PhatBeezie Posted September 7, 2006 Share Posted September 7, 2006 I emailed the hookah-shisha peeps about my qt becuase the glass leaks out the water and they still havent emailed me ? has anyone went through their C-S before , how long does it take ? Link to comment Share on other sites More sharing options...
PhatBeezie Posted September 7, 2006 Author Share Posted September 7, 2006 any one ? Link to comment Share on other sites More sharing options...
Hookah_bob2 Posted September 7, 2006 Share Posted September 7, 2006 I ordered my QT from them and my base broke too, all they did was ask for pictures and promptly sent out a replacement Link to comment Share on other sites More sharing options...
jtemes Posted September 7, 2006 Share Posted September 7, 2006 I've always had fairly good experiences with their customer service. Quick to respond and although theyre not overly nice (sending free shisha if they screwed up) they do get you the missing pieces fast. Link to comment Share on other sites More sharing options...
moosepotatoes Posted September 7, 2006 Share Posted September 7, 2006 hookah-shisha has great customer service, use the live help that is good as well, by the way....i've never heard it called a QT till I came here.....explain Link to comment Share on other sites More sharing options...
lilotaku Posted September 7, 2006 Share Posted September 7, 2006 The reason they are called QT's, is its original name is the Mya QT. They are re-badged as the Crown from hookah-shisha. Link to comment Share on other sites More sharing options...
PhatBeezie Posted September 7, 2006 Author Share Posted September 7, 2006 I went to my account and where it said contact us I did it 2 days ago and they still havent sent a reply ? I will try live help tommarow when it is on , is it just like chating to them ? Link to comment Share on other sites More sharing options...
EvansLight Posted September 7, 2006 Share Posted September 7, 2006 "the glass leaked out the water"...ok did that phrase not strike anyone else as weird.... oh and try giving them a call on da phone. if they still dont help just contact MyaSaray, youll be suprised how good theyll take care of ya, even if you bought it from hs Link to comment Share on other sites More sharing options...
PhatBeezie Posted September 7, 2006 Author Share Posted September 7, 2006 Yah it leaks water , never seen it before either , it kind looks like scratches on the glass and the water is seeping out , like I smoked it and had it filled up half way and I left it for 2 hours and came back to an empty glass base and a puddle under it. Its weird I can still use it but it is messy. Link to comment Share on other sites More sharing options...
EvansLight Posted September 7, 2006 Share Posted September 7, 2006 yea, you might wanna contact myasaray about that, they might get ya helped much faster than hookah-shisha would. Link to comment Share on other sites More sharing options...
PhatBeezie Posted September 7, 2006 Author Share Posted September 7, 2006 ok do I tell them I got it from hs or what ? Link to comment Share on other sites More sharing options...
EvansLight Posted September 7, 2006 Share Posted September 7, 2006 yea you can, dont think it will matter much.But as i said give h-s another day, but try actually calling tommorw, you'll find you get faster service if you just use a phone :DSo if they dont help much, AFTER YOU CALL THEM then give a ring to MyaSaray, there not known for customer service for nothin Link to comment Share on other sites More sharing options...
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