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What should i do?


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...Of course you should call the company. I thought it was common knowledge/procedure that if you bought a defective product, you tried to return or replace it. Tell them the shisha had a hole in it, and they will send you a new pack.

I would suggest calling the company, though, instead of emailing them, unless you're going to put more effort into typing the email than you do on the forums.
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