxes of shisha. My friend ordered few boxes of golden grape 250gr.I was thinking maby they don't have something in stock, but it can't be such a coincidence.FiveSpeedF150: How fast did the package came? And what was your ordering?I'd say a little over a week. AF Large Solid. Link to comment Share on other sites More sharing options...
ilikemyusername Posted September 27, 2009 Share Posted September 27, 2009 well thanks for the heads up! Link to comment Share on other sites More sharing options...
belamor Posted October 12, 2009 Share Posted October 12, 2009 QUOTE (belamor @ Sep 23 2009, 03:28 AM) <{POST_SNAPBACK}>You think, that You are having trouble with them?I have placed an order with them with shipment to europe NINE WEEKS AGO! and still no packade, no response, no nothing...My friend have ordered too 4+ weeks ago. But the same story......After a long waiting and the desparate trys to contact alfakheronline.com my bank have refunded my money back that i have spend on the order with alfakheronline.comBe noticed people!End of story. Link to comment Share on other sites More sharing options...
RingsMaster Posted October 12, 2009 Share Posted October 12, 2009 QUOTE (belamor @ Oct 12 2009, 02:42 PM) <{POST_SNAPBACK}>QUOTE (belamor @ Sep 23 2009, 03:28 AM) <{POST_SNAPBACK}>You think, that You are having trouble with them?I have placed an order with them with shipment to europe NINE WEEKS AGO! and still no packade, no response, no nothing...My friend have ordered too 4+ weeks ago. But the same story......After a long waiting and the desparate trys to contact alfakheronline.com my bank have refunded my money back that i have spend on the order with alfakheronline.comBe noticed people!End of story.well at least you got your money back, but it does suck better business bureau anyone Link to comment Share on other sites More sharing options...
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