xpimpitox Posted October 3, 2006 Share Posted October 3, 2006 THEY SENT THE WRONG BASE!!! They sent me a very nice smoke colored egyptian style base but it wasnt the Bohemian I so wanted so I gave Social Smoke a call. The customer service lady was very nice in hearing me out and worked with me to see what the problem once. It so happens that they are completly out of bohemian style bases and all they have is medium and smaller ones which will not fit my hookah. So in other orders I'm assed out on the base. They said they called and leftr a message regarding the base but I never received it. They also said they will be out of the bohemian bases for about 3 months or so and haven't had time to update the website. For all this trouble they offered to credit back 10 bucks into my account which I think is very nice of them. It still sucks that I didnt get the base I wanted, it doesnt feel like a genuine MYA to me but at least everything else came in order. Im just gonna have to order one direct which comes out to 40 bucks plus our discount. ohh well things always go wrong for me for some reason. Well anyways im sure it will look nice (i havent fully unpacked it yet) and ill post pics on this topic soon. ill def shop social smoke again because through it all they provided excellent customer service. Link to comment Share on other sites More sharing options...
Skimo Posted October 3, 2006 Share Posted October 3, 2006 yeah thats pretty nice of them but shouldn't they have offered to replace the vase for you? But then again I wouldn't want to wait 3 months for a vase haha Link to comment Share on other sites More sharing options...
ZAP Posted October 3, 2006 Share Posted October 3, 2006 I wouldn't be happy if I was you. The Bohemian bases cost $40+ depending on colour and the egyptians cost a max of $20. The Bohemian bases are MUCH better quality. I bought my Mya 2 years ago and it came with one. It's been knocked around so much and it is still in top shape. Link to comment Share on other sites More sharing options...
xpimpitox Posted October 3, 2006 Author Share Posted October 3, 2006 believe me im not happy and they did offer to replace my base but i did not want to wait 3 months. It is a bohemian base their is a sticker on the bottom that says handmade in bohemia its just egyptian style. i put it all together it looks very nice but not as nice as the base i really wanted. im gonna call mya saray and see what he will charge me for one. Link to comment Share on other sites More sharing options...
ZAP Posted October 3, 2006 Share Posted October 3, 2006 You can ask for a full refund and purchase the hookah from Mya themselves. I'm pretty sure they also give a discount to forum members if you ask. Link to comment Share on other sites More sharing options...
xpimpitox Posted October 3, 2006 Author Share Posted October 3, 2006 i thought about that its just gonna be a bigger hassle than its worth. it looks very nice and it will be good to have a back up base which will fit the hookah my cousin is gonna give me tonite, his other base broke so it all works well. Link to comment Share on other sites More sharing options...
nuschultz Posted October 3, 2006 Share Posted October 3, 2006 can someone post a bohemian and an egyptian so i can see the diff? Link to comment Share on other sites More sharing options...
xpimpitox Posted October 3, 2006 Author Share Posted October 3, 2006 [quote name='nuschultz']can someone post a bohemian and an egyptian so i can see the diff?[/quote] this is the base i wanted in smoke...[url="http://www.myasaray.com/store/item.asp?ITEM_ID=818&DEPARTMENT_ID=36"]http://www.myasaray.com/store/item.asp?ITE...EPARTMENT_ID=36[/url] and this is the egyptian style i got... [url="http://imageshack.us"][img]http://img97.imageshack.us/img97/155/dcfc0074by4.jpg[/img][/url] sorry for the quality even with proper lighting my camera takes the worst pictures. Link to comment Share on other sites More sharing options...
ZAP Posted October 3, 2006 Share Posted October 3, 2006 My Mya base is also smoke but I got the chrome rather than gold. It really is sexy and tough. Link to comment Share on other sites More sharing options...
xpimpitox Posted October 3, 2006 Author Share Posted October 3, 2006 yea i thought about it but i already have 2 other hookahs that are chrome so i went with the gold. Link to comment Share on other sites More sharing options...
[LB] Posted October 4, 2006 Share Posted October 4, 2006 Egyptian [img]http://i4.photobucket.com/albums/y126/SillySnare/1239_big.jpg[/img] Bohemian [img]http://i4.photobucket.com/albums/y126/SillySnare/3911-232-G-MYA-L.jpg[/img] Bohemians are harder to find and are typically hand made and blown, while most egyptian vases are mass produced and are cheaper. Both will do though if you ask me, ones just more pleasant to look at. Link to comment Share on other sites More sharing options...
nuschultz Posted October 4, 2006 Share Posted October 4, 2006 Thank you! Link to comment Share on other sites More sharing options...
Sonthert Posted October 4, 2006 Share Posted October 4, 2006 That is seriously jacked. Bohemians retail for a difference of $40 on hookahcompany. I see that they retail for a difference of $20 on SS. From the wholesale prices, those Bohemian jars are being sold near cost, while the Egyptian ones are way marked up. I would call them and tell them you want a refund and for them to send you a mailing label for it or refund the price of the hookah in full...its absolute bullshit. Link to comment Share on other sites More sharing options...
Social Smoke Posted October 5, 2006 Share Posted October 5, 2006 Eric (Tangiers) I think you might have jumped to a quick conclusion on the bases and frankly I do not appreciate it. Search back through the countless posts about Social Smoke on these boards and I think you will find that we do not need any lessons or instructions from anyone on how to handle our customer service. I read your comparisons on the price differences a few times and I have yet to understand how it applys to this case. It appears as if you think we tried to fraud xpimpitox, which is simply not the case. First of all, xpimpitox you did receive the wrong base, I sincerely apologize for that, it is our fault and we will be happy to send a call tag to have the base exchanged or the entire hookah returned to us at our expense and for a full refund. I am quite sure that I can get you the exact base you originally ordered and can give you a confirmation tomorrow. For the record, this is the same offer you would have received had you simply stated on the phone that a refund was not satisfactory, would have made this right to you. Ask around, ask members of this forum. What Iman did was give you an opportunity to be compensated financially first before compensating UPS financially with shipments and reshipments. She did not make a take it or leave it offer, but offered you one possible way to resolve the issue. She also did not have all the information that I have at her disposal. We are actually phasing out all bohemian/MYA hookahs on our site and will be debuting new models within the next few days including some beautiful Pyramid screw on models, Cut Pyramid Glass, and of course the QT MYAs in 6 colors, all of which are already instock. Because of that we do not have any purchase orders open in the system for the exact style of glass you were looking for. She assumed that meant we were not going to be getting anything in till next quarter, when infact we might never get that style of glass in again. If you visit our site you will find the old models completely removed from our site, part of our preparing the site for the new items. As far as the base itself goes, the glass that you actually received is the same glass as the Lebanese Cedar Hookah Vase (same manufacturer and same price, although different style) that Eric is referring to in his post about Hookah Company. HC retails that style of Bohemian glass for $59.95. It is a bigger and more expensive glass than what the hookah should have come with. Both are in fact Czech Bohemian glass. The glass that you should have received is a smaller Czech Bohemian glass that you will find on our site retail for $40.00 and also retail on myasaray.com for the same amount. So speaking from a financial perspective ONLY, you received more glass than what you paid for, plus received a $10.00 discount. I do understand personal preference, and for that reason I will call first thing in the morning to find you the correct glass base so we can get this taken care of ASAP. If you have any questions, let me know. Regards, Ali Nadimi Link to comment Share on other sites More sharing options...
Skimo Posted October 5, 2006 Share Posted October 5, 2006 Thats how I like to see things handled. Im sure Tangiers has his reasons for the statements he made, he isn't one to bash a company or say negative things for no reason. Link to comment Share on other sites More sharing options...
EvansLight Posted October 5, 2006 Share Posted October 5, 2006 damn go SS yea i cant complain about SS, they called me the next day saying a flavour was out, and still got my shipment to me in 2 days after the purchase date as for the wholesale prices i cant comment, cause im dumb to that, other than eric telling me that our trade was more fair to him cause all in all it cost him less XD XD XD Link to comment Share on other sites More sharing options...
SanguineSolitude Posted October 5, 2006 Share Posted October 5, 2006 i heart socialsmoke! good company and theyve always taken care of me. like last time they forgot to send me half my box of coals, i sent them an email and without asking for proof of any sort they sent me the other half. slipups are acceptable if they are promptly addressed. sounds like this is an example where SS did everything right they could. Link to comment Share on other sites More sharing options...
DizzyGuy Posted October 5, 2006 Share Posted October 5, 2006 Mad props, Ali.... Mad props. In my personal experience with SS... I recieved a ripped hose with my hookah awhile back... and when I made another order, SS was happy to add in a new hose free of charge. That made me happy Esp. since I got a MYA Wide.... And SS... you need to keep us up-to-date when you get the new hookahs on your site Can't wait to see them Link to comment Share on other sites More sharing options...
Sonthert Posted October 7, 2006 Share Posted October 7, 2006 [quote name='Social Smoke']Eric (Tangiers) I think you might have jumped to a quick conclusion on the bases and frankly I do not appreciate it. Search back through the countless posts about Social Smoke on these boards and I think you will find that we do not need any lessons or instructions from anyone on how to handle our customer service. I read your comparisons on the price differences a few times and I have yet to understand how it applys to this case. It appears as if you think we tried to fraud xpimpitox, which is simply not the case.[/quote] Well, given the information, Pimpito described, it would seem that way. If he's mistaken, I'm mistaken. People make mistakes, I make mistakes...my conclusion is reasonable. I don't appreciate being lectured on right and wrong. If I have further information that might clarify the situation, generally in the case of Hookah Company, I also offer that. All you had to do is explain your position. Nobody accused you of fraud, only of making a mistake which does happen. Nobody's questioning your customer service. Pimpito had a gripe and I sympathized with him and gave him the same advice I give everyone who complains about the service from a company, I tell them to empower themselves and let the retailer know that they are upset. If a customer feels wronged and they communicate their problem with the retailer, they may find the retailer is happy to ameliorate the situation. They may find out that they (or the retailer) was mistaken. Case solved, everyone's happy...is there something wrong with that? Link to comment Share on other sites More sharing options...
xpimpitox Posted October 7, 2006 Author Share Posted October 7, 2006 damn is it just me or e-mail isnt sent when a topic has new posts? im happy to say, as many of you know from my other topic, that this got resolved. thanks for stickin up for me tangiers. the way it sounded when i got off the phone was just the refund was to be my only option other than returning it. but like ali stated whoever i spoke to didnt know every option. well anyways im glad this is taken care of the only thing that sucks is not being able to smoke outta the mya it teases me every day. patience is virtue i suppose Link to comment Share on other sites More sharing options...
Skimo Posted October 7, 2006 Share Posted October 7, 2006 waiting will make that first smoke out of the new hookah 100 times better, atleast I hope it does for you lol Link to comment Share on other sites More sharing options...
Donkeema Posted October 7, 2006 Share Posted October 7, 2006 You haveee to get the real bohemian base!!!! its simply gorgeous!!!!! :!: :!: :!: Link to comment Share on other sites More sharing options...
Sonthert Posted October 8, 2006 Share Posted October 8, 2006 Yeah, that Bohemian glass is real sexy. Flat, clear, bubble-free. Nice stuff. Link to comment Share on other sites More sharing options...
xpimpitox Posted October 9, 2006 Author Share Posted October 9, 2006 ohh it definitely will make the session 10x better! i gotta mix a nice shisha concoction for that special occassion. I also just got word from Ali, the base should be at his warehouse monday or tuesday of this week and it will be at my hands not too long after that. cant wait! Link to comment Share on other sites More sharing options...
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