duckah Posted January 12, 2010 Share Posted January 12, 2010 (edited) [font="Trebuchet MS"][size="2"] Hey everyone, it's Elliott here to share my recent experience ordering from John, of [url="http://www.HookahJohn.com"]HookahJohn.com[/url]. This is not a vendor review, but a cause for discussion. I've had issues and would like your advice. [b]TLDR:[/b] Order placed 12/14, KM 2010 hose was damaged. I posted in his vendor thread and John immediately asked me to email him. He offered a Narbish hose at his cost ($12) since he was out of stock of the KM 2010, but later let me know since I was interested in placing another order to try Nakhla Mizo flavors that he would include the Narbish with my order. Order placed 1/6, Narbish is damaged. Thoughts? What resolution should I seek, if any? [b]My Observations:[/b] John ships fast and has great communication. Both orders I've placed were sent out the same day and anytime I've contacted him I've received a response sooner than expected. His orders appear to be well packaged (see the 5th image from my 2nd order; order #4216 arrived in the brown box and order #4536 arrived in the green al fakher box), and the boxes don't appear to be heavily damaged. My concern is that John might be selling damaged product, of course not maliciously and unlikely due to poor packaging. --- [b]Ordered [/b]12/14/09 @ 2:44 ([b]#4216[/b]) [b]Shipped [/b]12/14/09 @ 20:32 [b]Delivered [/b]12/18/09 @ 12:45 Tangiers Small Phunnel [b]15.95[/b] Tangiers Lucid 250g 3 Pack (Horchata, Orange Soda, Melon Blend) [b]47.95[/b] KM 2010 Hose Blue Gold Signature [b]25.99[/b] CH Instant Lite Coal [b]14.99[/b] HF13 [b](10.49)[/b] S&H [b]10.95[/b] Total [b]105.34[/b] [b][img]http://imgur.com/2vT4y.jpg[/img] [/b] [i]Order arrived in bubble wrap with the Tangiers Small Phunnel individually wrapped. The barrel of the hose near the mouthpiece is dented, and my greatest concern is that the hose may be cracked beneath the sheathing. I've used the hose a few times now and don't appear to have any issues. Depending on the angle of the hose it either is indented or appears bent in one direction. The damage is over a small area on an otherwise solid barrel, and could be likened to something being hit by a hammer.[/i] --- [b]Ordered [/b]01/06/10 @ 12:33 ([b]#4536[/b]) [b]Shipped [/b]01/06/10 @ 18:38 [b]Delivered [/b]01/12/10 @ 10:17 Nakhla 250g (Mizo Peach) [b]11.95[/b] Nakhla 250g (Mizo Guava) [b]11.95[/b] Nakhla 250g (Mizo Watermelon) [b]11.95[/b] Bag of 100 Male Plastic Tips [b]4.99[/b] 2x Oyster Forks [b]5.98[/b] HF13 [b](4.68)[/b] S&H [b]10.95[/b] Total [b]53.09[/b] [b][img]http://imgur.com/XkUfc.jpg[/img][/b] [i]The order was surrounded with crinkled brown paper, but the hose is crushed at one point. The damage is over a soft part of the hose and wider than the damage to the KM 2010 hose, it could be likened to someone stomping on it with their heel. [b]EDIT:[/b] to clarify the pictures of the two boxes; the brown box is from my first order, the green al fakher box is from my second order.[/i] [/size][/font] Edited January 12, 2010 by duckah Link to comment Share on other sites More sharing options...
Chreees Posted January 12, 2010 Share Posted January 12, 2010 Wait, so you got a $12 Narbish that is known to be defective to replace a 2010 hose that you paid $25.99 for? Um... I'd be asking to get a 2010 hose repalcement when they get back in stock... Link to comment Share on other sites More sharing options...
Victim026 Posted January 12, 2010 Share Posted January 12, 2010 [quote name='INCUBUSRATM' date='12 January 2010 - 02:22 PM' timestamp='1263327750' post='444802'] Wait, so you got a $12 Narbish that is known to be defective to replace a 2010 hose that you paid $25.99 for? Um... I'd be asking to get a 2010 hose repalcement when they get back in stock... [/quote] Execept the 2010 is a handmade product that may not be defective at all, and its not like he had to return the 2010, he's got two hoses now. I would leave things at that and go on your merry way my friend, john has already given you quite the deal to replace a product that could have just been made that way, if it functions and doesn't leak it's not broken. Link to comment Share on other sites More sharing options...
GeorgieHC Posted January 12, 2010 Share Posted January 12, 2010 The KM hose damage is minimal and pretty much all Egyptian products even KM are going to have cosmetic blemishes. It is not acceptable when you pay top dollar you should be taken care of if the product is defective. The Narb looks like shipping damage he needs to send you a new one and he should file a claim with his shipping company to be reimbursed for the damage and shipping costs. Just my 2 cents. Link to comment Share on other sites More sharing options...
Chreees Posted January 12, 2010 Share Posted January 12, 2010 Well, I just looked at the post and saw where he said the 2010 smokes fine... Really in the pics the dent in the 2010 doesn't look that bad. And since it smokes fine I don't really see what the problem is. Victim, you're right- they're handmade, just like the Narbish. The replacement Narbish IS defective for sure though- that gash in the hose looks pretty bad. Elliot, I think you should just ask John to send you another $12 Narbish, one without any gashes in the hose part, or you should just accept what you've got now. Link to comment Share on other sites More sharing options...
wpw36 Posted January 12, 2010 Share Posted January 12, 2010 ok so you are calling a hose that is handmade and the handle isn't perfectly straight busted? is it still airtight? is there a hole in it? cuz i don't see one, just use it if it works and if there is a small dent shoot john an email so he knows how not to pack it next time. and if it is just the hose that is dented run a metal coat hanger in it and pop it out Link to comment Share on other sites More sharing options...
duckah Posted January 12, 2010 Author Share Posted January 12, 2010 Thanks for all the input so far. I honestly feel that the damage to the KM 2010 is worse than the pictures make it out to be, and was initially beyond pleased by John's willingness to send me a Narbish. I also never had to send anything back, so I have a KM 2010 with a significant dent that could possibly be cracked or worse than it appears, but for the time being smokes fine. I have not used the Narbish yet, and the mouthpiece is still secured to the hose. Link to comment Share on other sites More sharing options...
hookah hippie Posted January 12, 2010 Share Posted January 12, 2010 Well if the KM hose doesn't have a leak then I would continue to use it. I would however ask for a replacement of the damaged narbish hose Link to comment Share on other sites More sharing options...
delSol_si Posted January 12, 2010 Share Posted January 12, 2010 i would like to point out that the 2010 KM is probably not cracked...i tore apart one of my KM hoses awhile back and it was rolled up recycled paper for the handle and paper doesnt crack. id check the 2010 for leaks. im not voicing my opinion on waht i would do b/c i would have to see the hoses in person and i don't know what i would do to be honest. 1 Link to comment Share on other sites More sharing options...
antouwan Posted January 12, 2010 Share Posted January 12, 2010 i don't believe egyptians know what quality control is. i probably would not have asked for a replacement of the 2010 hose BUT since you did pay 12 bucks for the narb and it showed up like that, he should DEFINITELY replace that at no cost to you. i seriously doubt he realized that either one was damaged. the damage on the 2010 appears only noticeable to someone who is either closely inspecting it or notices it while smoking, not something bad enough to notice while one is shoving it in a box. no. 2: i think we all know the way the narbs are packaged, coiled up in a plastic bag. with that much hose next to each other, i seriously doubt he saw them. i know john does spot checks on those narbs, but it just isn't practical for him to meticulously inspect every piece. i'm sure he'll replace the narb. Link to comment Share on other sites More sharing options...
seefoodlover Posted January 12, 2010 Share Posted January 12, 2010 I had a similar problem, only with hookahcompany, the hose that came with the hookah was rusted out for some reason? Lots of black flecks coming into my mouth whenever I took a drag... Wrote them and they are sending me a new hose Link to comment Share on other sites More sharing options...
Sonthert Posted January 12, 2010 Share Posted January 12, 2010 That damage is consistent with shipping/warehouse damage. It was likely fine when it came over and got damaged between there and when it got to John. It could have even been damaged by UPS or FedEx or whatnot. Link to comment Share on other sites More sharing options...
Victim026 Posted January 12, 2010 Share Posted January 12, 2010 I'm slightly curious about the Narbish now that you made the comment that the mouthpiece was still secure, which leads me to believe that you have one with a glued in mouthpiece. The glued in mouthpieces haven't been used since V1, the current V3 has a detachable mouthpiece, so he may have sent you one of the original old hoses. Link to comment Share on other sites More sharing options...
no longer welcome Posted January 12, 2010 Share Posted January 12, 2010 hi duckah, we still need to resolve this, first the replacement narb should have taken care of our issue but the one you got looks like someone literally bit it. idk if it's v1 or v3, I can't remember but there is 1 easy way to know, if it has a sticker on the hose near the end that goes into the pipe and it says NARBISH on it you got a v3. With that said not all v1's are completely defective. i have thrown away the ones that are obviously defective and kept the decent to good ones for sale. as others have said the 2010 isn't that bad but i wanted to do something to make things right like comp a narb. it's just a shame that the narb was that bad. email me to straighten it out, i will work on better packaging, i just recycle once in awhile. definitely hope to keep your orders coming. John Link to comment Share on other sites More sharing options...
mushrat Posted January 12, 2010 Share Posted January 12, 2010 This topic is being closed as john os working with the guy. Link to comment Share on other sites More sharing options...
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