Urloc Posted August 24, 2012 Share Posted August 24, 2012 Nargile store review. Nargile store scam. (The above are for google purposes). This is my sad experience with nargilestore.com. I ordered the most expensive hookah they have, the Osmanli. 1) They charged me VAT when they should not, I had to complain for them to refund it to me. 2) They asked me for more money for shipping AFTER having the credit card money, I paid. 3) They say it takes like 14-18 days for shipping, it took 28. 4) The vase arrived broken and did not send the wind cover and tweezers. They say they are not responsible for shipping and won't take care of anything. They say i should pay for the shipping of the broken product to Turkey and the shipping back of the new product to Thailand (Which is more expensive than the product itself). Also they threaten me that if i don't do that they won't even send me the wind cover and tweezers. I have filed a chargeback from MB and will file a complaint at mastercard so that these scammers are removed from their vendor list. Also, if you are thinking of buying at this store, I suggest you don't. Link to comment Share on other sites More sharing options...
vendetta_revived Posted August 24, 2012 Share Posted August 24, 2012 Wow man! That totally blows! I am sorry you had to go through that experience man. Can't believe that they just took your money and scammed you like that! Link to comment Share on other sites More sharing options...
Chreees Posted August 24, 2012 Share Posted August 24, 2012 Balls. This really sucks. I can't believe they treated you like that. Well, I guess I can... some people don't know what good customer service is. Now because of their actions, they not only lost you as a customer, but many others that would have ordered from them, but have now seen this thread and will think twice. Good looking out for your fellow hookah smoking friends, and sorry this happened to you. I was really hoping they had improved their site and it would have been easier for people from all over the globe to order from them, not just rely on ordering from the sites that have taken the time and effort of importing them (NazarHookah and 5StarHookah). I'm interested to see what Hassouni thinks of this situation, as I know he has ordered from NargileStore.com many times before and hasn't had issues, besides them sending the wrong hookah one time, but they were good to him and fixed it in a reasonable manner (I ended up buying the accidentally shipped hookah from Hass and he was able to reorder the right one, but at a discounted price I believe). As for replacing your vase and getting the tongs and windcover without having to deal with NargileStore anymore, I dunno. Maybe contact 5StarHookah and NazarHookah and explain your situation and they might have the items for you. Either way... balls, man. Balls. Link to comment Share on other sites More sharing options...
mattarios2 Posted August 24, 2012 Share Posted August 24, 2012 interesting ... everyone I have ever spoken to about them said they are great. I think my gf is ordering me a couple stems and 1 vase for my bday, we will see :-/ Link to comment Share on other sites More sharing options...
Rani Posted August 24, 2012 Share Posted August 24, 2012 I've always been edgy about ordering direct internationally unless there's some kind of interface like eBay for extra security in case something goes wrong. However.... I will say that places like the Nargile Store are relatively small, and although Turkey is fairly stable at the moment, the entire region is undergoing change. That's got to effect service, shipping, etc. It's hard enough to run a business without the added pressure of being in the middle of a region in turmoil. That doesn't mean they should get a free pass on terrible customer service, but it may explain why they've apparently gone from okay to a problem. I love the pipes I see on their website, but I guess until things straighten up, we're better off asking our domestic vendors to add a specific model to their next large shipment rather than order direct. I'm sorry this happened to you. We all hate hearing somebody got shafted. 'Rani Link to comment Share on other sites More sharing options...
KasbahBazaar Posted August 24, 2012 Share Posted August 24, 2012 Hassaan has some rapport with the Owner I believe, so maybe he can help intermediate a resolution? Interested to hear him chime in. Link to comment Share on other sites More sharing options...
Urloc Posted August 24, 2012 Author Share Posted August 24, 2012 Well, if they do not fix this correctly i will report to Moneybookers, the issuers of my card. Actually I already warned the VIP department about this and they are very cooperative. Link to comment Share on other sites More sharing options...
Urloc Posted August 24, 2012 Author Share Posted August 24, 2012 [quote name='KasbahBazaar' timestamp='1345823616' post='554968'] Hassaan has some rapport with the Owner I believe, so maybe he can help intermediate a resolution? Interested to hear him chime in. [/quote] I also proposed them to place another order for some shisha, bowls and hose so that they can place the items in the same package... I understand it is not their fault the vase to be broken so that they see I am also cooperative. Link to comment Share on other sites More sharing options...
doug5551 Posted August 24, 2012 Share Posted August 24, 2012 Thanks for the update. I was planning on ordering from them, but will not until this is resolved. Link to comment Share on other sites More sharing options...
Hassouni Posted August 24, 2012 Share Posted August 24, 2012 I don't know what to say. For VAT, I've always had to tell them to take it off before finalizing the order. As for asking for more money, I'm not sure what that's about - though I'm sure nobody has ever ordered from Thailand so maybe they miscalculated the actual shipping cost. As for shipping time, that's not unusual. My first order took the better part of a month - a lot of it was time in customs, both in Turkey and at my end. As for broken glass, there's not much they can do about that, though they ought to send you a new one. The only thing that really stands out as odd is the no windcover/tongs thing. As other have said, I've had very good results with them, even the one time they screwed up, so I'm sorry to hear this. E-commerce in Turkey has never been geared for international business, so they made a big step out when they upgraded their site and its functionality. I don't know if they insured the package or not, but you should certainly be sent a windcover and tongs free of charge, and possibly new glass. Your idea of ordering hoses and bowls is a good one, as a compromise. PS, they won't sell tobacco overseas. Link to comment Share on other sites More sharing options...
Hassouni Posted August 24, 2012 Share Posted August 24, 2012 By the way, can I ask how much the initial shipping charge was and how much they asked for later? For the US, that one costs $143 just in shipping, I imagine to Thailand it's much more (by comparison, when I lived in Lebanon, shipping was alot more to Lebanon than the UK, despite Lebanon being that much closer. I suspect countries with stronger trade relations have better rates). Link to comment Share on other sites More sharing options...
Urloc Posted August 25, 2012 Author Share Posted August 25, 2012 [quote name='Hassouni' timestamp='1345841371' post='554984'] By the way, can I ask how much the initial shipping charge was and how much they asked for later? For the US, that one costs $143 just in shipping, I imagine to Thailand it's much more (by comparison, when I lived in Lebanon, shipping was alot more to Lebanon than the UK, despite Lebanon being that much closer. I suspect countries with stronger trade relations have better rates). [/quote] The initial shipping fee was 5TRY (seems their fees for domestic) and then they asked me 100€ by MF. By the way, the distance from Turkey to Thailand or the States is basically the same. As for today, I still did not get any reply from them. Link to comment Share on other sites More sharing options...
Hassouni Posted August 25, 2012 Share Posted August 25, 2012 100 euros ($125) shipping is actually less than it'd cost to send that pipe to the States, for what it's worth. Link to comment Share on other sites More sharing options...
mushrat Posted August 25, 2012 Share Posted August 25, 2012 Shipping is always the shippers responsibility. THEY should be insuring the packages to protect THESELVES. If you are given a choice for having insurance or not and you opt out that's different. As for it costing $125 bucks to ship a package the weight and size of a hookah ANYWHERE in the world I say BULLSHIT. I can easily be proved wrong with a receipt but until that time I saw shipping a package from Turkey to the US costs no where NEAR that amount and they are pocketing quite a HEFTY profit from the shipping charge alone. But hey, if you all are willing to pay it, who am I to argue? Link to comment Share on other sites More sharing options...
mattarios2 Posted August 25, 2012 Share Posted August 25, 2012 Depends on the rates in Turkey. Just b/c it doesn't cost 125 to ship a 15 lb package from USA to Turkey, doesn't mean it doesn't cost 125 to ship 15 lbs from Turkey to USA. It's quite normal for retailers sending internationally to mark it up and charge a premium, the retailer takes on many more risks sending internationally and the customer is always right mentality causes for headaches and increased expenses when something goes wrong which is quite often. I ship internationally on a daily basis. To ship a 20-25 lb package to say brazil/australia/austria USPS charges us about $90 but that is usps. And honestly, Nargilestore may charge a premium because of crap they may have to deal with, (IE they better deal with it especially if they charge a premium). But either way, shipping + item is a better deal than anything you can get from within the USA in terms of Elmas. But the bigger you go, the less of a deal it is because shipping like we said is expensive. My girl ordered 2 stems, a vase, and 2 sets of trays/tongues, or at least she is going to order it (supposed to be a surprise so ... sorry Hassouni I am not supposed to know about the order so I can't ask her to include anything in it) and when I added all of that to my cart when I was considering ordering it shipping was something like 100 I believe. When you factor shipping into the costs, that is like $60 per stem US charges roughly 90-110 + shipping for a similar style. vase comes out to about 60, US vendors charge 100-120 + shipping, so even including shipping, for a solid brass and copper core pipe you pay $60 - that's a deal. For a hand painted Turkish crystal vase you pay 60, that's a deal. But if you add anything large and heavy it becomes an ok deal but nothing amazing. But for a big boy hookah shipping runs anywhere from like 100-160 just for one setup last time I checked. So a bunch of small stems and vases and things here and there run up the cost much slower than one massive hookah. To me one big hookah with all the accessories is kind of a waste, I'd rather get stems for vases without stems I have, and maybe one day down the road buy a monster setup. for 250-300 shipped. Link to comment Share on other sites More sharing options...
Hassouni Posted August 25, 2012 Share Posted August 25, 2012 I don't believe it's Bullshit. If you check on the Turkish Post website (ptt.gov.tr), you can find shipping rates from Turkey to any country. My two orders each cost about $70-80 in shipping, or something like that, and I checked against that site and it was more or less right. Mush, remember these solid brass Elmas pipes are HEAVY, and the one Urloc got especially so, not to mention tall. It's actually taller than the Papatya, which Ty and Mahir have said just the stem and glass weigh around 15 pounds, not to mention the hose, which is another 2 pounds or so. However, I agree that shipping and damage is their responsibility. Link to comment Share on other sites More sharing options...
Hassouni Posted August 25, 2012 Share Posted August 25, 2012 [quote name='mattarios2' timestamp='1345905718' post='555055'] My girl ordered 2 stems, a vase, and 2 sets of trays/tongues, or at least she is going to order it (supposed to be a surprise so ... sorry Hassouni I am not supposed to know about the order so I can't ask her to include anything in it) [color=#ff0000][b]Don't worry about it, enjoy![/b][/color] [i][b]But for a big boy hookah shipping runs anywhere from like 100-160 just for one setup last time I checked. [/b][/i]So a bunch of small stems and vases and things here and there run up the cost much slower than one massive hookah. To me one big hookah with all the accessories is kind of a waste, I'd rather get stems for vases without stems I have, and maybe one day down the road buy a monster setup. for 250-300 shipped. [/quote] [color=#ff0000][b]Yep, that's exactly what I've seen every time I've checked too.[/b][/color] Link to comment Share on other sites More sharing options...
mushrat Posted August 25, 2012 Share Posted August 25, 2012 I may be incorrect, but as you pointed out, they charge a premium to cover the extra headaches and problems. Well, here was one of those problems and they apparently didn't come through. If you are going to charge a bunch extra to cover breakage and loss, you better make good on that breakage and loss when it DOES happen. Link to comment Share on other sites More sharing options...
mattarios2 Posted August 25, 2012 Share Posted August 25, 2012 Yeah, we will see if they respond in time, sometimes they are fast at communication and sometimes horribly slow, so we will see. Link to comment Share on other sites More sharing options...
mattarios2 Posted August 25, 2012 Share Posted August 25, 2012 [quote name='Hassouni' timestamp='1345906015' post='555057'] [quote name='mattarios2' timestamp='1345905718' post='555055'] My girl ordered 2 stems, a vase, and 2 sets of trays/tongues, or at least she is going to order it (supposed to be a surprise so ... sorry Hassouni I am not supposed to know about the order so I can't ask her to include anything in it) [b][color=#ff0000]Don't worry about it, enjoy![/color][/b] [i][b]But for a big boy hookah shipping runs anywhere from like 100-160 just for one setup last time I checked. [/b][/i]So a bunch of small stems and vases and things here and there run up the cost much slower than one massive hookah. To me one big hookah with all the accessories is kind of a waste, I'd rather get stems for vases without stems I have, and maybe one day down the road buy a monster setup. for 250-300 shipped. [/quote] [color=#ff0000][b]Yep, that's exactly what I've seen every time I've checked too.[/b][/color] [/quote] Thanks man Link to comment Share on other sites More sharing options...
Pavo21 Posted August 26, 2012 Share Posted August 26, 2012 Yeah shipping is expensive over seas, I sent a package to vital only weighed 12 oz no insurance anything special and it was 17$ so. But I am sorry for your situation man hopefully iy works out for you Link to comment Share on other sites More sharing options...
Urloc Posted August 26, 2012 Author Share Posted August 26, 2012 Hi guys, They still say I should pay the shipping of the new bottle. As for the shipping fees, I think they are reasonable, we are talking of a 24lbs package but no way for ground shipping and no way I should pay for another shipping. Link to comment Share on other sites More sharing options...
Sabri Posted August 26, 2012 Share Posted August 26, 2012 [quote name='Urloc' timestamp='1345803092' post='554949'] Nargile store review. Nargile store scam. (The above are for google purposes). This is my sad experience with nargilestore.com. I ordered the most expensive hookah they have, the Osmanli. 1) They charged me VAT when they should not, I had to complain for them to refund it to me. 2) They asked me for more money for shipping AFTER having the credit card money, I paid. 3) They say it takes like 14-18 days for shipping, it took 28. 4) The vase arrived broken and did not send the wind cover and tweezers. They say they are not responsible for shipping and won't take care of anything. They say i should pay for the shipping of the broken product to Turkey and the shipping back of the new product to Thailand (Which is more expensive than the product itself). Also they threaten me that if i don't do that they won't even send me the wind cover and tweezers. I have filed a chargeback from MB and will file a complaint at mastercard so that these scammers are removed from their vendor list. Also, if you are thinking of buying at this store, I suggest you don't. [/quote] Hi, Do you have a record that you have the product came broken communication Have you talked about this with shipping company? Link to comment Share on other sites More sharing options...
Urloc Posted August 26, 2012 Author Share Posted August 26, 2012 [quote name='Sabri' timestamp='1345976999' post='555114'] [quote name='Urloc' timestamp='1345803092' post='554949'] Nargile store review. Nargile store scam. (The above are for google purposes). This is my sad experience with nargilestore.com. I ordered the most expensive hookah they have, the Osmanli. 1) They charged me VAT when they should not, I had to complain for them to refund it to me. 2) They asked me for more money for shipping AFTER having the credit card money, I paid. 3) They say it takes like 14-18 days for shipping, it took 28. 4) The vase arrived broken and did not send the wind cover and tweezers. They say they are not responsible for shipping and won't take care of anything. They say i should pay for the shipping of the broken product to Turkey and the shipping back of the new product to Thailand (Which is more expensive than the product itself). Also they threaten me that if i don't do that they won't even send me the wind cover and tweezers. I have filed a chargeback from MB and will file a complaint at mastercard so that these scammers are removed from their vendor list. Also, if you are thinking of buying at this store, I suggest you don't. [/quote] Hi, Do you have a record that you have the product came broken communication Have you talked about this with shipping company? [/quote] Yes, actually the vase is still in its packaging, did not even open it since it sounds as broken. As per talking with the shipping company that is not MY problem. It is their shipping company so, they are the ones who should talk with them if they want. Link to comment Share on other sites More sharing options...
mushrat Posted August 26, 2012 Share Posted August 26, 2012 Sabri, shipping companies only deal with the Shipper, not the recipient. Also, please continue this discussion using PM's as you decided you were NOT going to have official; representation here. Link to comment Share on other sites More sharing options...
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