Logan84 Posted April 6, 2012 Share Posted April 6, 2012 I ordered a hookah from premiumhookah.com and have had trouble logging in and cannot reach customer service. Beginning to feel screwed over. Has anyone used this site or even heard of it?? Link to comment Share on other sites More sharing options...
vendetta_revived Posted April 6, 2012 Share Posted April 6, 2012 Never heard of them man. Sorry to hear about your condition. How much time has it been and what did you order? link? I don't mean to demoralize you, but I just looked at their website, and everything they carry is just chinese, bad quality stuff. Their "About us" section is such a joke it made me laugh. I mean, this? [img]http://img813.imageshack.us/img813/7450/premiumhookah.png[/img] I hope you get your money back / get the stuff you ordered, but my advice is to stay clear of them in the future. There are many great online vendors from whom you can order quality stuff and not run into these problems. Just look around on the forum. Link to comment Share on other sites More sharing options...
Logan84 Posted April 6, 2012 Author Share Posted April 6, 2012 Yeah... Yeah.... haha I didn't check the about us till afterwards. Had I seen it before I wouldn't have ordered from them. I'm new to hookah, so I'm not too familiar with what is good quality and what is not. I did alot of looking around for hookahs/prices on my own before buying, but should have checked forums instead. I ordered like 3 days ago, so it's not a big deal yet, but today I just started trying to check the order status and started getting worried when I couldn't find any info on them. Thanks for the input! For my next purchase I will search the forums for good reviews on products/websites. Link to comment Share on other sites More sharing options...
vendetta_revived Posted April 6, 2012 Share Posted April 6, 2012 (edited) Well I certainly hope the vendor makes good on your deal this time. It sucks when you pay for something and realize you got conned, so I hope you don't have to go through it. And don't worry. We all start somewhere and all have to go through a learning curve, but whenever you do decide to order, ask here (before ordering of course). The people here definitely know their stuff and will help you get something you will cherish for a long time. Edited April 6, 2012 by vendetta_revived Link to comment Share on other sites More sharing options...
Pavo21 Posted April 7, 2012 Share Posted April 7, 2012 thats a bummer man yah before you ever order online just look for something online for some vendor reviews we got a lot here Link to comment Share on other sites More sharing options...
Stuie Posted April 7, 2012 Share Posted April 7, 2012 Check reviews of vendors on here before buying again. Another good rule of thumb, if they don't have a phone number listed on their site, don't order from them. Link to comment Share on other sites More sharing options...
Logan84 Posted April 8, 2012 Author Share Posted April 8, 2012 Right on. Thanks for the help. I'll review the forum and if I have any questions that I can't find answers to I'll post it. Might as well begin the search for a new hookah.... there is still no charge on my card from premiumhookah... I have a feeling they'll wait a few weeks or months till I forget all about them, then charge a few thousand bucks to me Then I'll have to post and let ya'll know how "No Hassle" Capital One really is Link to comment Share on other sites More sharing options...
vendetta_revived Posted April 8, 2012 Share Posted April 8, 2012 I am not sure how these things work, since I've never had to do it, but isn't there any way for you to contact your bank beforehand and give them the details so that when that vendor tries to charge you, the bank can stop it? Link to comment Share on other sites More sharing options...
Logan84 Posted April 9, 2012 Author Share Posted April 9, 2012 I used my Capital One card, so I messaged them and they said since I gave the vendor permission to charge me, they can't stop them. However, if I contact the vendor (which I have tried to do through email, with no reply) and ask them not to charge me, I can dispute the charge through Capital one. Also, they said if there are any unauthorized charges to my card they will take care of it for me. Link to comment Share on other sites More sharing options...
r1v3th3ad Posted April 9, 2012 Share Posted April 9, 2012 sorry to hear about your experience for online ordering, check our vendor review section, it is very helpful. also for picking out a good pipe, look at egyptians, syrians, turkish, lebanese, or MYA(the only good chinese made pipe)...I personally love Egyptian pipes like Magdy Zidan and Khalil Mamoon, even the lower end models like they have at hookah-shisha.com arent too bad Link to comment Share on other sites More sharing options...
TheScotsman Posted April 14, 2012 Share Posted April 14, 2012 Looking like same person/persons also "run" T.S.M. Imports. pipes, coals, but no Mu'assel - not very useful, are they? Gotta be afraid of wankers that have damn-near clone pages under several names. Link to comment Share on other sites More sharing options...
mushrat Posted April 14, 2012 Share Posted April 14, 2012 The clone pages are pretty common actually. Even some of the big names do it for additional search engine traffic. Link to comment Share on other sites More sharing options...
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