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Mya QT Problem, please help


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I bought a Mya QT of genuinehookahs had it shipped from the states, everything went smoothly, thanks to him. Anyways i have probleeem! a big one i think, do you know when i got the hookah, do u know the grommet that holds the stem and the base together, its sort of circle with a gap in? so its like circle but with a bit missing and it looks like its supposed to be that way, NOW when u but the hookah together no matter how well u connect the stem and base, coz of that gap in the grommet, its a very hard pull and obviously iv checked and its coz the air is coming out of that gap, is it supposed to be like this, coz the grommet looks like its supposed to be made that way!, im well confused, please shed light onto this!
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It sounds like the base grommet snapped.
The black band that goes around the head, with a bunch of ridges, should be a complete circle; and should stay on the base. (mine comes off occasionally removing the stem, which i assume is normal, but i mean it needs to not fall off if you pick up the base and turn it upside down).
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it goes down tight tight, i can do that too, but when you blow inside to check everythings sealed, between the stem and base, air is still comin out, im jus wrapping cling flim at the mo, but its not what i wanna be doin all the time!
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