ndsudma Posted August 25, 2006 Share Posted August 25, 2006 Greetings all...Well, based on all the positive reviews, I picked up a Mya QT. Unfortunately, when I added water to the base for the first time, I heard a *crack* like ice breaking. Sure enough - a fracture on the inside bottom of the base. Apparently, the water I added was too cold (refrigerator temperature). Tonight, I tried again, and decided to put the base (starting at room temperature again) in the fridge for a while before adding the water. When I took the base out of the fridge, I found another crack in a different spot - bigger and longer - running through most of the side of the base. This base is pretty much wrecked, and I have to say, I'm really surprised. My cheap Egyptian hookah was able to deal with a little cold water. I can only imagine what would have happened if I had put the base in the freezer!So...does anyone know where to pick up a replacement base? I've poked around the online retailers I know, and see other replacement styles, but nothing in a QT.Thanks! Link to comment Share on other sites More sharing options...
malakas Posted August 25, 2006 Share Posted August 25, 2006 Call up Mahmoud at myasaray and explain what happened. He might hook you up with a brand new base free of charge. Mya is renowned for supreme customer service. Link to comment Share on other sites More sharing options...
EvansLight Posted August 25, 2006 Share Posted August 25, 2006 hmmm i dont know of any you can get a replacment. Also try contacing whoever you bought it from. It should have handeled cold water. I put ice water in my base each time, and thats while its room temprature. Ive also placed my base in the freezer, along with my stem for an even cooler smoke.But ive never had this problem. And i dont know of anywhere you can get a replacment for it, short of contacting MyaSaray directly. Link to comment Share on other sites More sharing options...
unleashtheclown Posted August 25, 2006 Share Posted August 25, 2006 definitely call them, I wouldnt be surprised if he sends u a new one. He replaced my stem on my 31" for free, really nice guy. Link to comment Share on other sites More sharing options...
SanguineSolitude Posted August 25, 2006 Share Posted August 25, 2006 must have been too cold water into warm/hot glass. i usually put ice in my base first (not qt too small) and then add the water. im not sure why yours would crack like that though. Link to comment Share on other sites More sharing options...
Lukasa Posted August 25, 2006 Share Posted August 25, 2006 If it was a straight-up defective base. i.e you didnt drop it or expose it to DRASTIC temperature change (freezer to boiling water) Then I would expect MyaSaray to compensate you somehow. I have never dealt with them personally, but I've seen nothing but praise coming from these forums. Link to comment Share on other sites More sharing options...
ndsudma Posted August 25, 2006 Author Share Posted August 25, 2006 Wow...[i]Dear MYA SARAY Customer[/i][i]A QT Glass Replacement was shipped on August 25, 2006 with UPS.[/i] ....add another more-than-satisfied MYA customer! Link to comment Share on other sites More sharing options...
malakas Posted August 25, 2006 Share Posted August 25, 2006 That Mahmoud and the people down at MYA SARAY....their dedication to the craft really brings a tear to my eye. Link to comment Share on other sites More sharing options...
web250 Posted August 25, 2006 Share Posted August 25, 2006 Nice to hear MYA Saray has such excellent service.You clearly had a defective vase Link to comment Share on other sites More sharing options...
ghostofdavid Posted August 25, 2006 Share Posted August 25, 2006 I should work for Mya. Link to comment Share on other sites More sharing options...
unleashtheclown Posted August 25, 2006 Share Posted August 25, 2006 , arent You glad you bought a mya now? Link to comment Share on other sites More sharing options...
THE NAMELESS Posted August 26, 2006 Share Posted August 26, 2006 Another problem solved by the great people at Mya Saray. Link to comment Share on other sites More sharing options...
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