Morphine7399 Posted July 22, 2006 Share Posted July 22, 2006 Last night I placed an order at the hookahhub website for the hookah hookah shisha sampler and some coals (using the hookahforum discount and all). Today however, I checked my bank statement and they had ended up charging me around $10 extra for my order. I mean you might think it's just 10 bucks but when you are putting yourself though college like I am currently, it all adds up. I am yet to hear back from them as I do not believe they are open on the weekends but I was wondering if anyone else has any input or similar problems with this website? Link to comment Share on other sites More sharing options...
ioannisds Posted July 22, 2006 Share Posted July 22, 2006 [quote name='Morphine7399']<P style="MARGIN: 0in 0in 0pt" ="Msonormal"><FONT face="Times New Roman" color=#40403c size=3>Last night I placed an order at the hookahhub website for the hookah hookah shisha sampler and some coals (using the hookahforum discount and all). Today however, I checked my bank statement and they had ended up charging me around $10 extra for my order. I mean you might think it's just 10 bucks but when you are putting yourself though college like I am currently, it all adds up. I am yet to hear back from them as I do not believe they are open on the weekends but I was wondering if anyone else has any input or similar problems with this website?[/quote] Hey, I hear ya. $10 is $10. Is it $10 more than the total you got on your confirmation e-mail? I have never ordered from them, but I don't remember ever hearing anything bad about their company. I am sure they will straighten things out for you if they did in fact make a mistake. Link to comment Share on other sites More sharing options...
dikydave Posted July 22, 2006 Share Posted July 22, 2006 pfft, we'll get em straightened out, nobody messes with a forum member. round up the posse boys! Link to comment Share on other sites More sharing options...
MrGuy Posted July 22, 2006 Share Posted July 22, 2006 Let's do 'em over man!! Me and my pertrol bombs are ready, just show us where he lives!! Seriously though, if i remember rightly, someone had a problem because HH over charged on shipping and they posted a thread, and later, HH offered to refund them the shipping and send them some free shisha (i think it was HH) Link to comment Share on other sites More sharing options...
Sonthert Posted July 22, 2006 Share Posted July 22, 2006 Hu hu ha hu ha.Who you want I should mash? Link to comment Share on other sites More sharing options...
DizzyGuy Posted July 23, 2006 Share Posted July 23, 2006 Can I set something on fire? I like fire Link to comment Share on other sites More sharing options...
ioannisds Posted July 23, 2006 Share Posted July 23, 2006 I say we send Sloth after 'em...[img]http://www.dizzybint.com/80sMemories/Movies/goonies3.gif[/img] Link to comment Share on other sites More sharing options...
Sonthert Posted July 23, 2006 Share Posted July 23, 2006 Fire. Like fire. Burn eyes out. Link to comment Share on other sites More sharing options...
MrGuy Posted July 24, 2006 Share Posted July 24, 2006 just curious as to if you've sorted this problem out yet? Link to comment Share on other sites More sharing options...
former vendor 2 Posted July 24, 2006 Share Posted July 24, 2006 [color=#000000]Morphine7399, Link to comment Share on other sites More sharing options...
Sonthert Posted July 24, 2006 Share Posted July 24, 2006 Look! Not only was Jason's answer educational, it answered the question well and politely addressed the customer's concerns. Well done! Link to comment Share on other sites More sharing options...
former vendor 2 Posted July 24, 2006 Share Posted July 24, 2006 I want to totally alleviate any concerns any of you may have. I’m so confident that this is NOT a permanent charge; only temporary, that we'll refund 100% of your money and let you keep your order 100% FREE if you ever find a permanent over-charge due to this issue. In addition we have just contacted our processor once again and asked them what can be done; if anything, to fix this issue once and for all. We’ll update all of you with their reply. Please let me know if I can assist you further.Jason SprattPresident Link to comment Share on other sites More sharing options...
DizzyGuy Posted July 25, 2006 Share Posted July 25, 2006 Nicely done, Jason. Link to comment Share on other sites More sharing options...
ghostofdavid Posted July 25, 2006 Share Posted July 25, 2006 Many gas stations block out between 10 and 50 dollars for a single debit/credit card transaction. Link to comment Share on other sites More sharing options...
former vendor 2 Posted July 25, 2006 Share Posted July 25, 2006 First allow me to say thank you for bringing this issue up in the forum. After 2+ years of complaining to our credit card processor they have finally removed this temporary charge from all Hookah Hub transactions permanently. We showed them this post and it seems to have done the trick to convince them to remove what they called the “over lift” from our account. I would like to show my appreciation to you by giving you a 10% off coupon on everything in our store! This is a limited time offer valid until the end of this month (July 31) and for the first 50 customers! Simply enter the following code into the “Discount Coupon” area when checking out. Coupon code= “hf.com.10” . Thanks again for all your help and please let me know if I can assist you further. Jason Spratt - President Link to comment Share on other sites More sharing options...
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