chubby Posted September 24, 2006 Share Posted September 24, 2006 has anyone dealt with this company before? I'm not only new to the forum, but new to hookahs in general, and ordered my first from thehookah.com last wednesday. Hookah still hasnt been shipped or order billed to my credit card.anyways, any oppinions? this is the hookah I ordered BTW.[url="http://www.hookahdistributors.com/xcart/product.php?productid=16143&cat=254&page=1"]http://www.hookahdistributors.com/xcart/pr...&cat=254&page=1[/url] Link to comment Share on other sites More sharing options...
Johnny_D Posted September 24, 2006 Share Posted September 24, 2006 I think after this time I'd approach the website directly.However, I'm sure one of my American Brothers and/or Sisters can give you more help :)JD Link to comment Share on other sites More sharing options...
chubby Posted September 24, 2006 Author Share Posted September 24, 2006 After ordering I received an Email confirmation stating the order status as queued. I emailed the website directly and they replied that i will get a second email once order has been placed and shipped? i dunno. I've called, but with no answer. anyone else dealt with them? oppinions on hookah choice? Link to comment Share on other sites More sharing options...
Johnny_D Posted September 24, 2006 Share Posted September 24, 2006 Dude that hookah is the dog's nuts Top Choice Now i'm pished off that i can't get stuff like that.../mutters about being stuck on this stoopid islandJD Link to comment Share on other sites More sharing options...
Johnny_D Posted September 24, 2006 Share Posted September 24, 2006 I just went to look at placing an order for there little sexy red number... and the payment page is unprotected?!?!?!?DAMN.,JD Link to comment Share on other sites More sharing options...
chubby Posted September 24, 2006 Author Share Posted September 24, 2006 the payment page is protected. the link i gave you is of their old website. Thehookah.com is insured and protected by Aplus.net SSL.www.thehookah.com Link to comment Share on other sites More sharing options...
chubby Posted September 24, 2006 Author Share Posted September 24, 2006 bump. Link to comment Share on other sites More sharing options...
pcmike Posted September 25, 2006 Share Posted September 25, 2006 Which hookah did you order? Can you link us to it on thehookah.com? ThanksEDIT: Nevermind, I see it just links there anyhow. For some reason that particular website (hookahdistributors) isn't loading too quickly at all. Link to comment Share on other sites More sharing options...
[LB] Posted September 25, 2006 Share Posted September 25, 2006 ive ordered from that site, they are legitimate Link to comment Share on other sites More sharing options...
xpimpitox Posted September 25, 2006 Share Posted September 25, 2006 i actually ordered my first hookah from them and like 2 other orders before i discovered this forum. they are legit and based in socal i believe so i got the stuff pretty quick. they are in the middle of a site redesign so that may be why its delayed. i was about to order 3 boxes of canary goldens but i think ima wait. Link to comment Share on other sites More sharing options...
chubby Posted September 25, 2006 Author Share Posted September 25, 2006 awesome. feel much better now. Link to comment Share on other sites More sharing options...
Sonthert Posted September 25, 2006 Share Posted September 25, 2006 Yeah, I know them...they used to be bigger than HookahCompany. I've heard through third parties that their customer service sucks. Their prices are OK. They are NOT authorized Tangiers dealers, although they used to sell my bowls there. I've checked their website out, it seems to be perpetually broken and not working. Link to comment Share on other sites More sharing options...
Macho555 Posted September 25, 2006 Share Posted September 25, 2006 I ordered from them once. Out of the entire order I think only one of the items was fulfilled correctly, a premium windcover that I use to this day. It was things like, I ordered silver, and they gave me gold, I orderd small, they gave me large, etc. I vaugly remember sending an email about it, never heard from them. Honestly, I can't beleive they were bigger than Hookah Company at one point. As a bit of irony, I ordered the CORRECT items I wanted from HC the next day. Link to comment Share on other sites More sharing options...
chubby Posted September 25, 2006 Author Share Posted September 25, 2006 So far the customer service is boarderline non-existance. I have called 10(est.) times in the past 4 days to no avail. Its been 5 days and I have yet to receive any notification or explanation on the progress of my order, other than a preliminary receipt stating what items I have placed orders for.Frustrated with the lack of communication via telephone, I emailed Thehookah.com requesting info on scheduled processing and shipping dates. The response was something like this "The order has not been processed or shipped as of yet, you will receive email notification when it is."LAME.may start looking for another hookah & company to order from, and attempt to cancel this TH.com order.Any suggestions on comprable hookahs/prices? Link to comment Share on other sites More sharing options...
Sonthert Posted September 25, 2006 Share Posted September 25, 2006 There are a number of excellent hookah on-line retailers, to choose from:www.mnhookah.comwww.hookahcompany.comwww.hookahkings.comwww.socialsmoke.comwww.hookah-shisha.com Link to comment Share on other sites More sharing options...
chubby Posted September 25, 2006 Author Share Posted September 25, 2006 I am familiar with most of the online retailers, it jsut so happens that TH.com was the only one (I saw) with that particular hookah. That in mind, any specific suggestions for specific Hookahs. I was looking for something around 30", aestheticly appealing, preferably double hose, but starting to open up to the idea of a single, and of course, a good smoke.oh yeah, preferably around $100-130 {or less(shipped)}. Link to comment Share on other sites More sharing options...
Lukasa Posted September 25, 2006 Share Posted September 25, 2006 I've ordered from thehookah.com twice and both times the order came without problems and very well packed (bub-wrap) , albeit sort of slow. but still a reliable site. Link to comment Share on other sites More sharing options...
Sonthert Posted September 25, 2006 Share Posted September 25, 2006 I've talked to them before, and the guys are real nice. George (what a coincedence, eh?) and his other employees and friends treated me like a king when I went up there to sell them Tangiers Tobacco. Later they decided that Tangiers sucked, but they wanted to buy the bowls. I had to tell them no. Nice enough guys, though. Link to comment Share on other sites More sharing options...
Macho555 Posted September 26, 2006 Share Posted September 26, 2006 o_o How did they decide it sucked? Link to comment Share on other sites More sharing options...
Sonthert Posted September 26, 2006 Share Posted September 26, 2006 They pack bowls in that way where they would put 5g in the bottom and expect it to smoke well...Tangiers does not smoke well like that and they wouldn't listen when I told them why it didn't work for them. Link to comment Share on other sites More sharing options...
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