Overcast Posted October 6, 2009 Share Posted October 6, 2009 I've ordered numerous things online the past few years without an incident, but recently took the plunge and bought my own hookah set-up, and decided to play the field when it came to ordering from online retailers. I bought from 3 retailers: hookah-shisha.com, southsmoke.com, and hookah-hookah.com, and had the three worst experiences I've had thus far in regards to any online ordering.1) Southsmoke sent my 250 gram order of Al Fakher with a manufacturing date from two years ago, and one month from expiring.2) Hookah-Hookah took... five... freaking... days to complete my order, and this is before shipping. Mind you, I paid for two-day shipping.3) Hookah-Shisha sent me a used rotating hookah. After arguing with them, they offered to send me a new stem. After arguing with them until I had to leave for work, they eventually offered me a replacement.Is there a competent, reputable retailer out there? If so, let me know. Link to comment Share on other sites More sharing options...
NIGHTS OF BAGHDAD Posted October 6, 2009 Share Posted October 6, 2009 http://www.hookahjohn.com/main.sc;jsession...26.qscstrfrnt02john's the best in the business, super fast shipping..friendly service, and like ive said many times before he does not sleep unless your happy with your order!! and hes very active on this forum in threads and the chatroom, nothing beats 1 on 1 customer service,also use promo code HF13 for 10% off your order of $45 or more Link to comment Share on other sites More sharing options...
Stuie Posted October 6, 2009 Share Posted October 6, 2009 Southsmoke - That's unusualHookah-Hookah - That's NormalHookah-Shisah - That's very unusual. Next time ask for Scott, Semear, or Chris. Link to comment Share on other sites More sharing options...
SynysterPhoenix Posted October 6, 2009 Share Posted October 6, 2009 I was going to order from Hookahcompany, but decided to go with HookahJohn because I always got great customer service. Ordered some Tangiers today, they were out of stock of 2 of the flavors i wanted, but he took care of that really quickly and professionally. Definately my go to guy when it comes to hookah. Link to comment Share on other sites More sharing options...
Zinite Posted October 6, 2009 Share Posted October 6, 2009 www.hookahjohn.comEvery single order I've sent through has been shipped out the same day (or the first upcoming business day). Never any mistakes either. Link to comment Share on other sites More sharing options...
Tyler Posted October 6, 2009 Share Posted October 6, 2009 www.hookahjohn.com once you go john, you don't go back Link to comment Share on other sites More sharing options...
Overcast Posted October 6, 2009 Author Share Posted October 6, 2009 Thanks for the replies. It's looking like Hookahjohn will be my next attempt.Stuie, Scott is who I spoke to originally. Link to comment Share on other sites More sharing options...
Overcast Posted October 6, 2009 Author Share Posted October 6, 2009 To amend my original post...The order completion e-mail from Hookah-Hookah I received today (5 days after ordering), but what I failed to notice was the tracking number enclosed which indicates the order shipped the following day of my placing the order, so although a tracking number, and order-completion e-mail would've been handy days ago, my original claim isn't as bad as it ended up being. My apologies to Hookah-Hookah. Link to comment Share on other sites More sharing options...
Arcane Posted October 6, 2009 Share Posted October 6, 2009 hookahjohn.com is the best vendor out there...but, if you're placing a massive Nakhla order, nazarhookah.com is great because he usually has a better selection and you get free shipping... Link to comment Share on other sites More sharing options...
hookahsmoker Posted October 6, 2009 Share Posted October 6, 2009 yeah i would agree online retailers have been bad. i order form many different sites, i usually order frm hookah-hookah.com, thehookah.com & socialsmoke.com. they pretty much cover the variety of products I like.your gonna have bad expereiences sometimes, but just find a site that you like and dont care if they make a mistaje every so oftwen.hookah-hookah.com always ships my package out fast, i have received wrong shisha but they let me keep it and send me the correct shisha. i ordered from hookah-shisha.com once and the chafcoal i got was crushed, they told ME to file a claim. ive never ordered from southsmoke, they have same stuff as anyone. ive heard good and bad about hookahjohn.com, i would give them a shot. worst site i bought from was hookahcompany, i got all wrong tobacco and i was promised a replacement and never got it, this was 1 year ago Link to comment Share on other sites More sharing options...
NIGHTS OF BAGHDAD Posted October 6, 2009 Share Posted October 6, 2009 QUOTE (hookahsmoker @ Oct 6 2009, 05:22 PM) <{POST_SNAPBACK}>yeah i would agree online retailers have been bad. i order form many different sites, i usually order frm hookah-hookah.com, thehookah.com & socialsmoke.com. they pretty much cover the variety of products I like.your gonna have bad expereiences sometimes, but just find a site that you like and dont care if they make a mistaje every so oftwen.hookah-hookah.com always ships my package out fast, i have received wrong shisha but they let me keep it and send me the correct shisha. i ordered from hookah-shisha.com once and the chafcoal i got was crushed, they told ME to file a claim. ive never ordered from southsmoke, they have same stuff as anyone. ive heard good and bad about hookahjohn.com, i would give them a shot. worst site i bought from was hookahcompany, i got all wrong tobacco and i was promised a replacement and never got it, this was 1 year agoi seriously would love to hear what bad you've heard of this man, and i really hope you have concrete sources not my friends cousins uncles sister said she heard this type of stuff Link to comment Share on other sites More sharing options...
Pretender85 Posted October 6, 2009 Share Posted October 6, 2009 I've yet to have a major problem with h-s, though the hookah i ordered 2 weeks ago came with the wrong color base...but they sent the proper one to me asap without any problems. hookah-hookah on the other hand completely botched the hookah i ordered from them a couple years back(bent downstem), and had some problems getting it replaced..but that was awhile ago, so i dunno how they've been recently. Link to comment Share on other sites More sharing options...
NIGHTS OF BAGHDAD Posted October 6, 2009 Share Posted October 6, 2009 h-s has done me right many a times Link to comment Share on other sites More sharing options...
JDHarding Posted October 6, 2009 Share Posted October 6, 2009 QUOTE (Overcast @ Oct 5 2009, 09:57 PM) <{POST_SNAPBACK}>I've ordered numerous things online the past few years without an incident, but recently took the plunge and bought my own hookah set-up, and decided to play the field when it came to ordering from online retailers. I bought from 3 retailers: hookah-shisha.com, southsmoke.com, and hookah-hookah.com, and had the three worst experiences I've had thus far in regards to any online ordering.1) Southsmoke sent my 250 gram order of Al Fakher with a manufacturing date from two years ago, and one month from expiring.2) Hookah-Hookah took... five... freaking... days to complete my order, and this is before shipping. Mind you, I paid for two-day shipping.3) Hookah-Shisha sent me a used rotating hookah. After arguing with them, they offered to send me a new stem. After arguing with them until I had to leave for work, they eventually offered me a replacement.Is there a competent, reputable retailer out there? If so, let me know. HookahJohn.com.. we've mentioned him many times as the ultimate retailer, especially for pipes. I mean.. when I ordered my KM Exotica, it got here in like.. 2 days! I was like.. whoa.. that was freakin fast. However, John's shisha orders seem to be slower. I blame Fedex. My shisha order sat in California at Fedex for 2 days before finally getting to Oregon today. It'll be in Washington tomarrow, but sheesh. Talk about sittin on an order for too long. Meanwhile my coals I ordered from him will only take 2 days. Pff. Maybe the shisha is in a bigger box, I dunno.I've had mixed situations with Hookah-Shisha. Some orders are fast, others take forever. It depends on how busy they are. I've ordered from South-Smoke one time and the order took 2 or 3 days to finally ship out.The worse experience I'd had is with hookah1. I bought some Desi Murli, and it took them a week before shipping out. I e-mailed them and they said they were locating to a new warehouse. But future orders were fairly fast. Link to comment Share on other sites More sharing options...
Crys Posted October 6, 2009 Share Posted October 6, 2009 if you're ordering from Hookah-HookahI'd say go to SaharaSmoke.com instead...same products (I believe its the same retailer).....but I've always had great luck with them, I usually get my order 3 days after I place it Link to comment Share on other sites More sharing options...
RingsMaster Posted October 6, 2009 Share Posted October 6, 2009 i have ordered from southsmoke numerous times and have nothing but good things to say about them. idk maybe someone was new or something and messed up give them a call there really cool people and if someone already said to do this or mentioned something and the problem is resolved, i got lazy and didnt feel like reading the whole thread lol Link to comment Share on other sites More sharing options...
no longer welcome Posted October 6, 2009 Share Posted October 6, 2009 QUOTE (NIGHTS OF BAGHDAD @ Oct 6 2009, 02:25 PM) <{POST_SNAPBACK}>QUOTE (hookahsmoker @ Oct 6 2009, 05:22 PM) <{POST_SNAPBACK}>yeah i would agree online retailers have been bad. i order form many different sites, i usually order frm hookah-hookah.com, thehookah.com & socialsmoke.com. they pretty much cover the variety of products I like.your gonna have bad expereiences sometimes, but just find a site that you like and dont care if they make a mistaje every so oftwen.hookah-hookah.com always ships my package out fast, i have received wrong shisha but they let me keep it and send me the correct shisha. i ordered from hookah-shisha.com once and the chafcoal i got was crushed, they told ME to file a claim. ive never ordered from southsmoke, they have same stuff as anyone. ive heard good and bad about hookahjohn.com, i would give them a shot. worst site i bought from was hookahcompany, i got all wrong tobacco and i was promised a replacement and never got it, this was 1 year agoi seriously would love to hear what bad you've heard of this man, and i really hope you have concrete sources not my friends cousins uncles sister said she heard this type of stuffnot to get defensive, i'd like to hear what is bad about hj, maybe i can improve on something, i'll take the criticism. unless it is from 1 place i can think of, hmmm, anyways, feel free to shoot me a pm or email, if it's something wrong with something about my site maybe i can take it as a learning experience, thanks Link to comment Share on other sites More sharing options...
NIGHTS OF BAGHDAD Posted October 6, 2009 Share Posted October 6, 2009 i hope i didnt come off has defensive, but i only really trust 2 sites to order from and john is one of them so i took it has personal when my trusted source name came up like that..no hard feelings although john, i would love it if your site had the option of leaving reviews next to the product.. Link to comment Share on other sites More sharing options...
Arcane Posted October 6, 2009 Share Posted October 6, 2009 QUOTE (NIGHTS OF BAGHDAD @ Oct 6 2009, 12:25 PM) <{POST_SNAPBACK}>QUOTE (hookahsmoker @ Oct 6 2009, 05:22 PM) <{POST_SNAPBACK}>ive heard good and bad about hookahjohn.com, i would give them a shot.i seriously would love to hear what bad you've heard of this man, and i really hope you have concrete sources not my friends cousins uncles sister said she heard this type of stuffyeah...me too. i can't think of anything really bad from John...but, maybe its on another forum or something.and if you're quoting remarks from a banned vendor site, then don't bother posting...a lot of that is probably bs. Link to comment Share on other sites More sharing options...
BBKakes Posted October 7, 2009 Share Posted October 7, 2009 QUOTE (Arcane @ Oct 6 2009, 04:51 PM) <{POST_SNAPBACK}>QUOTE (NIGHTS OF BAGHDAD @ Oct 6 2009, 12:25 PM) <{POST_SNAPBACK}>QUOTE (hookahsmoker @ Oct 6 2009, 05:22 PM) <{POST_SNAPBACK}>ive heard good and bad about hookahjohn.com, i would give them a shot.i seriously would love to hear what bad you've heard of this man, and i really hope you have concrete sources not my friends cousins uncles sister said she heard this type of stuffyeah...me too. i can't think of anything really bad from John...but, maybe its on another forum or something.and if you're quoting remarks from a banned vendor site, then don't bother posting...a lot of that is probably bs.You'd be surprised how many people with single digit post counts seems to have crawled out of the woodwork on all these hookah sites to bad mouth John lately. My advice is to read the reviews. For the most part, these are real customers who have taken the time to do an actual review on the vendor. Link to comment Share on other sites More sharing options...
tranoid no ki Posted October 7, 2009 Share Posted October 7, 2009 I usually order from hookahcompany, I haven't had any issues with them. My first hookah ever was an impulse buy on smoking-hookah.com, was a beginners package, came with alot of shisha, coals, and basically everything I'd need to get started for $100.All that being said, I think I'm going to switch to john, considering all the things I've heard about him and his service/selection, my next order is going to be with john. Link to comment Share on other sites More sharing options...
Chreees Posted October 7, 2009 Share Posted October 7, 2009 I've ordered from four different online vendors: HookahJohn, Hookah-Shisha, HookahCompany, and Southsmoke. HookahJohn is my fav, with fastest shipping and best customer service. Had no problems with Hookah-Shisha or Southsmoke. I just ordered a KM for my friend who didn't have a credit card and his KM came with a hose that had a hole in it and the hookah was filthy- it had dirt caked all inside the stem. He got it cleaned up and it now looks decent. He still needs to polish it up. Still waiting for a response from HookahCompany about his hose issue... He's got it duct-taped for now. But HookahJohn really is the best. He accidentally forgot to put my grommets and second tray in the package with my AF small solid, but he was very quick to resolve the issue. Order from John if you can. Link to comment Share on other sites More sharing options...
Hippo_Master Posted October 7, 2009 Share Posted October 7, 2009 (edited) The only people who I could think would have problems with John are scum anyway. Edited October 7, 2009 by Hippo_Master Link to comment Share on other sites More sharing options...
kudomonster Posted October 7, 2009 Share Posted October 7, 2009 +1 for hookahjohn. Fast shipping and I got a free spare hose! Link to comment Share on other sites More sharing options...
mushrat Posted October 7, 2009 Share Posted October 7, 2009 well, considering 2 of the other forums are run by a guy who doesn't like HF or John, id take a real close look at any reviews posted on them. Link to comment Share on other sites More sharing options...
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