lumpypoptarts Posted February 3, 2010 Share Posted February 3, 2010 First off, sorry if I posted this in the wrong place, this is my first post here. Does anyone have experience buying from hookah hub? I put in my order on jan 22 and today is the third and my order status still says processed. Does anyone know if the status is supposed to switch to shipped when it leaves? I'm starting to get anxious Link to comment Share on other sites More sharing options...
Guest Cheng Posted February 3, 2010 Share Posted February 3, 2010 Anything Hookah related can be posted in here I have not used this place, but im sure someone else will be along shortly to help you out. [url="http://www.hookahforum.com/index.php?app=core&module=search&do=quick_search&search_filter_app[forums]=1"]A[/url]lso try using the search function on the top right, just punch in "hookahhub" and you will see quite a few posts Link to comment Share on other sites More sharing options...
lumpypoptarts Posted February 3, 2010 Author Share Posted February 3, 2010 Seems like quite a few people have problems with shipping. Bummer. Thanks for the help cheng. If anyone has had this problem or has any ideas I'm open to suggestion Link to comment Share on other sites More sharing options...
hookah hippie Posted February 3, 2010 Share Posted February 3, 2010 if i were you i would call if no helpful response then i would call my cc company Link to comment Share on other sites More sharing options...
Guest Cheng Posted February 3, 2010 Share Posted February 3, 2010 [quote name='lumpypoptarts' date='03 February 2010 - 10:38 AM' timestamp='1265193533' post='449438'] Seems like quite a few people have problems with shipping. Bummer. Thanks for the help cheng. If anyone has had this problem or has any ideas I'm open to suggestion [/quote] No probs, Im here to help, make jokes and mess about I would call them and ask "where the hell is my shit?" Threaten to cancel your order, you may get freebies. But since your order is still processed, then I think you need to switch to a more reliable vendor such as hookahjohn.com or thehookah.com Give em a call, tell them they are a bunch of chimps working in a warehouse and that your not happy. Hope you sort your problem out buddy Link to comment Share on other sites More sharing options...
lumpypoptarts Posted February 3, 2010 Author Share Posted February 3, 2010 Wow one look at thehookah.com and I want to try to buy another hookah. Wish I knew about it before. Link to comment Share on other sites More sharing options...
Stuie Posted February 3, 2010 Share Posted February 3, 2010 Hookah Hub looks like a Sahara Smoke Reseller. There are a few sites out there like that, completely different each one, but they sell Sahara Smoke's entire catalog and only their catalog. There's a number on the home page... call and call and yell an yell until your package arrives on your doorstep. Link to comment Share on other sites More sharing options...
lumpypoptarts Posted February 3, 2010 Author Share Posted February 3, 2010 I put in a ticket and called they said it might be because all of their small stems were on back order. I ordered a 21 inch, is that considered a small hookah? Link to comment Share on other sites More sharing options...
Stuie Posted February 3, 2010 Share Posted February 3, 2010 [quote name='lumpypoptarts' date='03 February 2010 - 02:18 PM' timestamp='1265228286' post='449527'] I put in a ticket and called they said it might be because all of their small stems were on back order. I ordered a 21 inch, is that considered a small hookah? [/quote] Yes it is. Proves my theory, they don't have stock on hand, just a site. I would avoid sites like that in the future, easier to deal with the people directly. Link to comment Share on other sites More sharing options...
Guest Cheng Posted February 3, 2010 Share Posted February 3, 2010 Cancel the order if its not shipped yet. Buy from a good one Link to comment Share on other sites More sharing options...
lumpypoptarts Posted February 3, 2010 Author Share Posted February 3, 2010 [quote name='Cheng' date='03 February 2010 - 02:04 PM' timestamp='1265231070' post='449540'] Cancel the order if its not shipped yet. Buy from a good one [/quote] They made sure to charge my credit card as soon as I ordered. Or else I would :/ Link to comment Share on other sites More sharing options...
Victim026 Posted February 3, 2010 Share Posted February 3, 2010 [quote name='lumpypoptarts' date='03 February 2010 - 03:47 PM' timestamp='1265233625' post='449545'] [quote name='Cheng' date='03 February 2010 - 02:04 PM' timestamp='1265231070' post='449540'] Cancel the order if its not shipped yet. Buy from a good one [/quote] They made sure to charge my credit card as soon as I ordered. Or else I would :/ [/quote] Cancel it and get the refund..... Link to comment Share on other sites More sharing options...
lumpypoptarts Posted February 3, 2010 Author Share Posted February 3, 2010 Cancellations requested before shipment will be issued a full refund less a 10% restocking fee. Cancellations requested after shipment will be issued a full refund less a 10% restocking fee and less any/all shipping charges. The reason for the 10% restocking fee is quite simple; when you place an order on our site we pay our payment processor a fee. This same fee also applies when we refund your money. Therefore we pay our payment processor for both your original order and your refund. If they would just send me a damn hookah I would be fine. I'm definitely not buying from them again. Link to comment Share on other sites More sharing options...
Skoozle Posted February 3, 2010 Share Posted February 3, 2010 That's a crappy way to start off down the hookah trail. Hopefuly things will improve for you. There is tons of good info on hookahforum; check around if you're not sure about something. Happy smoking when you get your pipe. Link to comment Share on other sites More sharing options...
Chreees Posted February 4, 2010 Share Posted February 4, 2010 [quote name='lumpypoptarts' date='03 February 2010 - 05:19 PM' timestamp='1265239141' post='449557'] Cancellations requested before shipment will be issued a full refund less a 10% restocking fee. Cancellations requested after shipment will be issued a full refund less a 10% restocking fee and less any/all shipping charges. The reason for the 10% restocking fee is quite simple; when you place an order on our site we pay our payment processor a fee. This same fee also applies when we refund your money. Therefore we pay our payment processor for both your original order and your refund. If they would just send me a damn hookah I would be fine. I'm definitely not buying from them again. [/quote] Sounds to me like they know exactly what they're doing... Definitely don't ever buy from the scammers ever again. Link to comment Share on other sites More sharing options...
Amn_sinclair Posted February 4, 2010 Share Posted February 4, 2010 man i feel you on this issue.... im still waiting on an order i placed before the 15th of jan... only problem is he already took it to the post office and its getting sent space available so not much i can do... last time i use free shipping when getting a hookah Link to comment Share on other sites More sharing options...
lumpypoptarts Posted February 4, 2010 Author Share Posted February 4, 2010 So I've called twice so far and talked to the same guy. He said he'd get it shipped today or tomorrow or he'd cancel it for me and take off all the shipping charges. He seemed pretty cool about everything but I'm still going to buy from other sites from now on. Link to comment Share on other sites More sharing options...
Guest Cheng Posted February 4, 2010 Share Posted February 4, 2010 Take off shipping charges? As in not charge you 10% for that dumb ass restock charge? If yes then Cancel it, I bet you will get your stuff from another vendor before you get a tracking number from these jokers.... Link to comment Share on other sites More sharing options...
chinamon Posted February 4, 2010 Share Posted February 4, 2010 all their restocking fees and whatever is if you cancel your order through them. call your credit card company and file a charge-back. you will get your full refund. Link to comment Share on other sites More sharing options...
Guest Cheng Posted February 4, 2010 Share Posted February 4, 2010 [quote name='chinamon' date='04 February 2010 - 08:27 PM' timestamp='1265315270' post='449731'] all their restocking fees and whatever is if you cancel your order through them. call your credit card company and file a charge-back. you will get your full refund. [/quote] I heard something about this before, do it Link to comment Share on other sites More sharing options...
lumpypoptarts Posted February 5, 2010 Author Share Posted February 5, 2010 after a few calls I finally got a confirmation number. It should be here in a few days Excited for my first hookah! Link to comment Share on other sites More sharing options...
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