[k] Posted October 25, 2009 Share Posted October 25, 2009 hi all,i recently ordered a few items off www.hookah-shisha.com, paying via credit cardthe site seems to have good reviews, however following the order process, i received a subsequent email (non-auto generated) asking for copies of my credit card and photo ID, which sent red flags through my head.has anyone else purchased from this site?any feedback would be great. at the moment, i'm opting towards canceling the order altogether.thanks in advance Link to comment Share on other sites More sharing options...
Zinite Posted October 25, 2009 Share Posted October 25, 2009 QUOTE ([k] @ Oct 25 2009, 12:45 PM) <{POST_SNAPBACK}>hi all,i recently ordered a few items off www.hookah-shisha.com, paying via credit cardthe site seems to have good reviews, however following the order process, i received a subsequent email (non-auto generated) asking for copies of my credit card and photo ID, which sent red flags through my head.has anyone else purchased from this site?any feedback would be great. at the moment, i'm opting towards canceling the order altogether.thanks in advance Do the following things for us:Make sure you are going to www.hookah-shisha.com and not a knockoff site.Paste the email address that this is coming from.Go to www.hookah-shisha.com, click on Live Chat, tell them your order number and ask if this is coming from them or if it is fraudulent. If it is coming from them, tell them to cancel your order. You should, under no circumstances, send someone a picture of your ID and credit card. Link to comment Share on other sites More sharing options...
mushrat Posted October 25, 2009 Share Posted October 25, 2009 was never a fan of the vendor anyways.and ya, that looks like scam city. Link to comment Share on other sites More sharing options...
NIGHTS OF BAGHDAD Posted October 25, 2009 Share Posted October 25, 2009 make sure its this http://www.hookah-shisha.com/ site..i just placed a order with 2 days ago and they never asked me that..never asked me that in the past eiter.. Link to comment Share on other sites More sharing options...
r1v3th3ad Posted October 25, 2009 Share Posted October 25, 2009 sounds fraudulent. I've ordered dozens of times from them and never had to provide photocopies of my I.D. or debit card Link to comment Share on other sites More sharing options...
[k] Posted October 25, 2009 Author Share Posted October 25, 2009 thanks for the advice guys! i'm usually wary of where i use my credit card, but was desperate for a shisha so gave benefit of doubt >.<the site is: http://www.hookah-shisha.com (which appears to be the same in every regard to the URL/websites above)when i put my order through i received an "Order Confirmation - Order #123456" email from <img id="P___313786680" webimdisplaystyle="inline" style="display: none;"> info@hookah-shisha.comwhich was followed up by a "Receipt from HOOKAH-SHISHA" with the same Order # in the email content, from gateway@linkpt.netthen some time later, email "Additional Verification Needed for Order # 231709" which was the one requesting copies of my cc & ID.. but email addy was the same as the initial one info@hookah-shisha.comNIGHTS OF BAGHDAD: did your inbox look anything like mine?Zinite: Will do, just waiting for Live Help to turn onthanks again guys, much appreciated.. Link to comment Share on other sites More sharing options...
NIGHTS OF BAGHDAD Posted October 25, 2009 Share Posted October 25, 2009 this is what i got the x's i put in instead of my personal infoThank you for your order. Your order number is: 231542Dear xxxxxxWe wanted to let you know that order number xxxxxx that you placed on 10/23/2009 has been processed and will be shipped in roughly one business day or less. Thank you for shopping with Hookah-Shisha.com.This is your order confirmation. Order details are listed below.If you have any questions, please do not hesitate to contact us.Regards,Hookah-Shisha Centralhttp://www.hookah-shisha.com 1-866-HOOKAHS (1-866-466-5247)Billing Information===================xxxxxxxxxxxxxxxxxxShipping Information====================xxxxxxxxxxxxxxxxxxShipping Method: UPS GroundNumber of Packages: 1Discounts/Coupons Used: Hookah Forum DiscountYour earned 49 Reward Points on this purchase, which equals to $0.98ORDER DETAILS UNIT PRICE TOTAL======================================================================QTY 1SKU BTO-N-250-BoxPRODUCT Nakhla 250g (Box) Nakhla 250g:: cappucinoPRICE $9.95 $9.95PRODUCT SUBTOTAL: $9.95QTY 1SKU Misc-HebaDiffuserPRODUCT Heba DiffuserPRICE $9.95 $9.95QTY 1SKU BTO-TON-250gPRODUCT Tonic Shisha 250g Tonic 250g #1:: exotic baklavaPRICE $18.95 $18.95PRODUCT SUBTOTAL: $18.95 Subtotal: $38.85 Less discounts used: (-$6.87) Shipping Charges: $8.61 ===================== Total: $40.59Thank you for shopping at Hookah-Shisha.com. Link to comment Share on other sites More sharing options...
mushrat Posted October 25, 2009 Share Posted October 25, 2009 their live help is on it looks like. Link to comment Share on other sites More sharing options...
no longer welcome Posted October 25, 2009 Share Posted October 25, 2009 Is OP K, from US or international? I ask for this info on many of my international orders to protect from fraud. Link to comment Share on other sites More sharing options...
[k] Posted October 25, 2009 Author Share Posted October 25, 2009 post hookah-shisha.com live chat..apparently as my order was such a large first time order, and an international purchase - the fraud banner started flashing..they have advised that i can black out the middle numbers on the credit card, just showing the first and last 4 digits; and for the photo ID, i can black out any ID numbers.. they just need to match the name with the name on the credit card..thoughts?? Link to comment Share on other sites More sharing options...
NIGHTS OF BAGHDAD Posted October 25, 2009 Share Posted October 25, 2009 QUOTE ([k] @ Oct 25 2009, 04:21 PM) <{POST_SNAPBACK}>post hookah-shisha.com live chat..apparently as my order was such a large first time order, and an international purchase - the fraud banner started flashing..they have advised that i can black out the middle numbers on the credit card, just showing the first and last 4 digits; and for the photo ID, i can black out any ID numbers.. they just need to match the name with the name on the credit card..thoughts??sounds good man..i think it happened a few times to other members Link to comment Share on other sites More sharing options...
Click Posted October 25, 2009 Share Posted October 25, 2009 As long as it's http://www.hookah-shisha.com you should be good.They are just protecting themselves as you are a first time international customer buying a large amount. Link to comment Share on other sites More sharing options...
Emberke202 Posted October 25, 2009 Share Posted October 25, 2009 this is hot they protect themselfs.when i ordered first from them i was asked to send these too. i sent these, and after a couple of emails they sent my stuff so dont worry. Link to comment Share on other sites More sharing options...
[k] Posted October 26, 2009 Author Share Posted October 26, 2009 thanks for your input guys, really appreciate it as soon as the LiveHelp consultant confirmed the additional verification process, my concerns lay more with the idea of sending a detailed documentation of my identity in its entirety over the net.have bit more peace of mind now that i know i can black out some things..!so i guess i'm gonig ahead with this..yay shishas!thanks again guysp.s. JohnHookah - i'm from Australia, so ya international shipping. the shipping actually costs twice the amount of the items! Link to comment Share on other sites More sharing options...
Stuie Posted October 26, 2009 Share Posted October 26, 2009 They are just Covering Their Ass.Large International does send up red flags for sellers. I have been buying from them almost as long as they have had an active site. Never a problem they didn't fix. Link to comment Share on other sites More sharing options...
*sigh* Posted October 26, 2009 Share Posted October 26, 2009 QUOTE (NIGHTS OF BAGHDAD @ Oct 25 2009, 02:25 PM) <{POST_SNAPBACK}>QUOTE ([k] @ Oct 25 2009, 04:21 PM) <{POST_SNAPBACK}>post hookah-shisha.com live chat..apparently as my order was such a large first time order, and an international purchase - the fraud banner started flashing..they have advised that i can black out the middle numbers on the credit card, just showing the first and last 4 digits; and for the photo ID, i can black out any ID numbers.. they just need to match the name with the name on the credit card..thoughts??sounds good man..i think it happened a few times to other membersYa that makes sense then. Almost any company is going to require that with those situations. Link to comment Share on other sites More sharing options...
fillup Posted October 26, 2009 Share Posted October 26, 2009 yea, guess its the international thing. Ive ordered from there plenty of times and have never had any problems. Even got a free box of coals from them when they forgot to send me one Link to comment Share on other sites More sharing options...
arzan87 Posted October 26, 2009 Share Posted October 26, 2009 QUOTE ([k] @ Oct 26 2009, 03:45 AM) <{POST_SNAPBACK}>hi all,i recently ordered a few items off www.hookah-shisha.com, paying via credit cardthe site seems to have good reviews, however following the order process, i received a subsequent email (non-auto generated) asking for copies of my credit card and photo ID, which sent red flags through my head.has anyone else purchased from this site?any feedback would be great. at the moment, i'm opting towards canceling the order altogether.thanks in advance HiyaThey did this to me too, my first order was $400 thought and I'm international (Australia). They were quite legit with it.I emailed them and went on live chat straight away, they said they've gone to look for them, came back in 5 mins and said they were verifying them, and then said order would ship that day. 2 hours later I had the tracking number stating item was recvd at USPS for shipping.. so all in all.. good site.And did I mention the Mya Gyro is awesome! Link to comment Share on other sites More sharing options...
Barnaby Posted October 26, 2009 Share Posted October 26, 2009 I've ordered from them numerous times.. Never an issue.. Link to comment Share on other sites More sharing options...
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