suddo Posted June 3, 2009 Share Posted June 3, 2009 Hey guys, first post, so I'm not sure if this is the right section. I've been lurking for a while.I'm wondering what a good vendor might be. I heard of one particular vendor from a lot of people, and they seemed to have the neatest site with a cool blog and an actual phone number to call, but when I actually needed support from them, it turns out they don't reply to customer messages at all...In fact, after waiting a week and a half for an order to ship, I sent a message asking for the order to be canceled. Instead of any correspondence from them at all, I got an automated shipping confirmation five minutes later. I tried to reply to that, but still no actual human response. Honestly, I'd even just take a, "Sorry, we had a hiccup at the warehouse," over this complete silence.So now I'm kinda bummed that I lost my "favorite" vendor. Does anyone have personal experience with vendors who actually talk to customers when problems come up? Link to comment Share on other sites More sharing options...
Tuscani Posted June 3, 2009 Share Posted June 3, 2009 I recieved a pink nammor hose from h-s.com last week with a broken tip... i called them on it immedietly, never got a reply... called on 2 other occasions since... no replies. really sux, but I bought a sexy tip from a local hookah fanatic and it makes me happy in the pants. Link to comment Share on other sites More sharing options...
suddo Posted June 3, 2009 Author Share Posted June 3, 2009 My problem was with h-s.com, too! Thanks, before this I was just wondering if I was unlucky. But I guess it's just the way they roll over there.Still not sure if I should dispute the charges with my credit card company as fraudulent, though. Link to comment Share on other sites More sharing options...
Tuscani Posted June 3, 2009 Share Posted June 3, 2009 yeh idk about disputing... it took them a while to get the order out to me... like a week... I called them on that too and actually was only able to get a call back when I was offering to pay more for shipping... they wante to sharge me like 45 bucks on a friday for next day air and said i wouldnt get it til monday.... lol. Link to comment Share on other sites More sharing options...
ilikemyusername Posted June 3, 2009 Share Posted June 3, 2009 wow, thats shitty. I usually use Mahir over at nazarhookah.com. mostly because he gets his stuff out with the quickness, but also if there is a problem you can call him on the phone number he gives you in the email he sends. that and he's really close to me. However, Mahir is in turkey for a while so second to them.... theres mnhookah.com and hookahcompany.comthat wraps up the 4 vendors i use with the inclusion of hookah-shisha.com, but i think thats who you went through last time. Link to comment Share on other sites More sharing options...
fineout Posted June 3, 2009 Share Posted June 3, 2009 hookahjohn it great, texashookah was good to me, and gothookahs as well but i heard theyve been having some issues. Link to comment Share on other sites More sharing options...
mohinder Posted June 3, 2009 Share Posted June 3, 2009 Hookah John has been good for me, emails going back and forth about a UK order - all my questions were replied to within an hour and my stuff went out next day just as he said it would, tracking number got emailed to me just like he said it would. He's really fast and helpful with enquiries.I've ordered from thehookah as well and they were decent too. Those are the only US vendors I've bought from. Link to comment Share on other sites More sharing options...
mushrat Posted June 3, 2009 Share Posted June 3, 2009 QUOTE (suddo @ Jun 3 2009, 05:56 AM) <{POST_SNAPBACK}>Hey guys, first post, so I'm not sure if this is the right section. I've been lurking for a while.I'm wondering what a good vendor might be. I heard of one particular vendor from a lot of people, and they seemed to have the neatest site with a cool blog and an actual phone number to call, but when I actually needed support from them, it turns out they don't reply to customer messages at all...In fact, after waiting a week and a half for an order to ship, I sent a message asking for the order to be canceled. Instead of any correspondence from them at all, I got an automated shipping confirmation five minutes later. I tried to reply to that, but still no actual human response. Honestly, I'd even just take a, "Sorry, we had a hiccup at the warehouse," over this complete silence.So now I'm kinda bummed that I lost my "favorite" vendor. Does anyone have personal experience with vendors who actually talk to customers when problems come up?Social smoke, Hookah company, hookahjohn, Nazar, all have real phone numbers to talk to real people. Link to comment Share on other sites More sharing options...
Stuie Posted June 3, 2009 Share Posted June 3, 2009 h-s live chat is the easiest way to get a hold of them. never had a problem by phone either. Link to comment Share on other sites More sharing options...
fcbayern Posted June 3, 2009 Share Posted June 3, 2009 Hookahjohn>com is by far the best vendor I have EVER dealt with.. Hookah related or not..Not always the cheapest,but by far the best customer service.. Link to comment Share on other sites More sharing options...
norcalsmoker Posted June 3, 2009 Share Posted June 3, 2009 Hookah-shisha.com always responds to me quickly and sorts out problems very fast. I have ordered from them four or five times.+1 to stuies comment. Live Chat is the easiest way to get ahold of them. Link to comment Share on other sites More sharing options...
mattarios2 Posted June 3, 2009 Share Posted June 3, 2009 QUOTE (fcbayern @ Jun 3 2009, 09:42 AM) <{POST_SNAPBACK}>Hookahjohn>com is by far the best vendor I have EVER dealt with.. Hookah related or not..Not always the cheapest,but by far the best customer service..2nd, can't beat HJ Link to comment Share on other sites More sharing options...
ryno Posted June 3, 2009 Share Posted June 3, 2009 mnhookah.comhookahjohn.comhookahcompany.comPretty much the only 3 I order from, all 3 I've talked to people on the phone, and have never had problems with any of them Link to comment Share on other sites More sharing options...
Zinite Posted June 3, 2009 Share Posted June 3, 2009 Hookah John definitely.Try using H-S live chat if you need help. Link to comment Share on other sites More sharing options...
ammoura1 Posted June 3, 2009 Share Posted June 3, 2009 Thehookah.com is seriously very good. I have been a client for the past 4 years Link to comment Share on other sites More sharing options...
Stuie Posted June 3, 2009 Share Posted June 3, 2009 QUOTE (ammoura1 @ Jun 3 2009, 11:33 AM) <{POST_SNAPBACK}>Thehookah.com is seriously very good. I have been a client for the past 4 yearsnot me.4 orders over several years only one they didn't screw up or send me leaky tobacco was my order of just coals... Link to comment Share on other sites More sharing options...
Stuie Posted June 3, 2009 Share Posted June 3, 2009 HEADLINE:Vendors will screw up your order eventually. No one's perfect, UPS, USPS, and FedEx even less so.We all have bad days too. The real test is if they fix it. properly.Just wait your favorite vendor will mess up an order. They hopefully will make it right. Link to comment Share on other sites More sharing options...
Zyram Posted June 3, 2009 Share Posted June 3, 2009 I really like MNHookah, great bunch of guys over there, always fixed any hiccup without jerking me around. I do however have to gripe at all their tangiers being out of stock for 2 months now =(. I'm probly gonna get one of johns 3 packs here soon, maybe another razan hose, and I'm thinkin about a small hookah so, I'd recommend MNH, Hookah John, Texas Hookah. -Z Link to comment Share on other sites More sharing options...
Ougher Posted June 3, 2009 Share Posted June 3, 2009 i like hookah john, hookahcompany, and HS.com. I actually had the vase of my rotating hookah break a couple days after i got it from HS.com. So i sent them an email and he sorted things out and sent me a new one free of charge. Link to comment Share on other sites More sharing options...
BBKakes Posted June 3, 2009 Share Posted June 3, 2009 HookahJohn has been extremely responsive whenever I've had a question, etc. I tend to just call him and order based on what he is seeing that he has instock. I've never been disappointed. Link to comment Share on other sites More sharing options...
Vladimir Posted June 3, 2009 Share Posted June 3, 2009 Only dealt with HookahCompany so far and they were excellent. They "screwed up" my second order, sending me 200g extra shisha I hadn't paid for . It more than made up for the simple flavor mixup they messed up on (turned my Banana from Nakhla to Fusion). I talked with them and am confident they would have fixed it had it been an issue, but I assured them I was quite happy so it never came up. Link to comment Share on other sites More sharing options...
abdelito14 Posted June 3, 2009 Share Posted June 3, 2009 has anyone ever ordered from hookahlife.com? they have great prices so just wondering?? Link to comment Share on other sites More sharing options...
Sherwood Posted June 3, 2009 Share Posted June 3, 2009 QUOTE (abdelito14 @ Jun 3 2009, 04:23 PM) <{POST_SNAPBACK}>has anyone ever ordered from hookahlife.com? they have great prices so just wondering??Never ordered there, never heard of it, and "great prices" are offputting. Unless they're an importer with a sweet deal, lower prices than our respected vendors means they're cutting something somewhere. Maybe they're cutting overhead, maybe they're cutting service. HC and HJ treat me well enough that I don't bother to look elsewhere.A little search turned this up, however: http://www.hookahforum.com/?showtopic=21544#entry253152 Link to comment Share on other sites More sharing options...
Chaz1337 Posted June 3, 2009 Share Posted June 3, 2009 H-S hasnt disappointed me yet. Link to comment Share on other sites More sharing options...
Zinite Posted June 3, 2009 Share Posted June 3, 2009 QUOTE (Sherwood @ Jun 3 2009, 03:38 PM) <{POST_SNAPBACK}>QUOTE (abdelito14 @ Jun 3 2009, 04:23 PM) <{POST_SNAPBACK}>has anyone ever ordered from hookahlife.com? they have great prices so just wondering??Never ordered there, never heard of it, and "great prices" are offputting. Unless they're an importer with a sweet deal, lower prices than our respected vendors means they're cutting something somewhere. Maybe they're cutting overhead, maybe they're cutting service. HC and HJ treat me well enough that I don't bother to look elsewhere.A little search turned this up, however: http://www.hookahforum.com/?showtopic=21544#entry253152I've never had problems with Hookah Life. They post on the forums every once in awhile. Good people. Link to comment Share on other sites More sharing options...
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