HookahShop.co.uk Posted November 22, 2006 Share Posted November 22, 2006 Dear HookahForum, We would like to apologise for the mailshot which was sent to our customers, and that we'd like to thank Hookahforum.com for bringing this to our attention. We can assure you that no 'underhandedness' was indended, and that the mailshot was sent to our customer base by one of our sales staff which we will of course take full responsibility for. We receive positve feedback from our customers on a daily basis, it also seems that some of the regulars on this forum are our customers, and are happy with our service. We work extremely hard to provide a great service to Hookah lovers all over the UK, so we hope that our sales staff's actions have not caused you too much concern. We are constantly trying to find ways of improving, therefore we'd like to thank hookahforum.com for pointing this out. This will aid our efforts in maintaining our extremely happy customer base. Take care of yourselves everyone, and good smoking! Kind Regards, Rachel Andrews Marketing Manager rachel @hookahshop.co.uk www .HookahShop.co.uk Link to comment Share on other sites More sharing options...
mushrat Posted November 22, 2006 Share Posted November 22, 2006 Well done. I hope you will stay and contribute both on a personal level with your own insights (perhas a personal account is in order) and to announce specials and new products by your company, (provided you do some of the first.) Your company has indeed come reccommended by 2 of our regular members so you couldn't be all that bad... :wink: To paraphrase Monty Python "those responsible for the sacking of those responsible for the opening credits, have been sacked." Link to comment Share on other sites More sharing options...
DizzyGuy Posted November 22, 2006 Share Posted November 22, 2006 Yay, this is how you are supposed to take care of business. Oh a random side note, wasn't one of the HH girls "rachael" or something? And no, I'm not saying that they're the same person, just amused me Link to comment Share on other sites More sharing options...
ioannisds Posted November 22, 2006 Share Posted November 22, 2006 Good show. Nice to see some backbone counter to the crap we normally get when something like this happens. Link to comment Share on other sites More sharing options...
EvansLight Posted November 22, 2006 Share Posted November 22, 2006 See thats why i didnt want to get the tar boiling, now i got hot tar and no one to dump it on XD And yes very nicely done Hookahshop and in the same day it happend Link to comment Share on other sites More sharing options...
JoeLipinski Posted November 22, 2006 Share Posted November 22, 2006 Thank you for taking responsibility for what you guys did. It is very noble compared to most of the shops that have been under scrutiny. Link to comment Share on other sites More sharing options...
speel Posted November 22, 2006 Share Posted November 22, 2006 Kudos for coming and taking responsibility ..and hopefully you'll be a participating member here at HF Link to comment Share on other sites More sharing options...
Shavo989 Posted November 22, 2006 Share Posted November 22, 2006 Like everyone said, good job owning up instead of just running away with your tail between your legs. Props. Link to comment Share on other sites More sharing options...
Sonthert Posted November 22, 2006 Share Posted November 22, 2006 QUOTE (DizzyGuy)Yay, this is how you are supposed to take care of business. Oh a random side note, wasn't one of the HH girls "rachael" or something? And no, I'm not saying that they're the same person, just amused me Whoa! Your right! Hookah Hookah...HookahShop...Hookah Hottie...they all have hookah in their names! Whats the chances? Link to comment Share on other sites More sharing options...
Scheetz Posted November 22, 2006 Share Posted November 22, 2006 thank you for at least standing up. You have gained some positive points in my book. Link to comment Share on other sites More sharing options...
CaliforniaRose Posted November 23, 2006 Share Posted November 23, 2006 Thanks for owning up, I think all of us like having hookah shop owners, we just want to know that you are an owner. Thanks again for being honest about this. Please contribute to the forum, I think we all look forward to it. Link to comment Share on other sites More sharing options...
Macho555 Posted November 24, 2006 Share Posted November 24, 2006 Huh. Second person to own up and take responsibilty for their actions. Wonders apparently never cease. o_o; Good show! Link to comment Share on other sites More sharing options...
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