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Should I Complain?


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gaskets are kinda important and you paid for them. i wouldn't complain persay but I'd let them know and get it taken care of.

If you had purchased it in person would you have walked out without saying "hey, uhhh, can I have gaskets for this?"
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call them, ask for it...most likely, they'll send it to you. there's no excuse for paying for something and not receiving it.

unless it says, does not come with groskets or the 50g freebie...you should complain.
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Just call and take it easy. Those folks there are real nice and they will take care of any issues that may exist. If I am not mistaken the 50g sample was on a "supplies last" thing so if they ran out you get none. They are really good with customer service and will take care of the gaskets for you.
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I'm in the same boat as you with another supplier. I didn't recieve some accessories w/ my hookah (tongs, cleaning brush, the essentials) and it's my first hookah so I didn't feel like buying them so I talked to them and they were very polite and sent them out.
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