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Mya Saray Customer Service


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I recently made a road trip to the DC area--main goal to visit the Mya Saray storefront to pick up a QT (hookah forum discount applies there too)--and after getting the thing hurried back to the hotel to smoke from it. My friend and I made a mess of the joint and slept late. In a hasty cleaning job in the morning, I left behind two of the grommets for my QT on the bathroom sink. When I got home, I shot Mya Saray an email asking the cost of replacement grommets, and after getting my address, they sent me multiple extras. Let me also add that I was given sample packs of shisha lying around the storefront when I bought my hookah. This kind of service will keep me coming back for more from Mya Saray, and I recommend them highly to anyone looking for high quality and service. All praise to Mya Saray!
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43671 Trade Center PlaceUnit 114Sterling, VA 20166If I remember correctly, it's right off of 50. Very, very close to both Herndon and Chantilly. So close to Herndon, it's hard to tell where it ends and Sterling begins. After driving around with piss poor Expedia directions...totally go for Mapquest. :)
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Hmm...15% off of $45 I think...We got two QTs and an extra hose for $90ish. Plus some free Al Ajamy shisha.
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Damn, gotta love MyaSaray, add another satisfied customer, and another awesome customer service story to there growing list of em. Even if its the customers fault there so damn helpfull. Already got my QT, just need to get one of Acyrlics now and all will be good in coreys world of hookah :D I think making a road trip actually up there would be well worth it.
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You seriously won't regret it. :)
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I just called my friend and emailed her the address info. She thinks they were in another place in Sterling and moved because she used to work a couple doors over from a shop that made and sold hookahs. I could not remember the guys name that owns the place. Her boss was pushing her to get something done so she is going to call back. What is his name and is the name on the shop Mya Saray?<EDIT> I talked to her again and she said it is the place and that they moved because after she started smoking hookahs she tried to find them! She knows one of the owners but does not recall his name. Her and several of the people at her office took me to my first hookah bar while I was helping them out there. She is a blast.
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I asked her and that did not ring a bell but it sounds more like when you know your postman or the person that works at the store but have no clue to their name. I have had the same postman for at least 15 years now and have talked to the guy numerous occasions and have no clue what his name is. So at least my guess is that she heard his name once and it was just "Hi" from then on
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The place moved? I was seriously up there less than a month ago. How strange.Mahmoud Badawi is an owner; I believe he's on this forum too...their website still has that same address though, so double check on that moving thing...
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[quote name='ghostofdavid']I just received my third order from them today. Each time I am more and more impressed. What did I find as an added bonus to the package? Several grommets at no charge.[/quote] Exactly! Makes me wonder why anyone -wants- to go anywhere else. They have quality and customer service like no where else. What'd you order from them this time?
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Dear MYA SARAY CustomersI would like to thank you all for your kind words. We are here just to serve all of our customers and make sure that they get the best quality products.We did not move from our location in Sterling/Dulles. We are still at43671 Trade Center PlaceSuite 114Sterling, VA 20166We are looking to purchase another 20,000 SF warehouse in few months, and it is going to be in the same complex. We will not sell our current location so we will have this address for a while "We Hope".Also I would like to note that we have been getting lots of emails asking us if genuinehookahs.com is an authorized MYA Dealer. The answer is YES they are and they purchase the MYA from one of our wholesalers.Should you have any questions please do not hesitate to contact us at 866 277-9MYAThank youMahmoud BadawiCEO
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[quote name='betsy']not even these deals would justify a plane trip from portland to dc though...[/quote] Same here :( San francisco to DC is a long flight for a hookah.So i just ordered my QT online :PHurray for unneccesary purchases!
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Dear MYA CustomerWe have the QT MYA on our website please check the below link[url="http://www.myasaray.com/store/index.asp?DEPARTMENT_ID=62"]QT MYA[/url]Unfortunately we don't have an authorized distributor in the UK but we have lots of distributor in Europe and they do sell to companies and retailers in the UK.Should you have more questions please do not hesitate to contact us at 866 277-9MYAThank youMahmoud BadawiCEO
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I love mya. I called Mr. Badawi because I wanted this green crystal hookah that on the website said was out of stock. So he told me they had one lying around that was discounted because it had a few almost microscopic paint dots on it. It was easily a 300-400 dollar pipe that he sold to me for 175 including shipping. I got it 5 days later, and it was fantastic. The "Blemishes were only noticeable at a very close distance. I've loved it ever since, and even bought another one that is red. Now I have to get that 1000 dollar blue one. Money isn't even a question this time.
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It's nice to read about a business that puts the customer's interest first. Aside from it just being the right thing to do, It costs so much to get one new customer, you have to treat them like gold. They do pay your rent, after all.
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