Zerodynamic Posted March 14, 2007 Share Posted March 14, 2007 QUOTE (rez @ Mar 13 2007, 04:18 PM) <{POST_SNAPBACK}>im gonna take a bunch of deeeeeeep breaths.called them today and my order wont ship out until the end of this week or early next week, they are that far behind.they offered to refund my money if i wanted to. I would of went that route but mnh does not have the small phunnel bowl.dude, chillax. I know it sucks that they are behind on shipping, but it will be all that much more worth it when they are done. I had to wait a little extra when I ordered with them, and I got all my stuff safe and sound, as will you. Link to comment Share on other sites More sharing options...
speel Posted March 14, 2007 Share Posted March 14, 2007 ah man I just placed an order yest heh o well .. HC is pretty much the best company for me. Link to comment Share on other sites More sharing options...
ju421019 Posted March 14, 2007 Share Posted March 14, 2007 Great i just placed a order hoping it would be here by Sat. -- anyone know any other site that ships quicks - was just ordering layalina 50g packs Link to comment Share on other sites More sharing options...
unleashtheclown Posted March 14, 2007 Share Posted March 14, 2007 QUOTE (ju421019 @ Mar 14 2007, 05:43 AM) <{POST_SNAPBACK}>Great i just placed a order hoping it would be here by Sat. -- anyone know any other site that ships quicks - was just ordering layalina 50g packssocialsmoke Link to comment Share on other sites More sharing options...
rez Posted March 17, 2007 Author Share Posted March 17, 2007 Just wanted to post an updated to this thread.HC sent out my package yesterday and the tracking info from fedex says it is going to be delivered today.again it did take a little longer then expected, i ordered on mar. 7, but i understand their shipping was down and caused a delay. Things like this happen to all of us so no biggie. On the plus side they were very helpful througout the process.I WILL BUY FROM THEM AGAIN. Link to comment Share on other sites More sharing options...
Glottis Posted March 17, 2007 Share Posted March 17, 2007 Same here, I already got my package today. They also threw in three small plastic bags of some tobacco, which was nice of them. Now, if only I could figure out what flavors they are. I think they might be rose, jasmine, and orange. Even though those are pretty unpopular flavors it was nice of them.Thanks for coming through, hookahcompany. Link to comment Share on other sites More sharing options...
Allia22 Posted March 18, 2007 Share Posted March 18, 2007 Orange is pretty good, depending on the brand of course. Link to comment Share on other sites More sharing options...
Glottis Posted March 18, 2007 Share Posted March 18, 2007 Yeah, the funny thing is that this tobacco has no distinguishing marks of any kind on it, just a clear, small, plastic bag that has been heat-sealed on one end and has about 50g of tobacco in it. It looks similar to some I purchased at a local head shop a while ago under the brand Hookah Bros., which was quite good, but who knows. Link to comment Share on other sites More sharing options...
highc1157 Posted March 18, 2007 Share Posted March 18, 2007 My order from HC should arrive tomorrow. I called them and they told me that they're throwing in some 50g's, but all they do is give you some in a plastic bag and ur just supposed to guess at what flavor they're throwing in or what? The bags dont even say what flavor's they are? Link to comment Share on other sites More sharing options...
Glottis Posted March 19, 2007 Share Posted March 19, 2007 Yeah, that's what they did for me. I can't complain, my order was only a few days late and it's still free stuff. Link to comment Share on other sites More sharing options...
rendevousINreno Posted March 19, 2007 Share Posted March 19, 2007 HC is one of the best out there. Every company runs into a fork in the road, but essentially they stick to their word and deliver the service promised. Iv never had a problem with them, and probbaly never will. Stick with them, George will take care of you! Link to comment Share on other sites More sharing options...
sambookamax Posted March 19, 2007 Share Posted March 19, 2007 So are they back on time with shipping??? Cuz I was getting ready to place an order.. Link to comment Share on other sites More sharing options...
rez Posted March 19, 2007 Author Share Posted March 19, 2007 yea i got three bags of tobacco as well. i have no clue what brand or flavor.i would call and ask them how far behind they are on their shipping, but i think they are back to normal. Link to comment Share on other sites More sharing options...
Glottis Posted March 20, 2007 Share Posted March 20, 2007 Their prices + selection are good enough that I would probably order even if I knew the delay was coming. Hint: use the hookahforum code, its 15% of everything for some reason Link to comment Share on other sites More sharing options...
mushrat Posted March 20, 2007 Share Posted March 20, 2007 I spoke with someone at HC last night. Apparently the power surge frying their server THROUGH the surge suppression devices was just the start of a bad week or two for them. I believe they called me to see what kind of damage to their rep. this situation may have caused. I told them that most folks are understanding when technical or business problems arise. You all may not be HAPPY, but atleast you guys are understanding, mostly. So it sounds like they are back on track, which is a good damn thing as I'm about to put in a $1000 plus order for the bar with them. So they still have my confidence. Link to comment Share on other sites More sharing options...
NorthEastSmoker Posted March 20, 2007 Share Posted March 20, 2007 As a guy who does eBay sales as part of his job, I can certainly understand the frustration and customer concerns that happen during technical difficulties.. We've been without internet in the past for a few days at a time, and it can wreak havoc...That being said, I gotta give 'em props for realizing the value of their online customers, and the power of this board over them.. Good for them for being concerned enough to give Mush a call... I'll probably give them an order at some point in the future.. Link to comment Share on other sites More sharing options...
highc1157 Posted March 21, 2007 Share Posted March 21, 2007 lol I just recieved my order today and my hookah was supposed to come with a hose...guess what... NO HOSE ! At least it will be here by friday they said. Link to comment Share on other sites More sharing options...
mushrat Posted March 21, 2007 Share Posted March 21, 2007 ok..so there are still a few bugs left in the system Link to comment Share on other sites More sharing options...
AndrewM Posted March 21, 2007 Share Posted March 21, 2007 i just made an order tonight, and i like my tracking numbers, i was a little dissapointed at the FedEx shipping, i work for UPS, and fed ex ppl are thieves no union = no rules = your package aint safe.But hookah company looks good to me and now im giving them a shot Link to comment Share on other sites More sharing options...
Glottis Posted March 21, 2007 Share Posted March 21, 2007 Maybe it's just my area but I never order from UPS if I can help it, UPS (in my area) is the most surefire way to make sure your packages get beat to shit. Don't get me started on union stuff, that's not for this forum. Link to comment Share on other sites More sharing options...
mushrat Posted March 21, 2007 Share Posted March 21, 2007 Ya, around here the fastest way to have your stuff smashed in send it fed-ex. Link to comment Share on other sites More sharing options...
Zerodynamic Posted March 21, 2007 Share Posted March 21, 2007 eh, I feel your guys pain, I ordered on the 19th, and it finally shipped on the 21st. Link to comment Share on other sites More sharing options...
AndrewM Posted March 21, 2007 Share Posted March 21, 2007 QUOTE (Glottis @ Mar 21 2007, 02:08 AM) <{POST_SNAPBACK}>Maybe it's just my area but I never order from UPS if I can help it, UPS (in my area) is the most surefire way to make sure your packages get beat to shit. Don't get me started on union stuff, that's not for this forum.Ive crushed my fair share of packages, people dont understand how over worked and underpayed we are, you get to the end of your shift and your up to your face in packages, you tend to, well, "accidently break" a few.but regardless i have yet to even get an email from HC saying ANYTHING about my order, im runnin out of shisha and coals. they need to hurry! Link to comment Share on other sites More sharing options...
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