fooshie18 Posted April 17, 2006 Share Posted April 17, 2006 ive only used my stargate 3 times and this time for some reason, it seems as though there are small little cracks in the plexiglass . did this happen to anyone else? I ordered from Samir, but when I got it, the bowl was broken and I did not receive any coals as he said it would come with everything I needed to get started. I emailed him about it, but he never replied. I'm kind of bummed about the customer service since it has been 4 days since I emailed him. So back to my original problem- anyone else have these cracks? <a href="http://photobucket.com" target="_blank"><img src="http://img.photobucket.com/ albums/v207/fooshie18/PICT0033.jpg" border="0" alt="Image hosting by Photobucket"></a> <a href="http://photobucket.com" target="_blank"><img src="http://img.photobucket.com/ albums/v207/fooshie18/PICT0032.jpg" border="0" alt="Image hosting by Photobucket"></a> Link to comment Share on other sites More sharing options...
fooshie18 Posted April 17, 2006 Author Share Posted April 17, 2006 oops, here: [img]http://img.photobucket.com/albums/v207/fooshie18/PICT0032.jpg[/img] [img]http://img.photobucket.com/albums/v207/fooshie18/PICT0033.jpg[/img] Link to comment Share on other sites More sharing options...
HookahEnthusiast Posted April 17, 2006 Share Posted April 17, 2006 I own two stargates from samir and taqseem brand and neither one came with cracks like that...im sorry to hear u had a poor experience as far as customer service and quality of product go. Link to comment Share on other sites More sharing options...
Smashraj84 Posted April 17, 2006 Share Posted April 17, 2006 That's disappointing. I'd keep e-mailing him. Link to comment Share on other sites More sharing options...
sunnyD Posted April 17, 2006 Share Posted April 17, 2006 Yeah you gotta call the dude, and send him pictures, so he knows whats up and can better help you out, please mension that ur a girl they'll be extra nice lol Link to comment Share on other sites More sharing options...
ioannisds Posted April 17, 2006 Share Posted April 17, 2006 I have a Stargate as well, but no cracks like that. It looks like the plexiglass has been stressed in some way. Sadly, I don't think I'll be buying another one of Samir's hookahs, as the word around the board seems to be that his customer service is piss poor after he's got your money. I have been lucky enough to have my Stargate arrive and remain in good shape. Link to comment Share on other sites More sharing options...
TaqseemHookahs Posted April 17, 2006 Share Posted April 17, 2006 [b]Dear fooshie18, the broken bowl was sent to you already after the email. We sent you the blue as you request as well. its been few days so you should get it any time now. In your email you only mentioned the broken bowl doing shipment and not this issue in the base. However we are glad to send you a new base. Link to comment Share on other sites More sharing options...
fooshie18 Posted April 17, 2006 Author Share Posted April 17, 2006 Thanks a lot Samir, I really appreciate everything you're doing for me. I'm very sorry I'm being such a hassle, I honestly didn't mean to make a big fuss about it I think you have an excellent company and I love the hookah you sent me. I should have kept into consideration that you have other customers to deal with other than myself and that it was the weekend. Thanks again for your awesome customer service and response, I will definitely refer you to my friends for any hookah needs. Link to comment Share on other sites More sharing options...
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